Redução de filas em caixas de supermercados de Aracaju/SE
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Publication Date: | 2018 |
Other Authors: | , , , , |
Format: | Conference object |
Language: | por |
Source: | Repositório Institucional da UFS |
Download full: | http://ri.ufs.br/jspui/handle/riufs/10431 |
Summary: | The solution to reduce the formation of large queues in supermarkets requires logistic and operational studies, with applications of simulation techniques to analyze and quantify the waiting time of customers during the payment of their purchases. This study intends to propose changes in the operational processes of three supermarkets in the city of Aracaju / SE, aiming to offer quality services and satisfaction to its customers. This work aimed to detect and analyze the possible causes related to the waiting time of customers in supermarket box queues. The information was obtained locally through collected data, using digital chronometer for time measurements. Data was stored and analyzed using Microsoft Excel. As for the modeling and graphing, we used Flowcharts and Petri Net which helped the modeler graph the process. Improvement solutions were proposed for the problems that generate increase in waiting time, such as: operational, disagreements in queues, inattentive customers, concluding that queues are complex and require detailed studies. |
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Monteiro, Luciano FernandesSilveira, Amanda AlvesSilva, Isabelly PereiraFranca, Veruschka VieiraChile, Reynaldo PalominoLeite, Igor Vieira2019-02-07T20:54:05Z2019-02-07T20:54:05Z2018-11MONTEIRO, L. F. et al. Redução de filas em caixas de supermercados de Aracaju/SE. In: SIMPÓSIO DE ENGENHARIA DE PRODUÇÃO DE SERGIPE, 10., 2018, São Cristóvão, SE. Anais [...]. São Cristóvão, SE, 2018. p. 222 - 230.2447-0635http://ri.ufs.br/jspui/handle/riufs/10431Autorização para publicação no Repositório Institucional da Universidade Federal de Sergipe (RIUFS) concedida pelo editor.The solution to reduce the formation of large queues in supermarkets requires logistic and operational studies, with applications of simulation techniques to analyze and quantify the waiting time of customers during the payment of their purchases. This study intends to propose changes in the operational processes of three supermarkets in the city of Aracaju / SE, aiming to offer quality services and satisfaction to its customers. This work aimed to detect and analyze the possible causes related to the waiting time of customers in supermarket box queues. The information was obtained locally through collected data, using digital chronometer for time measurements. Data was stored and analyzed using Microsoft Excel. As for the modeling and graphing, we used Flowcharts and Petri Net which helped the modeler graph the process. Improvement solutions were proposed for the problems that generate increase in waiting time, such as: operational, disagreements in queues, inattentive customers, concluding that queues are complex and require detailed studies.A solução para a redução de formação de grandes filas em supermercados requer a realização de estudos logísticos e operacionais, com aplicações de técnicas de simulações para analisar e quantificar o tempo de espera dos clientes durante o pagamento de suas compras. Pretende-se com este estudo propor mudanças nos processos operacionais de três supermercados da cidade de Aracaju/SE, visando oferecer serviços de qualidade e satisfação aos seus clientes. Este trabalho teve como objetivo detectar e analisar as possíveis causas relacionadas com o tempo de espera dos clientes em filas de caixas de supermercados. As informações foram obtidas in loco através de dados coletados, utilizando-se cronômetros digitais para medidas de tempo. Para o armazenamento e análise dos dados utilizou-se o Microsoft Excel. Quanto a modelagem e representação gráfica foram utilizados Fluxogramas e Rede de Petri que auxiliaram o modelador a representar graficamente o processo. Foram propostas soluções de melhorias para os problemas que geram acréscimo no tempo de espera, tais como: operacionais, desentendimentos em filas, clientes desatentos, concluindo-se que filas são complexas e que exigem estudos minuciosos.São Cristóvão, SEporDepartamento de Engenharia de Produção - Universidade Federal de SergipeDEPRO/UFSAnais do X SIMPRODOtimização de serviçoTempo de esperaLogísticaFilasSupermercadosOptimizationWaiting timeLogisticsSupermarketQueuesRedução de filas em caixas de supermercados de Aracaju/SEReduction of queues in boxes of supermarkets in Aracaju/SEinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/conferenceObjectreponame:Repositório Institucional da UFSinstname:Universidade Federal de Sergipe (UFS)instacron:UFSinfo:eu-repo/semantics/openAccessTEXTReduçãoFilasSupermercados.pdf.txtReduçãoFilasSupermercados.pdf.txtExtracted texttext/plain24081https://ri.ufs.br/jspui/bitstream/riufs/10431/3/Redu%c3%a7%c3%a3oFilasSupermercados.pdf.txta4d8a72cff4443b08292b2cfb3f34cedMD53THUMBNAILReduçãoFilasSupermercados.pdf.jpgReduçãoFilasSupermercados.pdf.jpgGenerated Thumbnailimage/jpeg1765https://ri.ufs.br/jspui/bitstream/riufs/10431/4/Redu%c3%a7%c3%a3oFilasSupermercados.pdf.jpgb987616be5785fabf485785d1c593fb3MD54LICENSElicense.txtlicense.txttext/plain; charset=utf-81475https://ri.ufs.br/jspui/bitstream/riufs/10431/1/license.txt098cbbf65c2c15e1fb2e49c5d306a44cMD51ORIGINALReduçãoFilasSupermercados.pdfReduçãoFilasSupermercados.pdfapplication/pdf353023https://ri.ufs.br/jspui/bitstream/riufs/10431/2/Redu%c3%a7%c3%a3oFilasSupermercados.pdf16e78c31c75f64d8f4db87e08f794964MD52riufs/104312019-02-07 17:54:05.248oai:ufs.br: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Repositório InstitucionalPUBhttps://ri.ufs.br/oai/requestrepositorio@academico.ufs.bropendoar:2019-02-07T20:54:05Repositório Institucional da UFS - Universidade Federal de Sergipe (UFS)false |
