Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration

Detalhes bibliográficos
Autor(a) principal: Spanó, Eduardo
Data de Publicação: 2022
Outros Autores: Silva, Victo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Revista Tecnologia e Sociedade (Online)
Texto Completo: https://periodicos.utfpr.edu.br/rts/article/view/13111
Resumo: The COVID-19 pandemic has made sociability even more dependent on digital technologies. In this context, we investigate whether this trend towards accelerating digitization can also be observed in the public sector and what are the differences in terms of levels of the Brazilian federal state. We base our inquiry on the literature of innovation in the public sector and digital innovation/digital platforms. We opt for a multiple-case approach, based on document analysis and interviews. We investigated three Public Services Platforms (PSP): ‘gov.br’ at the federal government (Digital Government Secretariat); ‘EPI-Match’ from an autonomous social services (Brazilian Industrial Development Agency - ABDI) and ‘FiquenoLar’ at the local government (project by the Jaguaribe City Hall and the Federal Institute of Ceará). Our investigation found evidence that public service providers have turned to PSPs as one of the solutions to respond to a growing demand for digitization.
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spelling Public service innovation in Brazil after covid-19: digital platforms across the levels of public administrationAdministração; Administração Pública; Política e Planejamento GovernamentaisPublic innovation; Digital platforms; COVID-19.The COVID-19 pandemic has made sociability even more dependent on digital technologies. In this context, we investigate whether this trend towards accelerating digitization can also be observed in the public sector and what are the differences in terms of levels of the Brazilian federal state. We base our inquiry on the literature of innovation in the public sector and digital innovation/digital platforms. We opt for a multiple-case approach, based on document analysis and interviews. We investigated three Public Services Platforms (PSP): ‘gov.br’ at the federal government (Digital Government Secretariat); ‘EPI-Match’ from an autonomous social services (Brazilian Industrial Development Agency - ABDI) and ‘FiquenoLar’ at the local government (project by the Jaguaribe City Hall and the Federal Institute of Ceará). Our investigation found evidence that public service providers have turned to PSPs as one of the solutions to respond to a growing demand for digitization.Universidade Tecnológica Federal do Paraná (UTFPR)FAPESPSpanó, EduardoSilva, Victo2022-07-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.utfpr.edu.br/rts/article/view/1311110.3895/rts.v18n52.13111Revista Tecnologia e Sociedade; v. 18, n. 52 (2022); 324-348Revista Tecnologia e Sociedade; v. 18, n. 52 (2022); 324-3481984-35261809-004410.3895/rts.v18n52reponame:Revista Tecnologia e Sociedade (Online)instname:Universidade Tecnológica Federal do Paraná (UTFPR)instacron:UTFPRenghttps://periodicos.utfpr.edu.br/rts/article/view/13111/8921Direitos autorais 2022 CC-BYhttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccess2024-05-01T15:48:30Zoai:periodicos.utfpr:article/13111Revistahttps://periodicos.ifrs.edu.br/index.php/tearPUBhttps://periodicos.utfpr.edu.br/rts/oai||rts-ct@utfpr.edu.br1984-35261809-0044opendoar:2024-05-01T15:48:30Revista Tecnologia e Sociedade (Online) - Universidade Tecnológica Federal do Paraná (UTFPR)false
dc.title.none.fl_str_mv Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
spellingShingle Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
Spanó, Eduardo
Administração; Administração Pública; Política e Planejamento Governamentais
Public innovation; Digital platforms; COVID-19.
title_short Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_full Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_fullStr Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_full_unstemmed Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_sort Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
author Spanó, Eduardo
author_facet Spanó, Eduardo
Silva, Victo
author_role author
author2 Silva, Victo
author2_role author
dc.contributor.none.fl_str_mv FAPESP
dc.contributor.author.fl_str_mv Spanó, Eduardo
Silva, Victo
dc.subject.por.fl_str_mv Administração; Administração Pública; Política e Planejamento Governamentais
Public innovation; Digital platforms; COVID-19.
topic Administração; Administração Pública; Política e Planejamento Governamentais
Public innovation; Digital platforms; COVID-19.
description The COVID-19 pandemic has made sociability even more dependent on digital technologies. In this context, we investigate whether this trend towards accelerating digitization can also be observed in the public sector and what are the differences in terms of levels of the Brazilian federal state. We base our inquiry on the literature of innovation in the public sector and digital innovation/digital platforms. We opt for a multiple-case approach, based on document analysis and interviews. We investigated three Public Services Platforms (PSP): ‘gov.br’ at the federal government (Digital Government Secretariat); ‘EPI-Match’ from an autonomous social services (Brazilian Industrial Development Agency - ABDI) and ‘FiquenoLar’ at the local government (project by the Jaguaribe City Hall and the Federal Institute of Ceará). Our investigation found evidence that public service providers have turned to PSPs as one of the solutions to respond to a growing demand for digitization.
publishDate 2022
dc.date.none.fl_str_mv 2022-07-01
dc.type.none.fl_str_mv

dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.utfpr.edu.br/rts/article/view/13111
10.3895/rts.v18n52.13111
url https://periodicos.utfpr.edu.br/rts/article/view/13111
identifier_str_mv 10.3895/rts.v18n52.13111
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://periodicos.utfpr.edu.br/rts/article/view/13111/8921
dc.rights.driver.fl_str_mv Direitos autorais 2022 CC-BY
http://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos autorais 2022 CC-BY
http://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Tecnológica Federal do Paraná (UTFPR)
publisher.none.fl_str_mv Universidade Tecnológica Federal do Paraná (UTFPR)
dc.source.none.fl_str_mv Revista Tecnologia e Sociedade; v. 18, n. 52 (2022); 324-348
Revista Tecnologia e Sociedade; v. 18, n. 52 (2022); 324-348
1984-3526
1809-0044
10.3895/rts.v18n52
reponame:Revista Tecnologia e Sociedade (Online)
instname:Universidade Tecnológica Federal do Paraná (UTFPR)
instacron:UTFPR
instname_str Universidade Tecnológica Federal do Paraná (UTFPR)
instacron_str UTFPR
institution UTFPR
reponame_str Revista Tecnologia e Sociedade (Online)
collection Revista Tecnologia e Sociedade (Online)
repository.name.fl_str_mv Revista Tecnologia e Sociedade (Online) - Universidade Tecnológica Federal do Paraná (UTFPR)
repository.mail.fl_str_mv ||rts-ct@utfpr.edu.br
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