Nurses’ perceptions about social skills in care management from the perspective of complexity

Detalhes bibliográficos
Autor(a) principal: Montezeli, Juliana Helena
Data de Publicação: 2019
Outros Autores: Almeida, Keroley Paes de, Haddad, Maria do Carmo Fernandez Lourenço
Tipo de documento: Artigo
Idioma: eng
por
Título da fonte: Revista da Escola de Enfermagem da USP (Online)
DOI: 10.1590/s1980-220x2017048103391
Texto Completo: https://www.revistas.usp.br/reeusp/article/view/155172
Resumo: Objective: To analyze nurses’ perceptions about the social skills used in care management in a hospital. Method: A qualitative, comprehensive study conducted in a public university hospital in the South of Brazil with intentionally selected statutory nurses who were submitted to a semi-structured interview, with the data subsequently treated by a comprehensive analysis. Results: Eleven nurses participated in the study. Three empirical categories were identified: Main social skills in care management: specificities and interlaces; Factors involved in using social skills; and Benefits of social skills in nursing care management. Conclusion: Participants’ perception of social skills in their managerial practice provides information for the institution to empower the positive actors in this process, and also to mold the organizational culture through educational processes that improve negative actors and contribute to appreciating interpersonal relationships in the nurses’ daily routines.
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spelling Nurses’ perceptions about social skills in care management from the perspective of complexityPercepções de enfermeiros acerca das habilidades sociais na gerência do cuidado sob a perspectiva da complexidadePercepciones de enfermeros acerca de las habilidades sociales en la gestión del cuidado bajo la perspectiva de la complejidadSocial SkillsNursing ServiceHospitalNursingSupervisoryLeadershipnterpersonal RelationsObjective: To analyze nurses’ perceptions about the social skills used in care management in a hospital. Method: A qualitative, comprehensive study conducted in a public university hospital in the South of Brazil with intentionally selected statutory nurses who were submitted to a semi-structured interview, with the data subsequently treated by a comprehensive analysis. Results: Eleven nurses participated in the study. Three empirical categories were identified: Main social skills in care management: specificities and interlaces; Factors involved in using social skills; and Benefits of social skills in nursing care management. Conclusion: Participants’ perception of social skills in their managerial practice provides information for the institution to empower the positive actors in this process, and also to mold the organizational culture through educational processes that improve negative actors and contribute to appreciating interpersonal relationships in the nurses’ daily routines.Universidade de São Paulo. Escola de Enfermagem2019-02-25info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://www.revistas.usp.br/reeusp/article/view/15517210.1590/s1980-220x2017048103391Revista da Escola de Enfermagem da USP; v. 52 (2018); e03391Revista da Escola de Enfermagem da USP; Vol. 52 (2018); e03391Revista da Escola de Enfermagem da USP; Vol. 52 (2018); e033911980-220X0080-6234reponame:Revista da Escola de Enfermagem da USP (Online)instname:Universidade de São Paulo (USP)instacron:USPengporhttps://www.revistas.usp.br/reeusp/article/view/155172/151000https://www.revistas.usp.br/reeusp/article/view/155172/151001http://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessMontezeli, Juliana HelenaAlmeida, Keroley Paes deHaddad, Maria do Carmo Fernandez Lourenço2019-02-25T11:45:58Zoai:revistas.usp.br:article/155172Revistahttps://www.revistas.usp.br/reeuspPUBhttps://www.revistas.usp.br/reeusp/oai||nursingscholar@usp.br1980-220X0080-6234opendoar:2019-02-25T11:45:58Revista da Escola de Enfermagem da USP (Online) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Nurses’ perceptions about social skills in care management from the perspective of complexity
Percepções de enfermeiros acerca das habilidades sociais na gerência do cuidado sob a perspectiva da complexidade
Percepciones de enfermeros acerca de las habilidades sociales en la gestión del cuidado bajo la perspectiva de la complejidad
