Welcoming reception of users this dentistry service of a public university
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista da ABENO (Online) |
Texto Completo: | https://revabeno.emnuvens.com.br/revabeno/article/view/304 |
Resumo: | The Southwest Bahia State University course of Dentistry develop clinical activities at the Dentistry Building, a teaching and learning place that offer dental care to the Jequié/BA population. This study aimed to analyze the host users of this service process in order to identify the user’s gateway and perception on the service provided. It is essentially a qualitative study in which was used a semi-structured interview to 45 users. The results of the empirical material were divided into three focus area: Access to dental care, relationship with teachers and students during dental care, and review of dental services provided. Users considered have been welcomed, but pointed out difficulties at the beginning of the treatment. Regarding the relationship between the parties during service, users highlighted points that indicate the existence of a humanized practice of oral health care. The statements identified failures in the reception of users, which leads to reflections on the organization of the "gateway" and continued treatment until its resolution. These findings constitute valuable information to support discussions on the sector's operating dynamics and the training of dentistry undergraduate students in taking into account the importance of the process of reception. |
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Welcoming reception of users this dentistry service of a public universityAcolhimento aos usuários do serviço de Odontologia de uma universidade públicaHumanization of assistanceuserdental careAcolhimento. Usuário. Humanização da AssistênciaThe Southwest Bahia State University course of Dentistry develop clinical activities at the Dentistry Building, a teaching and learning place that offer dental care to the Jequié/BA population. This study aimed to analyze the host users of this service process in order to identify the user’s gateway and perception on the service provided. It is essentially a qualitative study in which was used a semi-structured interview to 45 users. The results of the empirical material were divided into three focus area: Access to dental care, relationship with teachers and students during dental care, and review of dental services provided. Users considered have been welcomed, but pointed out difficulties at the beginning of the treatment. Regarding the relationship between the parties during service, users highlighted points that indicate the existence of a humanized practice of oral health care. The statements identified failures in the reception of users, which leads to reflections on the organization of the "gateway" and continued treatment until its resolution. These findings constitute valuable information to support discussions on the sector's operating dynamics and the training of dentistry undergraduate students in taking into account the importance of the process of reception.O curso de Odontologia da Universidade Estadual do Sudoeste da Bahia desenvolve atividades clínicas no Módulo de Odontologia, um espaço de ensino e aprendizagem que oferta atendimento odontológico para população do município de Jequié/BA. Este estudo objetivou fazer uma análise do processo de acolhimento aos usuários deste serviço, de maneira a identificar como se dá a porta de entrada, e a percepção dos usuários sobre o atendimento prestado. Trata-se de um estudo essencialmente qualitativo, onde foi utilizado um roteiro semiestruturado para entrevistar 45 usuários. Os achados do material empírico foram divididos em 3 temas foco: Acesso ao atendimento odontológico, relação com professores e alunos durante o atendimento odontológico, e opinião sobre o serviço odontológico prestado. Os usuários consideraram terem sido bem recebidos, mas apontaram dificuldades relativas ao início do tratamento. No que tange à relação entre as partes durante o atendimento, os usuários ressaltaram pontos que indicam a existência de uma prática humanizada de atenção à saúde bucal. A análise dos depoimentos identificou falhas no processo de acolhimento aos usuários, o que leva a reflexões em torno da organização da “porta de entrada” e da continuidade do tratamento até sua resolução. Tais achados se constituem em valorosas informações para embasar discussões em torno da dinâmica de funcionamento do setor e numa formação dos graduandos de Odontologia que considere a importância de efetivação de todo o processo de acolhimento.Associação Brasileira de Ensino Odontológico2016-12-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revabeno.emnuvens.com.br/revabeno/article/view/30410.30979/rev.abeno.v16i4.304Revista da ABENO; Vol. 16 No. 4 (2016); 85-94Revista da ABENO; Vol. 16 Núm. 4 (2016); 85-94Revista da ABENO; v. 16 n. 4 (2016); 85-942595-02741679-5954reponame:Revista da ABENO (Online)instname:Associação Brasileira de Ensino Odontológico (ABENO)instacron:ABENOporhttps://revabeno.emnuvens.com.br/revabeno/article/view/304/266Copyright (c) 2016 Revista da ABENOinfo:eu-repo/semantics/openAccessMatos, Patricia Elizabeth SouzaMendes, Haroldo JoséSantana, Mateus Lessa2018-04-22T22:58:28Zoai:ojs.revabeno.emnuvens.com.br:article/304Revistahttps://revabeno.emnuvens.com.br/revabeno/indexONGhttps://revabeno.emnuvens.com.br/revabeno/oairevabeno@gmail.com2595-02741679-5954opendoar:2023-01-13T09:47:58.115869Revista da ABENO (Online) - Associação Brasileira de Ensino Odontológico (ABENO)false |
