Diagnóstico baseado no BSC para apoio ao PETI: um estudo de caso da empresa Leve Delivery

• Autor(a) principal: Moraes, Filipe
• Data de Publicação: 2017
• Outros Autores: Salgado, Bruno Mazzola
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/11012
• topic: Planejamento estratégico; Tecnologia da informação; Balanced scorecard; Formulário

Information technology has being evolving in a very fast pace in the last decades. Contemporary organisations rely on information technology tools to support its modern necessities. Therefore, such tools may determine the success or failure of the organisation, because modern information technology tools have become very sophisticated, they need careful planning before implanted on the organisation’s systems. To align the organisation’s best interest with these tools, and to use the tools for a positive impact in the organisation’s business plan, there must be a sound knowledge of technology in general along with strategic planning, considering that sensitive information from the company might also be necessary to achieve that goal. Consequently, it was developed for this paper a case study that may be used to gather essential information to the strategic planning of information technology tools implantation. Furthermore, this paper covers important information regarding Balanced Scorecard methodology from respectable sources that instigate its use. This case study was applied to “Leve Delivery”. It’s execution enabled auxiliary additional information to be gathered. Finally a proposition to improve the company operations through the correct use of the correct tools was elaborated and provided from the data gathered by the form system displayed in this paper with the intend of better execute the company’s business plan.