Lean office and BPM: method proposition and application for reducing waste on administrative areas
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Produção Online |
Texto Completo: | https://www.producaoonline.org.br/rpo/article/view/2308 |
Resumo: | The need to reduce waste in administrative areas is amplified by the increasing competitiveness in all sectors, inducing the need to minimize costs and fixed expenses. Given such cost reduction imperative, Lean concepts are in demand not only at the manufacturing shop-floor, but also at the office. Nevertheless, the available methods to use Lean in administrative areas are not integrated with the already consolidated techniques tailored by the Business Process Management literature. Considering this context, this article aims to propose a method for using Lean concepts and tools in administrative areas, making use of Business Process Management techniques. In addition, this paper presents an application of the proposed method at the São Leopoldo Syndicate of Metallurgical, Mechanical, Electrical and Eletronic Manufacturers - SINDIMETAL. A Design Science approach is used to the method’s proposal, which is based on Lean and Business Process Management concepts. The method is explained and its steps are tested with a real-world application. Finally, theoretical implications are discussed based on the experience with the proposed method, and further research is suggested for the development of Lean as an alternative for administrative operations improvement. |
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Lean office and BPM: method proposition and application for reducing waste on administrative areasLean office e BPM: proposição e aplicação de método para a redução de desperdícios em áreas administrativasLean office. Business process management. Lean office implementation.Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office.The need to reduce waste in administrative areas is amplified by the increasing competitiveness in all sectors, inducing the need to minimize costs and fixed expenses. Given such cost reduction imperative, Lean concepts are in demand not only at the manufacturing shop-floor, but also at the office. Nevertheless, the available methods to use Lean in administrative areas are not integrated with the already consolidated techniques tailored by the Business Process Management literature. Considering this context, this article aims to propose a method for using Lean concepts and tools in administrative areas, making use of Business Process Management techniques. In addition, this paper presents an application of the proposed method at the São Leopoldo Syndicate of Metallurgical, Mechanical, Electrical and Eletronic Manufacturers - SINDIMETAL. A Design Science approach is used to the method’s proposal, which is based on Lean and Business Process Management concepts. The method is explained and its steps are tested with a real-world application. Finally, theoretical implications are discussed based on the experience with the proposed method, and further research is suggested for the development of Lean as an alternative for administrative operations improvement.A necessidade de eliminar desperdícios em áreas administrativas amplifica-se à medida que aumenta a competitividade nos setores, pressionando assim a redução de custos e despesas fixas. Neste contexto, além de mostrarem-se relevantes para as operações diretas, os conceitos e ferramentas Lean também ganham importância no escritório e em áreas de apoio. Apesar disto, os métodos disponíveis para a utilização do Lean em áreas administrativas carecem de integração com técnicas consolidadas pela literatura em Gerenciamento de Processos de Negócio. Frente a necessidade das organizações em eliminar desperdícios, e às lacunas identificadas na literatura existente sobre Lean Office, o presente artigo apresenta a proposição de um método para a implantação do Lean em áreas administrativas, incorporando o uso de técnicas de Gerenciamento de Processos. Além disto, este trabalho apresenta a aplicação do método no Sindicato das Indústrias Metalúrgica, Mecânica e de Material Elétrico e Eletrônico de São Leopoldo - SINDIMETAL. Para este objetivo, o trabalho revisa os conceitos Lean e de Gerenciamento de Processos de Negócio, utilizando como método de pesquisa a Design Science Research. Por fim são discutidas implicações a partir destas proposições bem como perspectivas para o desenvolvimento do Lean como alternativa para melhoria em operações administrativas.Associação Brasileira de Engenharia de Produção2016-09-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfaudio/mpeghttps://www.producaoonline.org.br/rpo/article/view/230810.14488/1676-1901.v16i3.2308Revista Produção Online; Vol. 16 No. 3 (2016); 1007-1032Revista Produção Online; v. 16 n. 3 (2016); 1007-10321676-1901reponame:Revista Produção Onlineinstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROporhttps://www.producaoonline.org.br/rpo/article/view/2308/1439https://www.producaoonline.org.br/rpo/article/view/2308/1453Copyright (c) 2016 Revista Produção Onlineinfo:eu-repo/semantics/openAccessGirardi Tegner, MateusNascimento de Lima, PedroVeit, Douglas RafaelCorcini Neto, Secundino Luis Henrique2016-09-17T00:44:13Zoai:ojs.emnuvens.com.br:article/2308Revistahttp://producaoonline.org.br/rpoPUBhttps://www.producaoonline.org.br/rpo/oai||producaoonline@gmail.com1676-19011676-1901opendoar:2016-09-17T00:44:13Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Lean office and BPM: method proposition and application for reducing waste on administrative areas Lean office e BPM: proposição e aplicação de método para a redução de desperdícios em áreas administrativas |
title |
Lean office and BPM: method proposition and application for reducing waste on administrative areas |
spellingShingle |
Lean office and BPM: method proposition and application for reducing waste on administrative areas Girardi Tegner, Mateus Lean office. Business process management. Lean office implementation. Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office. |
title_short |
Lean office and BPM: method proposition and application for reducing waste on administrative areas |
title_full |
Lean office and BPM: method proposition and application for reducing waste on administrative areas |
title_fullStr |
Lean office and BPM: method proposition and application for reducing waste on administrative areas |
title_full_unstemmed |
Lean office and BPM: method proposition and application for reducing waste on administrative areas |
title_sort |
Lean office and BPM: method proposition and application for reducing waste on administrative areas |
author |
Girardi Tegner, Mateus |
author_facet |
Girardi Tegner, Mateus Nascimento de Lima, Pedro Veit, Douglas Rafael Corcini Neto, Secundino Luis Henrique |
author_role |
author |
author2 |
Nascimento de Lima, Pedro Veit, Douglas Rafael Corcini Neto, Secundino Luis Henrique |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Girardi Tegner, Mateus Nascimento de Lima, Pedro Veit, Douglas Rafael Corcini Neto, Secundino Luis Henrique |
dc.subject.por.fl_str_mv |
Lean office. Business process management. Lean office implementation. Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office. |
topic |
Lean office. Business process management. Lean office implementation. Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office. |
description |
The need to reduce waste in administrative areas is amplified by the increasing competitiveness in all sectors, inducing the need to minimize costs and fixed expenses. Given such cost reduction imperative, Lean concepts are in demand not only at the manufacturing shop-floor, but also at the office. Nevertheless, the available methods to use Lean in administrative areas are not integrated with the already consolidated techniques tailored by the Business Process Management literature. Considering this context, this article aims to propose a method for using Lean concepts and tools in administrative areas, making use of Business Process Management techniques. In addition, this paper presents an application of the proposed method at the São Leopoldo Syndicate of Metallurgical, Mechanical, Electrical and Eletronic Manufacturers - SINDIMETAL. A Design Science approach is used to the method’s proposal, which is based on Lean and Business Process Management concepts. The method is explained and its steps are tested with a real-world application. Finally, theoretical implications are discussed based on the experience with the proposed method, and further research is suggested for the development of Lean as an alternative for administrative operations improvement. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-09-15 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.producaoonline.org.br/rpo/article/view/2308 10.14488/1676-1901.v16i3.2308 |
url |
https://www.producaoonline.org.br/rpo/article/view/2308 |
identifier_str_mv |
10.14488/1676-1901.v16i3.2308 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.producaoonline.org.br/rpo/article/view/2308/1439 https://www.producaoonline.org.br/rpo/article/view/2308/1453 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Revista Produção Online info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Revista Produção Online |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf audio/mpeg |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
dc.source.none.fl_str_mv |
Revista Produção Online; Vol. 16 No. 3 (2016); 1007-1032 Revista Produção Online; v. 16 n. 3 (2016); 1007-1032 1676-1901 reponame:Revista Produção Online instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Revista Produção Online |
collection |
Revista Produção Online |
repository.name.fl_str_mv |
Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
||producaoonline@gmail.com |
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1761536949978398720 |