Microrregulation of access to the care network in physiotherapy: strategies for improving the care flow in a secondary care service

• Autor(a) principal: Ferrer, Michele Lacerda Pereira
• Data de Publicação: 2015
• Outros Autores: Silva, Alaine Sousa da, Silva, Jaqueline Regina Kaik da, Padula, Rosimeire Simprini
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Fisioterapia e Pesquisa
• Texto Completo: https://www.revistas.usp.br/fpusp/article/view/108378

We characterized a physiotherapy service of the city. The profile of patients on the waiting list was assessed and identified to propose strategies for micro-regulation on the access to secondary-level physiotherapy to improve the resolution rate of the system. This is a cross-sectional study carried out with the physiotherapy team of the secondary care and 70 patients on the waiting list. The team was interviewed and patients were assessed and forwarded to the different care points according to their needs. The information obtained from the interviews of professionals and triage of patients was used to propose improvements and greater resolution. The secondary care physiotherapy team has a high demand. The origin of the referrals was first from Orthopedists/Traumatologists (88%), and clinical diagnosis of Osteoarthritis (36%). After the evaluation, 72% of patients did not need the complexity of a secondary physiotherapy service. The problems found were related to low resolution on primary health care, lack of coordination for physiotherapy teams, lack of dialogue with other professionals, and screening and care criteria in the secondary level of care. The lack of understanding of the network organization of services reflected in a long waiting list for secondary physiotherapy. From the identification of the main problems, strategies indicated were the screening by the primary care staff and medical professionals of the specialized care; and coordinator for improving dialogue between the care points of physiotherapy.