dc.title.pt_BR.fl_str_mv |
Redução de filas em caixas de supermercados de Aracaju/SE |
dc.title.alternative.eng.fl_str_mv |
Reduction of queues in boxes of supermarkets in Aracaju/SE |
title |
Redução de filas em caixas de supermercados de Aracaju/SE |
spellingShingle |
Redução de filas em caixas de supermercados de Aracaju/SE Monteiro, Luciano Fernandes Otimização de serviço Tempo de espera Logística Filas Supermercados Optimization Waiting time Logistics Supermarket Queues |
title_short |
Redução de filas em caixas de supermercados de Aracaju/SE |
title_full |
Redução de filas em caixas de supermercados de Aracaju/SE |
title_fullStr |
Redução de filas em caixas de supermercados de Aracaju/SE |
title_full_unstemmed |
Redução de filas em caixas de supermercados de Aracaju/SE |
title_sort |
Redução de filas em caixas de supermercados de Aracaju/SE |
author |
Monteiro, Luciano Fernandes |
author_facet |
Monteiro, Luciano Fernandes Silveira, Amanda Alves Silva, Isabelly Pereira Franca, Veruschka Vieira Chile, Reynaldo Palomino Leite, Igor Vieira |
author_role |
author |
author2 |
Silveira, Amanda Alves Silva, Isabelly Pereira Franca, Veruschka Vieira Chile, Reynaldo Palomino Leite, Igor Vieira |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Monteiro, Luciano Fernandes Silveira, Amanda Alves Silva, Isabelly Pereira Franca, Veruschka Vieira Chile, Reynaldo Palomino Leite, Igor Vieira |
dc.subject.por.fl_str_mv |
Otimização de serviço Tempo de espera Logística Filas Supermercados |
topic |
Otimização de serviço Tempo de espera Logística Filas Supermercados Optimization Waiting time Logistics Supermarket Queues |
dc.subject.eng.fl_str_mv |
Optimization Waiting time Logistics Supermarket Queues |
description |
The solution to reduce the formation of large queues in supermarkets requires logistic and operational studies, with applications of simulation techniques to analyze and quantify the waiting time of customers during the payment of their purchases. This study intends to propose changes in the operational processes of three supermarkets in the city of Aracaju / SE, aiming to offer quality services and satisfaction to its customers. This work aimed to detect and analyze the possible causes related to the waiting time of customers in supermarket box queues. The information was obtained locally through collected data, using digital chronometer for time measurements. Data was stored and analyzed using Microsoft Excel. As for the modeling and graphing, we used Flowcharts and Petri Net which helped the modeler graph the process. Improvement solutions were proposed for the problems that generate increase in waiting time, such as: operational, disagreements in queues, inattentive customers, concluding that queues are complex and require detailed studies. |
publishDate |
2018 |
dc.date.issued.fl_str_mv |
2018-11 |
dc.date.accessioned.fl_str_mv |
2019-02-07T20:54:05Z |
dc.date.available.fl_str_mv |
2019-02-07T20:54:05Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/conferenceObject |
format |
conferenceObject |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
MONTEIRO, L. F. et al. Redução de filas em caixas de supermercados de Aracaju/SE. In: SIMPÓSIO DE ENGENHARIA DE PRODUÇÃO DE SERGIPE, 10., 2018, São Cristóvão, SE. Anais [...]. São Cristóvão, SE, 2018. p. 222 - 230. |
dc.identifier.uri.fl_str_mv |
http://ri.ufs.br/jspui/handle/riufs/10431 |
dc.identifier.issn.none.fl_str_mv |
2447-0635 |
dc.identifier.license.pt_BR.fl_str_mv |
Autorização para publicação no Repositório Institucional da Universidade Federal de Sergipe (RIUFS) concedida pelo editor. |
identifier_str_mv |
MONTEIRO, L. F. et al. Redução de filas em caixas de supermercados de Aracaju/SE. In: SIMPÓSIO DE ENGENHARIA DE PRODUÇÃO DE SERGIPE, 10., 2018, São Cristóvão, SE. Anais [...]. São Cristóvão, SE, 2018. p. 222 - 230. 2447-0635 Autorização para publicação no Repositório Institucional da Universidade Federal de Sergipe (RIUFS) concedida pelo editor. |
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http://ri.ufs.br/jspui/handle/riufs/10431 |
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por |
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openAccess |
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Departamento de Engenharia de Produção - Universidade Federal de Sergipe |
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DEPRO/UFS |
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Departamento de Engenharia de Produção - Universidade Federal de Sergipe |
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Universidade Federal de Sergipe (UFS) |
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UFS |
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UFS |
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