title Nurses’ perceptions about social skills in care management from the perspective of complexity
spellingShingle Nurses’ perceptions about social skills in care management from the perspective of complexity
Nurses’ perceptions about social skills in care management from the perspective of complexity
Montezeli, Juliana Helena
Social Skills
Nursing Service
Hospital
Nursing
Supervisory
Leadership
nterpersonal Relations
Montezeli, Juliana Helena
Social Skills
Nursing Service
Hospital
Nursing
Supervisory
Leadership
nterpersonal Relations
title_short Nurses’ perceptions about social skills in care management from the perspective of complexity
title_full Nurses’ perceptions about social skills in care management from the perspective of complexity
title_fullStr Nurses’ perceptions about social skills in care management from the perspective of complexity
Nurses’ perceptions about social skills in care management from the perspective of complexity
title_full_unstemmed Nurses’ perceptions about social skills in care management from the perspective of complexity
Nurses’ perceptions about social skills in care management from the perspective of complexity
title_sort Nurses’ perceptions about social skills in care management from the perspective of complexity
author Montezeli, Juliana Helena
author_facet Montezeli, Juliana Helena
Montezeli, Juliana Helena
Almeida, Keroley Paes de
Haddad, Maria do Carmo Fernandez Lourenço
Almeida, Keroley Paes de
Haddad, Maria do Carmo Fernandez Lourenço
author_role author
author2 Almeida, Keroley Paes de
Haddad, Maria do Carmo Fernandez Lourenço
author2_role author
author
dc.contributor.author.fl_str_mv Montezeli, Juliana Helena
Almeida, Keroley Paes de
Haddad, Maria do Carmo Fernandez Lourenço
dc.subject.por.fl_str_mv Social Skills
Nursing Service
Hospital
Nursing
Supervisory
Leadership
nterpersonal Relations
topic Social Skills
Nursing Service
Hospital
Nursing
Supervisory
Leadership
nterpersonal Relations
description Objective: To analyze nurses’ perceptions about the social skills used in care management in a hospital. Method: A qualitative, comprehensive study conducted in a public university hospital in the South of Brazil with intentionally selected statutory nurses who were submitted to a semi-structured interview, with the data subsequently treated by a comprehensive analysis. Results: Eleven nurses participated in the study. Three empirical categories were identified: Main social skills in care management: specificities and interlaces; Factors involved in using social skills; and Benefits of social skills in nursing care management. Conclusion: Participants’ perception of social skills in their managerial practice provides information for the institution to empower the positive actors in this process, and also to mold the organizational culture through educational processes that improve negative actors and contribute to appreciating interpersonal relationships in the nurses’ daily routines.
publishDate 2019
dc.date.none.fl_str_mv 2019-02-25
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/reeusp/article/view/155172
10.1590/s1980-220x2017048103391
url https://www.revistas.usp.br/reeusp/article/view/155172
identifier_str_mv 10.1590/s1980-220x2017048103391
dc.language.iso.fl_str_mv eng
por
language eng
por
dc.relation.none.fl_str_mv https://www.revistas.usp.br/reeusp/article/view/155172/151000
https://www.revistas.usp.br/reeusp/article/view/155172/151001
dc.rights.driver.fl_str_mv http://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universidade de São Paulo. Escola de Enfermagem
publisher.none.fl_str_mv Universidade de São Paulo. Escola de Enfermagem
dc.source.none.fl_str_mv Revista da Escola de Enfermagem da USP; v. 52 (2018); e03391
Revista da Escola de Enfermagem da USP; Vol. 52 (2018); e03391
Revista da Escola de Enfermagem da USP; Vol. 52 (2018); e03391
1980-220X
0080-6234
reponame:Revista da Escola de Enfermagem da USP (Online)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Revista da Escola de Enfermagem da USP (Online)
collection Revista da Escola de Enfermagem da USP (Online)
repository.name.fl_str_mv Revista da Escola de Enfermagem da USP (Online) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv ||nursingscholar@usp.br
_version_ 1822181691242840064
dc.identifier.doi.none.fl_str_mv 10.1590/s1980-220x2017048103391

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