USER SATISFACTION ASSESSMENT IN PRIMARY HEALTH CARE

• Autor(a) principal: da Silva, Marculina
• Data de Publicação: 2023
• Outros Autores: Freire De Vasconcelos, Patrícia, Chaves Costa, Edmara
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Enfermagem Atual In Derme
• Texto Completo: https://revistaenfermagematual.com/index.php/revista/article/view/1486
• topic: Satisfação do paciente; Avaliação em saúde; Atenção primária a saúde; Patient satisfaction; Health assessment; Primary health care; Satisfacción del paciente; Valoración de la Salud; Atención primaria a la salud

Objective: to assess the satisfaction of users of primary health care in a municipality in the Brazilian countryside. Method: a cross-sectional study with a quantitative approach carried out with users from two Family Health teams of a Basic Health Unit. Data were obtained through the application of the European Task Force on Patient Evaluation of General Practice Care (EUROPEP) questionnaire, containing questions regarding three Indicators, among them, Key Indicators; Indicators of Specific Areas of Satisfaction; Indicators User Data. After collection, the data were organized in an Excel spreadsheet for Windows and descriptively analyzed using the Epi Info software. Results: of the 225 responding users, 82.74% were women, with a mean age of 41.6 years, and predominantly incomplete high school 30.53%. The analysis of user satisfaction in relation to primary health care showed that the “Approach to emotional issues related to the health problem” and the question of the professionals’ home visit obtained unsatisfactory responses with 52.65% and 80.97 %, respectively. Indicators of Specific Areas of Satisfaction were generally positively assessed. Conclusion: it was concluded that the results of the assessment of the quality of care provided to the population in the unit linked to the FHS were diagnosed as positive, although some aspects were assessed as unsatisfactory, users mostly expressed satisfaction with the service, considering the interfaces analyzed in the research. Therefore, it should be noted that despite the positive satisfaction, it is important to improve the general service offered to the population.