Receiving spontaneous demand in Primary Care: nurses’ learning needs

• Autor(a) principal: Morelato,Caroline Silva
• Data de Publicação: 2021
• Outros Autores: Dorneles,Letícia Lopes, Martins,Vivian do Prado, Goés,Fernanda dos Santos Nogueira de, Viana,Angelina Lettiere, Brunello,Maria Eugenia Firmino, Camargo,Rosangela Andrade Aukar de
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Revista Brasileira de Enfermagem (Online)
• Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672021000200166
• topic: Learning; Health Services Accessibility; Primary Health Care; Quality Assurance, Health Care; Education, Nursing

ABSTRACT Objective: Identify nurse’s learning needs to be related to the reception with risk classification of spontaneous demand in Primary Health Care. Method: Quality study including 15 nurses from Primary Health Care through participatory observation, application of semi-structured instrument, focus group, and of thematic content analysis. Results: 80% of nurses never used the risk classification protocol in Primary Health Care. Knowledge gaps involving clinical aspects of care; protocol management, and the nurse’s role; and the historic, structural and cultural contradictions of the care model were confirmed. Final considerations: The recognition of learning needs for nurses that work in Primary Health Care implies in the construction or improvement of knowledge in order to develop, along with the health team, a risk classification of spontaneous demand, which requires a change in the education and continuity of their qualification for work and at work.