dc.title.none.fl_str_mv |
Welcoming reception of users this dentistry service of a public university Acolhimento aos usuários do serviço de Odontologia de uma universidade pública |
title |
Welcoming reception of users this dentistry service of a public university |
spellingShingle |
Welcoming reception of users this dentistry service of a public university Matos, Patricia Elizabeth Souza Humanization of assistance user dental care Acolhimento. Usuário. Humanização da Assistência |
title_short |
Welcoming reception of users this dentistry service of a public university |
title_full |
Welcoming reception of users this dentistry service of a public university |
title_fullStr |
Welcoming reception of users this dentistry service of a public university |
title_full_unstemmed |
Welcoming reception of users this dentistry service of a public university |
title_sort |
Welcoming reception of users this dentistry service of a public university |
author |
Matos, Patricia Elizabeth Souza |
author_facet |
Matos, Patricia Elizabeth Souza Mendes, Haroldo José Santana, Mateus Lessa |
author_role |
author |
author2 |
Mendes, Haroldo José Santana, Mateus Lessa |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Matos, Patricia Elizabeth Souza Mendes, Haroldo José Santana, Mateus Lessa |
dc.subject.por.fl_str_mv |
Humanization of assistance user dental care Acolhimento. Usuário. Humanização da Assistência |
topic |
Humanization of assistance user dental care Acolhimento. Usuário. Humanização da Assistência |
description |
The Southwest Bahia State University course of Dentistry develop clinical activities at the Dentistry Building, a teaching and learning place that offer dental care to the Jequié/BA population. This study aimed to analyze the host users of this service process in order to identify the user’s gateway and perception on the service provided. It is essentially a qualitative study in which was used a semi-structured interview to 45 users. The results of the empirical material were divided into three focus area: Access to dental care, relationship with teachers and students during dental care, and review of dental services provided. Users considered have been welcomed, but pointed out difficulties at the beginning of the treatment. Regarding the relationship between the parties during service, users highlighted points that indicate the existence of a humanized practice of oral health care. The statements identified failures in the reception of users, which leads to reflections on the organization of the "gateway" and continued treatment until its resolution. These findings constitute valuable information to support discussions on the sector's operating dynamics and the training of dentistry undergraduate students in taking into account the importance of the process of reception. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-12-21 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://revabeno.emnuvens.com.br/revabeno/article/view/304 10.30979/rev.abeno.v16i4.304 |
url |
https://revabeno.emnuvens.com.br/revabeno/article/view/304 |
identifier_str_mv |
10.30979/rev.abeno.v16i4.304 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://revabeno.emnuvens.com.br/revabeno/article/view/304/266 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Revista da ABENO info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Revista da ABENO |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Ensino Odontológico |
publisher.none.fl_str_mv |
Associação Brasileira de Ensino Odontológico |
dc.source.none.fl_str_mv |
Revista da ABENO; Vol. 16 No. 4 (2016); 85-94 Revista da ABENO; Vol. 16 Núm. 4 (2016); 85-94 Revista da ABENO; v. 16 n. 4 (2016); 85-94 2595-0274 1679-5954 reponame:Revista da ABENO (Online) instname:Associação Brasileira de Ensino Odontológico (ABENO) instacron:ABENO |
instname_str |
Associação Brasileira de Ensino Odontológico (ABENO) |
instacron_str |
ABENO |
institution |
ABENO |
reponame_str |
Revista da ABENO (Online) |
collection |
Revista da ABENO (Online) |
repository.name.fl_str_mv |
Revista da ABENO (Online) - Associação Brasileira de Ensino Odontológico (ABENO) |
repository.mail.fl_str_mv |
revabeno@gmail.com |
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1797051146459676672 |