Improving logistics services through the technology used in fleet management
Autor(a) principal: | |
---|---|
Data de Publicação: | 2012 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Journal of Information Systems and Technology Management (Online) |
Texto Completo: | https://www.revistas.usp.br/jistem/article/view/53064 |
Resumo: | Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in technology and vehicle tracking systems, this approach of management has gained new possibilities for the improvement of logistics services. By studying the specific case of an LSP, this paper investigates the use of these technologies in the management of their business and services. The results indicate that the LSP seeks to increase its services and to streamline information in order to respond to customer needs in real time. It is also evident in this case under study that the combination of the technology available together with the fleet management system has become a distinguishing feature for this LSP, one which increases their skills and important information for both customers and business. |
id |
USP-33_aa1d14299278875a2eb71c4eece589cd |
---|---|
oai_identifier_str |
oai:revistas.usp.br:article/53064 |
network_acronym_str |
USP-33 |
network_name_str |
Journal of Information Systems and Technology Management (Online) |
repository_id_str |
|
spelling |
Improving logistics services through the technology used in fleet management Logistic service providerfleet managementlogistics service Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in technology and vehicle tracking systems, this approach of management has gained new possibilities for the improvement of logistics services. By studying the specific case of an LSP, this paper investigates the use of these technologies in the management of their business and services. The results indicate that the LSP seeks to increase its services and to streamline information in order to respond to customer needs in real time. It is also evident in this case under study that the combination of the technology available together with the fleet management system has become a distinguishing feature for this LSP, one which increases their skills and important information for both customers and business. TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária2012-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistas.usp.br/jistem/article/view/5306410.4301/S1807-17752012000300006Journal of Information Systems and Technology Management; v. 9 n. 3 (2012); 541-562Journal of Information Systems and Technology Management; Vol. 9 No. 3 (2012); 541-562Journal of Information Systems and Technology Management; Vol. 9 Núm. 3 (2012); 541-5621807-1775reponame:Journal of Information Systems and Technology Management (Online)instname:Universidade de São Paulo (USP)instacron:USPenghttps://www.revistas.usp.br/jistem/article/view/53064/57117Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)info:eu-repo/semantics/openAccessVivaldini, MauroPires, Silvio R. I.Souza, Fernando Bernardi de2014-05-18T13:33:47Zoai:revistas.usp.br:article/53064Revistahttp://www.scielo.br/scielo.php?script=sci_serial&pid=1807-1775&lng=pt&nrm=isoPUBhttps://old.scielo.br/oai/scielo-oai.php||jistem@usp.br1807-17751807-1775opendoar:2014-05-18T13:33:47Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)false |
dc.title.none.fl_str_mv |
Improving logistics services through the technology used in fleet management |
title |
Improving logistics services through the technology used in fleet management |
spellingShingle |
Improving logistics services through the technology used in fleet management Vivaldini, Mauro Logistic service provider fleet management logistics service |
title_short |
Improving logistics services through the technology used in fleet management |
title_full |
Improving logistics services through the technology used in fleet management |
title_fullStr |
Improving logistics services through the technology used in fleet management |
title_full_unstemmed |
Improving logistics services through the technology used in fleet management |
title_sort |
Improving logistics services through the technology used in fleet management |
author |
Vivaldini, Mauro |
author_facet |
Vivaldini, Mauro Pires, Silvio R. I. Souza, Fernando Bernardi de |
author_role |
author |
author2 |
Pires, Silvio R. I. Souza, Fernando Bernardi de |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Vivaldini, Mauro Pires, Silvio R. I. Souza, Fernando Bernardi de |
dc.subject.por.fl_str_mv |
Logistic service provider fleet management logistics service |
topic |
Logistic service provider fleet management logistics service |
description |
Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in technology and vehicle tracking systems, this approach of management has gained new possibilities for the improvement of logistics services. By studying the specific case of an LSP, this paper investigates the use of these technologies in the management of their business and services. The results indicate that the LSP seeks to increase its services and to streamline information in order to respond to customer needs in real time. It is also evident in this case under study that the combination of the technology available together with the fleet management system has become a distinguishing feature for this LSP, one which increases their skills and important information for both customers and business. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-12-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revistas.usp.br/jistem/article/view/53064 10.4301/S1807-17752012000300006 |
url |
https://www.revistas.usp.br/jistem/article/view/53064 |
identifier_str_mv |
10.4301/S1807-17752012000300006 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://www.revistas.usp.br/jistem/article/view/53064/57117 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online) info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online) |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária |
publisher.none.fl_str_mv |
TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária |
dc.source.none.fl_str_mv |
Journal of Information Systems and Technology Management; v. 9 n. 3 (2012); 541-562 Journal of Information Systems and Technology Management; Vol. 9 No. 3 (2012); 541-562 Journal of Information Systems and Technology Management; Vol. 9 Núm. 3 (2012); 541-562 1807-1775 reponame:Journal of Information Systems and Technology Management (Online) instname:Universidade de São Paulo (USP) instacron:USP |
instname_str |
Universidade de São Paulo (USP) |
instacron_str |
USP |
institution |
USP |
reponame_str |
Journal of Information Systems and Technology Management (Online) |
collection |
Journal of Information Systems and Technology Management (Online) |
repository.name.fl_str_mv |
Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP) |
repository.mail.fl_str_mv |
||jistem@usp.br |
_version_ |
1809284036589256704 |