A model of emotional intelligence and conflict management strategies: a study in seven countries

• Autor(a) principal: Rahim, M. A.
• Data de Publicação: 2002
• Outros Autores: Psenicka, C., Polychroniou, P., Zhao, J.-H., Yu, C.-S., Chan, K. A., Susana, K. W. S., Alves, M. G., Lee, C.-W., Rahman, S., Ferdausy, S., van Wyk, R.
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://ciencia.iscte-iul.pt/id/ci-pub-7860; http://hdl.handle.net/10071/16583

The study investigated the relationships of the five dimensions of emotional intelligence: self?awareness, self?regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were collected with questionnaires from MBA students in seven countries (U.S., Greece, China, Bangladesh, Hong Kong and Macau, South Africa, and Portugal). Psychometric properties of the measures were tested and improved with exploratory and confirmatory factor analysis and analysis of indicator and internal consistency reliabilities, and the hypotheses were tested with a structural equations model for each country. Results in the U.S. and in the combined sample provided support for the model which suggests that self?awareness is positively associated with self?regulation, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social skills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships are noted and implications for organizations discussed.