Workplace violence types in family health, offenders, reactions, and problems experienced

• Autor(a) principal: Sturbelle,Isabel Cristina Saboia
• Data de Publicação: 2020
• Outros Autores: Pai,Daiane Dal, Tavares,Juliana Petri, Trindade,Letícia de Lima, Beck,Carmem Lúcia Colomé, Matos,Vittória Zarpelão de
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Revista Brasileira de Enfermagem (Online)
• Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672020001300160
• topic: Primary Health Care; Family Health; Workplace Violence; Occupational Health; Nursing

ABSTRACT Objective: to identify the types of violence that affect the health team in Family Health Units, their offenders, reactions and problems experienced by workers. Method: a cross-sectional, concurrent mixed-type research. The Survey Questionnaire Workplace Violence in the Health Sector was applied to 106 workers from Family Health Units. Of these, 18 answered the semi-structured interview. Results: verbal aggression (65.1%), bullying (14.2%), racial discrimination (10.4%), physical assault (8.5%) and sexual harassment (4.7%) were prevalent. Patients were the main perpetrators of verbal aggression (79.4%) and bullying (46.7%). Workers responded by telling co-workers and reporting to the boss. Victims remained over-alert, vigilant and tense, relating exposure to violence to absenteeism and the desire to leave the profession. Conclusion: verbal aggression is the most common violence with negative impact on workers’ health and work performed.