Evaluation of dental services: the patients’ view

• Autor(a) principal: Bottan, Elisabete Rabaldo
• Data de Publicação: 2006
• Outros Autores: de Liz Sperb, Rosiane Aparecida, SchlichTelles, Paulo, Neto, Mário Uriarte
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista da ABENO (Online)
• Texto Completo: https://revabeno.emnuvens.com.br/revabeno/article/view/1427
• topic: Patient satisfaction. Patient acceptance of health care. Dental staff.; Satisfação do paciente. Aceitação pelo paciente de cuidados de saúde. Recursos humanos em odontologia

Through a descriptive approach, this study explored the patients’ opinions on the quality of the dental services provided by the undergraduation dentistry clinics, Vale do Itajaí University (UNIVALI). An accidental sample was used, covering the period between May and November, 2004. Fifty one patients were interviewed, with the following characteristics: 41 women (80.4%) and 10 men (19.6%), ages varying between 20 and 73 years, with a higher concentration between 31 and 50 years of age (45.1%). The semi-structured questionnaire focused on the structural aspects of the institution, aspects related to teachers and students, and patient satisfaction regarding the dental care given to them. The interviews were registered and grouped according to categories. The patients mainly reported on the good relationship with students and teachers, as well as the overall quality of the services. Some weaknesses of the process were identified, providing rich information for the improvement of the clinics operation and, consequently, better services and greater patient satisfaction.