Critical success factors for the implementation of information system: a study case from the perspective of a systems integrator firm

• Autor(a) principal: Möller, Eduardo Belmonte
• Data de Publicação: 2014
• Outros Autores: Frank, Alejandro Germán, Cortimiglia, Marcelo Nogueira
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Produção Online
• Texto Completo: https://www.producaoonline.org.br/rpo/article/view/1681
• topic: Information Systems. implementation phase. Success. critical success factors. case study.; Sistemas de informação. Implantação. fatores críticos de sucesso. estudo de caso.

Implementation is one of the critical phases for information systems (IS) success. There are several criteria that define IS implementation success. There are also several critical success factors (CSF) that influence overall IS success. These criteria and success factors are usually studied in a dispersed way in academic literature. So, there is a need for a deeper understanding of success criteria and CSF, especially during the implementation phase. Therefore, this paper aims to define which are the main success criteria and the main CSF in IS implantation. To this aim, this paper presents a detailed case study from the perspective of IS integrator. To analyze the criteria and success factors involved in IS implementation, a classification framework based on the sociotechnical approach was used and relationship matrices were developed for the subsequent analysis. As result, this paper presents 14 main criteria to evaluate IS implementation success and 31 CSF that contribute to implementation success. Results also present a tentative prioritization of these factors and CSF, as well as an explanatory model that accounts for the relationships between success criteria and CSF.