Socio-economic profile and level of satisfaction of patients seen at the endodontics clinic of a postgraduate institution

• Autor(a) principal: Riedel, Emmanuelle Cristianne Brandão
• Data de Publicação: 2021
• Outros Autores: Melo, Marcílio Oliveira, Sousa, Erick Thiago de, Silva, Markelane Santana
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Revista da ABENO (Online)
• Texto Completo: https://revabeno.emnuvens.com.br/revabeno/article/view/1082
• topic: Satisfação do paciente; Avaliação de serviços de saúde; Instituições acadêmicas; Endodontia.; Patient Satisfaction; Evaluation of Health Services; Academic Institutions; Endodontics.

This study aimed to assess the socio-economic profile and patient satisfaction with the services provided at the Endodontics Clinic of a postgraduate teaching institution. Data collection was carried out in cross-section through a structured and self-administered questionnaire. The sample was intentional and random (n = 50) for users who had completed endodontic treatment. A dimensional and bipolar scale was used to evaluate satisfaction at the end of the treatment with scores attributed between the extremities. The scores given to the different aspects of the treatment ranged from 0 to 10 with a cutoff of 7. The results were cataloged and submitted to descriptive and inferential analysis with a significance level set at 5%. The socio-economic profile of the patients treated includes, in its majority, married, brown women, above the third decade of life, with employment and low family income, with complete high school education, residing in the capital, and who use buses and their own car as a means of transport. The service was considered satisfactory. Users seek care more by referral from other individuals than by their financial condition, are satisfied with the care provided by the student and the teacher, and consider the infrastructure of the institution comfortable. There are still aspects that need to be improved, especially concerning waiting and service times and the possibility of attending more than once a week.