Lean office and BPM: method proposition and application for reducing waste on administrative areas

Detalhes bibliográficos
Autor(a) principal: Girardi Tegner, Mateus
Data de Publicação: 2016
Outros Autores: Nascimento de Lima, Pedro, Veit, Douglas Rafael, Corcini Neto, Secundino Luis Henrique
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Produção Online
Texto Completo: https://www.producaoonline.org.br/rpo/article/view/2308
Resumo: The need to reduce waste in administrative areas is amplified by the increasing competitiveness in all sectors, inducing the need to minimize costs and fixed expenses. Given such cost reduction imperative, Lean concepts are in demand not only at the manufacturing shop-floor, but also at the office. Nevertheless, the available methods to use Lean in administrative areas are not integrated with the already consolidated techniques tailored by the Business Process Management literature. Considering this context, this article aims to propose a method for using Lean concepts and tools in administrative areas, making use of Business Process Management techniques. In addition, this paper presents an application of the proposed method at the São Leopoldo Syndicate of Metallurgical, Mechanical, Electrical and Eletronic Manufacturers - SINDIMETAL. A Design Science approach is used to the method’s proposal, which is based on Lean and Business Process Management concepts. The method is explained and its steps are tested with a real-world application. Finally, theoretical implications are discussed based on the experience with the proposed method, and further research is suggested for the development of Lean as an alternative for administrative operations improvement.
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spelling Lean office and BPM: method proposition and application for reducing waste on administrative areasLean office e BPM: proposição e aplicação de método para a redução de desperdícios em áreas administrativasLean office. Business process management. Lean office implementation.Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office.The need to reduce waste in administrative areas is amplified by the increasing competitiveness in all sectors, inducing the need to minimize costs and fixed expenses. Given such cost reduction imperative, Lean concepts are in demand not only at the manufacturing shop-floor, but also at the office. Nevertheless, the available methods to use Lean in administrative areas are not integrated with the already consolidated techniques tailored by the Business Process Management literature. Considering this context, this article aims to propose a method for using Lean concepts and tools in administrative areas, making use of Business Process Management techniques. In addition, this paper presents an application of the proposed method at the São Leopoldo Syndicate of Metallurgical, Mechanical, Electrical and Eletronic Manufacturers - SINDIMETAL. A Design Science approach is used to the method’s proposal, which is based on Lean and Business Process Management concepts. The method is explained and its steps are tested with a real-world application. Finally, theoretical implications are discussed based on the experience with the proposed method, and further research is suggested for the development of Lean as an alternative for administrative operations improvement.A necessidade de eliminar desperdícios em áreas administrativas amplifica-se à medida que aumenta a competitividade nos setores, pressionando assim a redução de custos e despesas fixas. Neste contexto, além de mostrarem-se relevantes para as operações diretas, os conceitos e ferramentas Lean também ganham importância no escritório e em áreas de apoio. Apesar disto, os métodos disponíveis para a utilização do Lean em áreas administrativas carecem de integração com técnicas consolidadas pela literatura em Gerenciamento de Processos de Negócio. Frente a necessidade das organizações em eliminar desperdícios, e às lacunas identificadas na literatura existente sobre Lean Office, o presente artigo apresenta a proposição de um método para a implantação do Lean em áreas administrativas, incorporando o uso de técnicas de Gerenciamento de Processos. Além disto, este trabalho apresenta a aplicação do método no Sindicato das Indústrias Metalúrgica, Mecânica e de Material Elétrico e Eletrônico de São Leopoldo - SINDIMETAL. Para este objetivo, o trabalho revisa os conceitos Lean e de Gerenciamento de Processos de Negócio, utilizando como método de pesquisa a Design Science Research. Por fim são discutidas implicações a partir destas proposições bem como perspectivas para o desenvolvimento do Lean como alternativa para melhoria em operações administrativas.Associação Brasileira de Engenharia de Produção2016-09-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfaudio/mpeghttps://www.producaoonline.org.br/rpo/article/view/230810.14488/1676-1901.v16i3.2308Revista Produção Online; Vol. 16 No. 3 (2016); 1007-1032Revista Produção Online; v. 16 n. 3 (2016); 1007-10321676-1901reponame:Revista Produção Onlineinstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROporhttps://www.producaoonline.org.br/rpo/article/view/2308/1439https://www.producaoonline.org.br/rpo/article/view/2308/1453Copyright (c) 2016 Revista Produção Onlineinfo:eu-repo/semantics/openAccessGirardi Tegner, MateusNascimento de Lima, PedroVeit, Douglas RafaelCorcini Neto, Secundino Luis Henrique2016-09-17T00:44:13Zoai:ojs.emnuvens.com.br:article/2308Revistahttp://producaoonline.org.br/rpoPUBhttps://www.producaoonline.org.br/rpo/oai||producaoonline@gmail.com1676-19011676-1901opendoar:2016-09-17T00:44:13Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)false
dc.title.none.fl_str_mv Lean office and BPM: method proposition and application for reducing waste on administrative areas
Lean office e BPM: proposição e aplicação de método para a redução de desperdícios em áreas administrativas
title Lean office and BPM: method proposition and application for reducing waste on administrative areas
spellingShingle Lean office and BPM: method proposition and application for reducing waste on administrative areas
Girardi Tegner, Mateus
Lean office. Business process management. Lean office implementation.
Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office.
title_short Lean office and BPM: method proposition and application for reducing waste on administrative areas
title_full Lean office and BPM: method proposition and application for reducing waste on administrative areas
title_fullStr Lean office and BPM: method proposition and application for reducing waste on administrative areas
title_full_unstemmed Lean office and BPM: method proposition and application for reducing waste on administrative areas
title_sort Lean office and BPM: method proposition and application for reducing waste on administrative areas
author Girardi Tegner, Mateus
author_facet Girardi Tegner, Mateus
Nascimento de Lima, Pedro
Veit, Douglas Rafael
Corcini Neto, Secundino Luis Henrique
author_role author
author2 Nascimento de Lima, Pedro
Veit, Douglas Rafael
Corcini Neto, Secundino Luis Henrique
author2_role author
author
author
dc.contributor.author.fl_str_mv Girardi Tegner, Mateus
Nascimento de Lima, Pedro
Veit, Douglas Rafael
Corcini Neto, Secundino Luis Henrique
dc.subject.por.fl_str_mv Lean office. Business process management. Lean office implementation.
Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office.
topic Lean office. Business process management. Lean office implementation.
Lean office. Lean. Gerenciamento de processos. Processos. Implementação do lean office.
description The need to reduce waste in administrative areas is amplified by the increasing competitiveness in all sectors, inducing the need to minimize costs and fixed expenses. Given such cost reduction imperative, Lean concepts are in demand not only at the manufacturing shop-floor, but also at the office. Nevertheless, the available methods to use Lean in administrative areas are not integrated with the already consolidated techniques tailored by the Business Process Management literature. Considering this context, this article aims to propose a method for using Lean concepts and tools in administrative areas, making use of Business Process Management techniques. In addition, this paper presents an application of the proposed method at the São Leopoldo Syndicate of Metallurgical, Mechanical, Electrical and Eletronic Manufacturers - SINDIMETAL. A Design Science approach is used to the method’s proposal, which is based on Lean and Business Process Management concepts. The method is explained and its steps are tested with a real-world application. Finally, theoretical implications are discussed based on the experience with the proposed method, and further research is suggested for the development of Lean as an alternative for administrative operations improvement.
publishDate 2016
dc.date.none.fl_str_mv 2016-09-15
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dc.identifier.uri.fl_str_mv https://www.producaoonline.org.br/rpo/article/view/2308
10.14488/1676-1901.v16i3.2308
url https://www.producaoonline.org.br/rpo/article/view/2308
identifier_str_mv 10.14488/1676-1901.v16i3.2308
dc.language.iso.fl_str_mv por
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dc.relation.none.fl_str_mv https://www.producaoonline.org.br/rpo/article/view/2308/1439
https://www.producaoonline.org.br/rpo/article/view/2308/1453
dc.rights.driver.fl_str_mv Copyright (c) 2016 Revista Produção Online
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Revista Produção Online
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
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dc.publisher.none.fl_str_mv Associação Brasileira de Engenharia de Produção
publisher.none.fl_str_mv Associação Brasileira de Engenharia de Produção
dc.source.none.fl_str_mv Revista Produção Online; Vol. 16 No. 3 (2016); 1007-1032
Revista Produção Online; v. 16 n. 3 (2016); 1007-1032
1676-1901
reponame:Revista Produção Online
instname:Associação Brasileira de Engenharia de Produção (ABEPRO)
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instname_str Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron_str ABEPRO
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reponame_str Revista Produção Online
collection Revista Produção Online
repository.name.fl_str_mv Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)
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