Co-Creation of E-Services Enabled by the Digitalization of Physical Products

Detalhes bibliográficos
Autor(a) principal: Chowdhury, Soumitra
Data de Publicação: 2017
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Journal of Information Systems and Technology Management (Online)
Texto Completo: https://www.revistas.usp.br/jistem/article/view/138241
Resumo: : With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.
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spelling Co-Creation of E-Services Enabled by the Digitalization of Physical Productse-servicesco-creationdigitalizationphysical productsANT: With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária2017-08-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/xmlhttps://www.revistas.usp.br/jistem/article/view/13824110.4301/s1807-17752017000200005Journal of Information Systems and Technology Management; v. 14 n. 2 (2017); 219-237Journal of Information Systems and Technology Management; Vol. 14 No. 2 (2017); 219-237Journal of Information Systems and Technology Management; Vol. 14 Núm. 2 (2017); 219-2371807-1775reponame:Journal of Information Systems and Technology Management (Online)instname:Universidade de São Paulo (USP)instacron:USPenghttps://www.revistas.usp.br/jistem/article/view/138241/133687https://www.revistas.usp.br/jistem/article/view/138241/148049Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)info:eu-repo/semantics/openAccessChowdhury, Soumitra2017-09-22T12:55:30Zoai:revistas.usp.br:article/138241Revistahttp://www.scielo.br/scielo.php?script=sci_serial&pid=1807-1775&lng=pt&nrm=isoPUBhttps://old.scielo.br/oai/scielo-oai.php||jistem@usp.br1807-17751807-1775opendoar:2017-09-22T12:55:30Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Co-Creation of E-Services Enabled by the Digitalization of Physical Products
title Co-Creation of E-Services Enabled by the Digitalization of Physical Products
spellingShingle Co-Creation of E-Services Enabled by the Digitalization of Physical Products
Chowdhury, Soumitra
e-services
co-creation
digitalization
physical products
ANT
title_short Co-Creation of E-Services Enabled by the Digitalization of Physical Products
title_full Co-Creation of E-Services Enabled by the Digitalization of Physical Products
title_fullStr Co-Creation of E-Services Enabled by the Digitalization of Physical Products
title_full_unstemmed Co-Creation of E-Services Enabled by the Digitalization of Physical Products
title_sort Co-Creation of E-Services Enabled by the Digitalization of Physical Products
author Chowdhury, Soumitra
author_facet Chowdhury, Soumitra
author_role author
dc.contributor.author.fl_str_mv Chowdhury, Soumitra
dc.subject.por.fl_str_mv e-services
co-creation
digitalization
physical products
ANT
topic e-services
co-creation
digitalization
physical products
ANT
description : With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.
publishDate 2017
dc.date.none.fl_str_mv 2017-08-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/jistem/article/view/138241
10.4301/s1807-17752017000200005
url https://www.revistas.usp.br/jistem/article/view/138241
identifier_str_mv 10.4301/s1807-17752017000200005
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://www.revistas.usp.br/jistem/article/view/138241/133687
https://www.revistas.usp.br/jistem/article/view/138241/148049
dc.rights.driver.fl_str_mv Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/xml
dc.publisher.none.fl_str_mv TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
publisher.none.fl_str_mv TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
dc.source.none.fl_str_mv Journal of Information Systems and Technology Management; v. 14 n. 2 (2017); 219-237
Journal of Information Systems and Technology Management; Vol. 14 No. 2 (2017); 219-237
Journal of Information Systems and Technology Management; Vol. 14 Núm. 2 (2017); 219-237
1807-1775
reponame:Journal of Information Systems and Technology Management (Online)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Journal of Information Systems and Technology Management (Online)
collection Journal of Information Systems and Technology Management (Online)
repository.name.fl_str_mv Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv ||jistem@usp.br
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