Presenting documents to clients in Social Work encounters

Detalhes bibliográficos
Autor(a) principal: Monteiro, David
Data de Publicação: 2021
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Calidoscópio (Online)
Texto Completo: https://revistas.unisinos.br/index.php/calidoscopio/article/view/22623
Resumo: In service encounters between social workers and clients, professionals introduce clients to specific bureaucratic procedures required by the institution and provide assistance in handling problems related to their institutional affairs. Here, paper-based documents are treated by the participants as relevant objects containing important textual information about clients’ rights and obligations, and duly presented by professionals to clients so to inform them of relevant matters at hand. Based on a corpus of video recordings of Social Work encounters in Portugal, and taking a multimodal conversation analytical approach, this study examines how social workers present paper documents to clients and how, through talk and bodily conduct, they ensure clients’ ability to inspect and make sense of relevant information, managing practical problems concerning clients’ access to documents and knowledge of the information contained therein.
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spelling Presenting documents to clients in Social Work encountersPresenting documents to clients in Social Work encounters In service encounters between social workers and clients, professionals introduce clients to specific bureaucratic procedures required by the institution and provide assistance in handling problems related to their institutional affairs. Here, paper-based documents are treated by the participants as relevant objects containing important textual information about clients’ rights and obligations, and duly presented by professionals to clients so to inform them of relevant matters at hand. Based on a corpus of video recordings of Social Work encounters in Portugal, and taking a multimodal conversation analytical approach, this study examines how social workers present paper documents to clients and how, through talk and bodily conduct, they ensure clients’ ability to inspect and make sense of relevant information, managing practical problems concerning clients’ access to documents and knowledge of the information contained therein.In Social Work, documents provide important information concerning clients’ situations and how institutions operate. Because these objects may contain technical information not easily understood by clients, it is crucial that professionals present them in a clear manner by showing them, explaining their function and allowing clients to read them on their own. Based on a video corpus of Social Work encounters in Portugal, and grounded on the framework of Ethnomethodology and Conversation Analysis, the present study examines how social workers describe and show documents to clients, highlighting some of the practical challenges and opportunities that emerge within the course of this activity. By doing so, this study aims at contributing to a multimodal, socio-interactional approach to Social Work practice, as well as to the study of document-centered practices in institutional settings.  Keywords: Documents; Ethnomethodology and Conversation Analysis; Social Work.  Unisinos2021-09-03info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistas.unisinos.br/index.php/calidoscopio/article/view/2262310.4013/cld.2021.192.05Calidoscópio; Vol. 19 No. 2 (2021): Maio/Agosto; 224-242Calidoscópio; v. 19 n. 2 (2021): Maio/Agosto; 224-2422177-6202reponame:Calidoscópio (Online)instname:Universidade do Vale do Rio dos Sinos (UNISINOS)instacron:Unisinosenghttps://revistas.unisinos.br/index.php/calidoscopio/article/view/22623/60748709Copyright (c) 2021 Calidoscópioinfo:eu-repo/semantics/openAccessMonteiro, David2021-09-03T19:46:56Zoai:ojs2.revistas.unisinos.br:article/22623Revistahttps://revistas.unisinos.br/index.php/calidoscopioPUBhttps://revistas.unisinos.br/index.php/calidoscopio/oaicmira@unisinos.br || cmira@unisinos.br2177-62022177-6202opendoar:2021-09-03T19:46:56Calidoscópio (Online) - Universidade do Vale do Rio dos Sinos (UNISINOS)false
dc.title.none.fl_str_mv Presenting documents to clients in Social Work encounters
Presenting documents to clients in Social Work encounters
title Presenting documents to clients in Social Work encounters
spellingShingle Presenting documents to clients in Social Work encounters
Monteiro, David
title_short Presenting documents to clients in Social Work encounters
title_full Presenting documents to clients in Social Work encounters
title_fullStr Presenting documents to clients in Social Work encounters
title_full_unstemmed Presenting documents to clients in Social Work encounters
title_sort Presenting documents to clients in Social Work encounters
author Monteiro, David
author_facet Monteiro, David
author_role author
dc.contributor.author.fl_str_mv Monteiro, David
description In service encounters between social workers and clients, professionals introduce clients to specific bureaucratic procedures required by the institution and provide assistance in handling problems related to their institutional affairs. Here, paper-based documents are treated by the participants as relevant objects containing important textual information about clients’ rights and obligations, and duly presented by professionals to clients so to inform them of relevant matters at hand. Based on a corpus of video recordings of Social Work encounters in Portugal, and taking a multimodal conversation analytical approach, this study examines how social workers present paper documents to clients and how, through talk and bodily conduct, they ensure clients’ ability to inspect and make sense of relevant information, managing practical problems concerning clients’ access to documents and knowledge of the information contained therein.
publishDate 2021
dc.date.none.fl_str_mv 2021-09-03
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistas.unisinos.br/index.php/calidoscopio/article/view/22623
10.4013/cld.2021.192.05
url https://revistas.unisinos.br/index.php/calidoscopio/article/view/22623
identifier_str_mv 10.4013/cld.2021.192.05
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://revistas.unisinos.br/index.php/calidoscopio/article/view/22623/60748709
dc.rights.driver.fl_str_mv Copyright (c) 2021 Calidoscópio
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2021 Calidoscópio
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Unisinos
publisher.none.fl_str_mv Unisinos
dc.source.none.fl_str_mv Calidoscópio; Vol. 19 No. 2 (2021): Maio/Agosto; 224-242
Calidoscópio; v. 19 n. 2 (2021): Maio/Agosto; 224-242
2177-6202
reponame:Calidoscópio (Online)
instname:Universidade do Vale do Rio dos Sinos (UNISINOS)
instacron:Unisinos
instname_str Universidade do Vale do Rio dos Sinos (UNISINOS)
instacron_str Unisinos
institution Unisinos
reponame_str Calidoscópio (Online)
collection Calidoscópio (Online)
repository.name.fl_str_mv Calidoscópio (Online) - Universidade do Vale do Rio dos Sinos (UNISINOS)
repository.mail.fl_str_mv cmira@unisinos.br || cmira@unisinos.br
_version_ 1792203887706374144

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