User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil
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Publication Date: | 2018 |
Other Authors: | , , , |
Format: | Article |
Language: | por |
Source: | Revista Científica do CRO-RJ (Online) |
Download full: | https://cro-rj.org.br/revcientifica/index.php/revista/article/view/18 |
Summary: | AIM: To verify the factors influencing user’s satisfaction regarding the health services offered in the Primary Health Care of Paraíba and its macro-regional health care units based on data from the 2nd PMAQ-AB External Evaluation Cycle. METHODS: A cross-sectional study was carried out based on secondary data, and logistic regression models were developed with user’s satisfaction (obtained by cluster analysis) as dependent variable. Explanatory variables selected included: user’s gender; access to health services; receptivity to spontaneous demand; scheduling appointment at health units; comprehensive health care; bonding, accountability and coordination of care; home visit; mechanisms of user participation and interaction. RESULTS: It was verified that macro-regional units 1 and 4 presented higher percentage of users who were not satisfied with their mechanism of participation in the unit, through suggestions / complaints and physical examinations during consultations. The regression model demonstrated the factors that negatively influence satisfaction, some of them: the unit's operating hours do not meet users' needs (OR = 0.60), the user cannot make a complaint or suggestion at the health unit (OR = 0.68), the user could not schedule appointment for the same day (OR = 0.83), professionals never ask about the user’s relatives (OR = 0.81) and the Community Health Worker does not make home visits (OR = 0.78). CONCLUSION: There are weaknesses, such as the relationship between user and health professional, the coordination of care and participation / social control in the unit. |
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User satisfaction on the health care provided by the primary health care program in a state in northeastern BrazilUser satisfaction on the health care provided by the primary health care program in a state in northeastern BrazilAIM: To verify the factors influencing user’s satisfaction regarding the health services offered in the Primary Health Care of Paraíba and its macro-regional health care units based on data from the 2nd PMAQ-AB External Evaluation Cycle. METHODS: A cross-sectional study was carried out based on secondary data, and logistic regression models were developed with user’s satisfaction (obtained by cluster analysis) as dependent variable. Explanatory variables selected included: user’s gender; access to health services; receptivity to spontaneous demand; scheduling appointment at health units; comprehensive health care; bonding, accountability and coordination of care; home visit; mechanisms of user participation and interaction. RESULTS: It was verified that macro-regional units 1 and 4 presented higher percentage of users who were not satisfied with their mechanism of participation in the unit, through suggestions / complaints and physical examinations during consultations. The regression model demonstrated the factors that negatively influence satisfaction, some of them: the unit's operating hours do not meet users' needs (OR = 0.60), the user cannot make a complaint or suggestion at the health unit (OR = 0.68), the user could not schedule appointment for the same day (OR = 0.83), professionals never ask about the user’s relatives (OR = 0.81) and the Community Health Worker does not make home visits (OR = 0.78). CONCLUSION: There are weaknesses, such as the relationship between user and health professional, the coordination of care and participation / social control in the unit.Rio de Janeiro Dental Journal2018-05-03info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://cro-rj.org.br/revcientifica/index.php/revista/article/view/18Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal); Vol. 3 No. 1: January-April 2018; 59-68Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal); v. 3 n. 1: January-April 2018; 59-682595-47331518-5249reponame:Revista Científica do CRO-RJ (Online)instname:Conselho Regional de Odontologia do Rio de Janeiro (CRO-RJ)instacron:CROporhttps://cro-rj.org.br/revcientifica/index.php/revista/article/view/18/16Copyright (c) 2018 Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal)info:eu-repo/semantics/openAccessLimão, Nayara PereiraProtasio, Ane Polline LacerdaGomes, Luciano BezerraMachado, Liliane dos SantosValença, Ana Maria Gondim2018-05-04T14:59:40Zoai:ojs3.cro-rj.org.br:article/18Revistahttps://cro-rj.org.br/revcientifica/index.php/revistahttps://cro-rj.org.br/revcientifica/index.php/revista/oairevista.cientifica@cro-rj.org.br || rorefa@terra.com.br2595-47331518-5249opendoar:2018-05-04T14:59:40Revista Científica do CRO-RJ (Online) - Conselho Regional de Odontologia do Rio de Janeiro (CRO-RJ)false |
