CRM e sua influência na mudança de comportamento

• Autor(a) principal: Silva, Mario Eduardo do Passo
• Data de Publicação: 2020
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/8370
• topic: CRM. Segurança de voo. Implementação. Interação de cabine.; CRM. Flight safety. Implementation. Cabin interaction.

The general objective of this research will be to evaluate if the Crew Resource Management CRM is changing the behavior of the crew regarding the mentality and the creation of a good work environment. The research is characterized as documentary, as the theoretical basis will be through books indicated by the supervisor, magazines, websites, articles and theses on the CRM theme and its influence on behavior change, since misunderstandings among crew members were contributing factors for the occurrence of several accidents in the past decades. After conducting the bibliographic research, data collection will also take place in all pilots of an air charter company. They will be invited to participate in the study to answer questions about the use of CRM on company flights. Respondents will answer a questionnaire about their own profile and a semi-structured interview with objective and essay responses. The analysis will be done through spreadsheets, tables and graphs. Concluding the survey, we realized that CRM changed the way of thinking of the crew, as the vast majority try to follow the procedures of good relationship of their company and there is no hierarchy above flight safety. Many defined the current relationship between employees as being harmonious, healthy and of mutual respect.