O papel do capital social e das instituições no processo de construção da confiança interorganizacional
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Repositório do Centro Universitário Braz Cubas |
Texto Completo: | https://repositorio.cruzeirodosul.edu.br/handle/123456789/2795 |
Resumo: | This study aimed to analyze and understand the role of social capital and institutions in the process of building interorganizational trust. In the present study, we adopted the concept of trust based on Bachmann and Inkpen (2011) institutions. Trust, this perspective is understood as a form of personal or collective action that is constitutively immersed in the institutional environment in which a relationship is laid, based on favorable assumptions about trust in future behaviors . The aim is to prove that trust is not only psychologically, but also in the social sphere, especially in institutions, which are evidenced by norms, beliefs, values which are socially legitimated. Our aim is to understand the social construction of trust in interorganizational relationships based on understanding of institutions and social capital, in three stages: the period before the building of trust (T-1) , during which the relationship confidence is being built (T ) and period in which the trust exists and new interactions are built (T+1). This research is characterized as qualitative and included the use of interviews. The sample consisted of 28 companies, owners, managers, directors and/or responsible for the furniture sector organizations in the towns of Linhares in Esprito Santo state and Arapongas in Paraná. For preparation and data analysis, we used the software NVivo 10, and then the techniques of narrative and content analysis. From the results, we found that social capital operates in all stages of the process, either as antecedent for relations, and sometimes as a facilitator for building and maintaining trust among companies. When trust between the parties is consolidated, the social capital of the organization loses strength on the history of the relationship. In this phase, the history of the relationship and trust in the actor are larger than the expectation based institutions. |
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O papel do capital social e das instituições no processo de construção da confiança interorganizacionalConfiança interorganizacionalCapital socialInstituiçõesCNPQ::CIENCIAS BIOLOGICAS::BIOLOGIA GERALThis study aimed to analyze and understand the role of social capital and institutions in the process of building interorganizational trust. In the present study, we adopted the concept of trust based on Bachmann and Inkpen (2011) institutions. Trust, this perspective is understood as a form of personal or collective action that is constitutively immersed in the institutional environment in which a relationship is laid, based on favorable assumptions about trust in future behaviors . The aim is to prove that trust is not only psychologically, but also in the social sphere, especially in institutions, which are evidenced by norms, beliefs, values which are socially legitimated. Our aim is to understand the social construction of trust in interorganizational relationships based on understanding of institutions and social capital, in three stages: the period before the building of trust (T-1) , during which the relationship confidence is being built (T ) and period in which the trust exists and new interactions are built (T+1). This research is characterized as qualitative and included the use of interviews. The sample consisted of 28 companies, owners, managers, directors and/or responsible for the furniture sector organizations in the towns of Linhares in Esprito Santo state and Arapongas in Paraná. For preparation and data analysis, we used the software NVivo 10, and then the techniques of narrative and content analysis. From the results, we found that social capital operates in all stages of the process, either as antecedent for relations, and sometimes as a facilitator for building and maintaining trust among companies. When trust between the parties is consolidated, the social capital of the organization loses strength on the history of the relationship. In this phase, the history of the relationship and trust in the actor are larger than the expectation based institutions.O presente trabalho teve como principal objetivo analisar e compreender o papel desempenhado pelo capital social e pelas instituições no processo de construção da confiança interorganizacional. No presente estudo, adotamos o conceito de confiança baseada em instituições de Bachmann e Inkpen (2011). Confiança, dessa perspectiva, é entendida como uma forma de ação individual ou coletiva que está constitutivamente imersa no ambiente institucional no qual um relacionamento está posto, com base em premissas favoráveis sobre a confiança nos futuros comportamentos. O que se pretende demonstrar é que confiança não se encontra apenas no plano psicológico, mas também no plano social, especialmente nas instituições, que se evidenciam por meio de normas, crenças, valores, que são legitimadas socialmente. Nosso intuito é o de compreender a construção da confiança nas relações interorganizacionais tendo como base a compreensão das instituições e do capital social, em três momentos: período anterior ao da construção das relações de confiança (T-1), período em que a relação de confiança está sendo construída (T) e período em que a confiança existe e novas interações são construídas (T+1). A presente pesquisa caracteriza-se como qualitativa e incluiu a utilização de entrevistas. A amostra foi composta por 28 empresas, tendo sido entrevistados sócios proprietários, gerentes, dirigentes e/ou responsáveis pelas organizações do