dc.title.none.fl_str_mv |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
title |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
spellingShingle |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil Limão, Nayara Pereira |
title_short |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
title_full |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
title_fullStr |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
title_full_unstemmed |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
title_sort |
User satisfaction on the health care provided by the primary health care program in a state in northeastern Brazil |
author |
Limão, Nayara Pereira |
author_facet |
Limão, Nayara Pereira Protasio, Ane Polline Lacerda Gomes, Luciano Bezerra Machado, Liliane dos Santos Valença, Ana Maria Gondim |
author_role |
author |
author2 |
Protasio, Ane Polline Lacerda Gomes, Luciano Bezerra Machado, Liliane dos Santos Valença, Ana Maria Gondim |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Limão, Nayara Pereira Protasio, Ane Polline Lacerda Gomes, Luciano Bezerra Machado, Liliane dos Santos Valença, Ana Maria Gondim |
description |
AIM: To verify the factors influencing user’s satisfaction regarding the health services offered in the Primary Health Care of Paraíba and its macro-regional health care units based on data from the 2nd PMAQ-AB External Evaluation Cycle. METHODS: A cross-sectional study was carried out based on secondary data, and logistic regression models were developed with user’s satisfaction (obtained by cluster analysis) as dependent variable. Explanatory variables selected included: user’s gender; access to health services; receptivity to spontaneous demand; scheduling appointment at health units; comprehensive health care; bonding, accountability and coordination of care; home visit; mechanisms of user participation and interaction. RESULTS: It was verified that macro-regional units 1 and 4 presented higher percentage of users who were not satisfied with their mechanism of participation in the unit, through suggestions / complaints and physical examinations during consultations. The regression model demonstrated the factors that negatively influence satisfaction, some of them: the unit's operating hours do not meet users' needs (OR = 0.60), the user cannot make a complaint or suggestion at the health unit (OR = 0.68), the user could not schedule appointment for the same day (OR = 0.83), professionals never ask about the user’s relatives (OR = 0.81) and the Community Health Worker does not make home visits (OR = 0.78). CONCLUSION: There are weaknesses, such as the relationship between user and health professional, the coordination of care and participation / social control in the unit. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-05-03 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://cro-rj.org.br/revcientifica/index.php/revista/article/view/18 |
url |
https://cro-rj.org.br/revcientifica/index.php/revista/article/view/18 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://cro-rj.org.br/revcientifica/index.php/revista/article/view/18/16 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2018 Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal) info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2018 Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal) |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Rio de Janeiro Dental Journal |
publisher.none.fl_str_mv |
Rio de Janeiro Dental Journal |
dc.source.none.fl_str_mv |
Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal); Vol. 3 No. 1: January-April 2018; 59-68 Revista Científica do CRO-RJ (Rio de Janeiro Dental Journal); v. 3 n. 1: January-April 2018; 59-68 2595-4733 1518-5249 reponame:Revista Científica do CRO-RJ (Online) instname:Conselho Regional de Odontologia do Rio de Janeiro (CRO-RJ) instacron:CRO |
instname_str |
Conselho Regional de Odontologia do Rio de Janeiro (CRO-RJ) |
instacron_str |
CRO |
institution |
CRO |
reponame_str |
Revista Científica do CRO-RJ (Online) |
collection |
Revista Científica do CRO-RJ (Online) |
repository.name.fl_str_mv |
Revista Científica do CRO-RJ (Online) - Conselho Regional de Odontologia do Rio de Janeiro (CRO-RJ) |
repository.mail.fl_str_mv |
revista.cientifica@cro-rj.org.br || rorefa@terra.com.br |
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1797042305640693760 |