Users’ assessment of the functioning of a university dental clinic

• Autor(a) principal: Lima, Anne Gabryelle Marques de Oliveira
• Data de Publicação: 2021
• Outros Autores: Fauth, Suianny, Brito, Edla Helena Salles de, Marques, Paulo Leonardo Ponte
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Revista da ABENO (Online)
• Texto Completo: https://revabeno.emnuvens.com.br/revabeno/article/view/1152
• topic: Ensino Odontológico; Assistência Odontológica; Controle de Qualidade; Satisfação do Paciente.; Education; Dental; Dental Care; Quality Control; Patient Satisfaction.

This study aimed to understand the users’ perception of the quality of services provided in the dental clinic of a private university. This is a quantitative cross-sectional study carried out at a university in Northeastern Brazil. Data were collected using a questionnaire with 35 closed-ended questions on the quality of clinical care, including structural and organizational aspects of the education institution, applied at the reception of clinics from February to November 2019. Of the 203 participants, 196 (96.6%) felt respected by the professionals; 195 (96.0%) reported that they never had their service interrupted due to lack of material or problems with equipment; and 201 (99.0%) said they would recommend clinical care to friends and family. Regarding comfort during care, 183 (90.1%) felt satisfied and 177 (87.2%) rated the clinic’s facilities as very good. The users’ perception of the university dental clinic was considered very good regarding user embracement; positive regarding the bond and satisfaction with the service; and there was a sufficient quantity of inputs and equipment to provide a quality service.