setor moveleiro das cidades de Linhares do Estado do Espírito Santo e de Arapongas no Estado do Paraná. Para preparação e análise dos dados, utilizamos o software NVivo 10, e, posteriormente, as técnicas de análise da narrativa e de conteúdo. A partir dos resultados, identificamos que o capital social opera em todas as etapas do processo, ora como antecedente das relações, e ora como facilitador da construção e manutenção da relação de confiança entre as empresas. Quando a confiança entre as partes está consolidada, o capital social da organização perde força diante do histórico do relacionamento. Nessa fase, o histórico da relação e a confiança no ator são maiores do que a confiança baseada nas instituições.Universidade PositivoBrasilPós-GraduaçãoPrograma de Pós-Graduação em AdministraçãoUPRossoni, Lucianohttp://lattes.cnpq.br/3158341266410026Mello, Cristiane Marques de2021-09-21T20:46:45Z20142021-09-21T20:46:45Z2014info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisapplication/pdfhttps://repositorio.cruzeirodosul.edu.br/handle/123456789/2795porinfo:eu-repo/semantics/openAccessreponame:Repositório do Centro Universitário Braz Cubasinstname:Centro Universitário Braz Cubas (CUB)instacron:CUB2021-10-19T13:01:12Zoai:repositorio.cruzeirodosul.edu.br:123456789/2795Repositório InstitucionalPUBhttps://repositorio.brazcubas.edu.br/oai/requestbibli@brazcubas.edu.bropendoar:2021-10-19T13:01:12Repositório do Centro Universitário Braz Cubas - Centro Universitário Braz Cubas (CUB)false |
dc.title.none.fl_str_mv |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
title |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
spellingShingle |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional Mello, Cristiane Marques de Confiança interorganizacional Capital social Instituições CNPQ::CIENCIAS BIOLOGICAS::BIOLOGIA GERAL |
title_short |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
title_full |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
title_fullStr |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
title_full_unstemmed |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
title_sort |
O papel do capital social e das instituições no processo de construção da confiança interorganizacional |
author |
Mello, Cristiane Marques de |
author_facet |
Mello, Cristiane Marques de |
author_role |
author |
dc.contributor.none.fl_str_mv |
Rossoni, Luciano http://lattes.cnpq.br/3158341266410026 |
dc.contributor.author.fl_str_mv |
Mello, Cristiane Marques de |
dc.subject.por.fl_str_mv |
Confiança interorganizacional Capital social Instituições CNPQ::CIENCIAS BIOLOGICAS::BIOLOGIA GERAL |
topic |
Confiança interorganizacional Capital social Instituições CNPQ::CIENCIAS BIOLOGICAS::BIOLOGIA GERAL |
description |
This study aimed to analyze and understand the role of social capital and institutions in the process of building interorganizational trust. In the present study, we adopted the concept of trust based on Bachmann and Inkpen (2011) institutions. Trust, this perspective is understood as a form of personal or collective action that is constitutively immersed in the institutional environment in which a relationship is laid, based on favorable assumptions about trust in future behaviors . The aim is to prove that trust is not only psychologically, but also in the social sphere, especially in institutions, which are evidenced by norms, beliefs, values which are socially legitimated. Our aim is to understand the social construction of trust in interorganizational relationships based on understanding of institutions and social capital, in three stages: the period before the building of trust (T-1) , during which the relationship confidence is being built (T ) and period in which the trust exists and new interactions are built (T+1). This research is characterized as qualitative and included the use of interviews. The sample consisted of 28 companies, owners, managers, directors and/or responsible for the furniture sector organizations in the towns of Linhares in Esprito Santo state and Arapongas in Paraná. For preparation and data analysis, we used the software NVivo 10, and then the techniques of narrative and content analysis. From the results, we found that social capital operates in all stages of the process, either as antecedent for relations, and sometimes as a facilitator for building and maintaining trust among companies. When trust between the parties is consolidated, the social capital of the organization loses strength on the history of the relationship. In this phase, the history of the relationship and trust in the actor are larger than the expectation based institutions. |
publishDate |
2014 |
dc.date.none.fl_str_mv |
2014 2014 2021-09-21T20:46:45Z 2021-09-21T20:46:45Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/doctoralThesis |
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doctoralThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://repositorio.cruzeirodosul.edu.br/handle/123456789/2795 |
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https://repositorio.cruzeirodosul.edu.br/handle/123456789/2795 |
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por |
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por |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Positivo Brasil Pós-Graduação Programa de Pós-Graduação em Administração UP |
publisher.none.fl_str_mv |
Universidade Positivo Brasil Pós-Graduação Programa de Pós-Graduação em Administração UP |
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reponame:Repositório do Centro Universitário Braz Cubas instname:Centro Universitário Braz Cubas (CUB) instacron:CUB |
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bibli@brazcubas.edu.br |
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