Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations
Autor(a) principal: | |
---|---|
Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Journal of Aerospace Technology and Management (Online) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S2175-91462010000300361 |
Resumo: | Abstract: Communication skills have been considered a strategic asset for any kind of organization. However, technical-oriented enterprises usually emphasize the virtues of a cluster of technical competences and technological resources availability. So, this paper aimed to discuss communication skills development beyond technical communication in a high technology and technical-based operation, such as ground and flight operations. To do so, this article describes some tragic-ending cases in commercial aviation in which the poor quality of interpersonal communication was identified as the one of the most influential causes of the aircraft, or at least that was seen as a compelling force for creating the perfect backdrop for a disaster involving civilian aircrafts. Methodological procedures were basically addressed to a qualitative approach, supported by a documental research considering some of the most documented cases of aircraft accidents reported by the Aviation System Safety Report, issued by Federal Aviation Administration (FAA), USA, as well as reports of accidents provided by The National Transportation Safety Board (NTSB), USA, and by the Center for Aircraft Research and Prevention (Cenipa), Brasil. |
id |
DCTA-1_da5b10ad378ad22e72ac92f6a96cde08 |
---|---|
oai_identifier_str |
oai:scielo:S2175-91462010000300361 |
network_acronym_str |
DCTA-1 |
network_name_str |
Journal of Aerospace Technology and Management (Online) |
repository_id_str |
|
spelling |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situationsAirplane operationsCommunication skillsFlight safetyManaging risksAbstract: Communication skills have been considered a strategic asset for any kind of organization. However, technical-oriented enterprises usually emphasize the virtues of a cluster of technical competences and technological resources availability. So, this paper aimed to discuss communication skills development beyond technical communication in a high technology and technical-based operation, such as ground and flight operations. To do so, this article describes some tragic-ending cases in commercial aviation in which the poor quality of interpersonal communication was identified as the one of the most influential causes of the aircraft, or at least that was seen as a compelling force for creating the perfect backdrop for a disaster involving civilian aircrafts. Methodological procedures were basically addressed to a qualitative approach, supported by a documental research considering some of the most documented cases of aircraft accidents reported by the Aviation System Safety Report, issued by Federal Aviation Administration (FAA), USA, as well as reports of accidents provided by The National Transportation Safety Board (NTSB), USA, and by the Center for Aircraft Research and Prevention (Cenipa), Brasil.Departamento de Ciência e Tecnologia Aeroespacial2010-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S2175-91462010000300361Journal of Aerospace Technology and Management v.2 n.3 2010reponame:Journal of Aerospace Technology and Management (Online)instname:Departamento de Ciência e Tecnologia Aeroespacial (DCTA)instacron:DCTA10.5028/jatm.2010.02038110info:eu-repo/semantics/openAccessVieira,Ana MariaSantos,Isabel Cristina doseng2017-05-22T00:00:00Zoai:scielo:S2175-91462010000300361Revistahttp://www.jatm.com.br/ONGhttps://old.scielo.br/oai/scielo-oai.php||secretary@jatm.com.br2175-91461984-9648opendoar:2017-05-22T00:00Journal of Aerospace Technology and Management (Online) - Departamento de Ciência e Tecnologia Aeroespacial (DCTA)false |
dc.title.none.fl_str_mv |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
title |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
spellingShingle |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations Vieira,Ana Maria Airplane operations Communication skills Flight safety Managing risks |
title_short |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
title_full |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
title_fullStr |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
title_full_unstemmed |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
title_sort |
Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations |
author |
Vieira,Ana Maria |
author_facet |
Vieira,Ana Maria Santos,Isabel Cristina dos |
author_role |
author |
author2 |
Santos,Isabel Cristina dos |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Vieira,Ana Maria Santos,Isabel Cristina dos |
dc.subject.por.fl_str_mv |
Airplane operations Communication skills Flight safety Managing risks |
topic |
Airplane operations Communication skills Flight safety Managing risks |
description |
Abstract: Communication skills have been considered a strategic asset for any kind of organization. However, technical-oriented enterprises usually emphasize the virtues of a cluster of technical competences and technological resources availability. So, this paper aimed to discuss communication skills development beyond technical communication in a high technology and technical-based operation, such as ground and flight operations. To do so, this article describes some tragic-ending cases in commercial aviation in which the poor quality of interpersonal communication was identified as the one of the most influential causes of the aircraft, or at least that was seen as a compelling force for creating the perfect backdrop for a disaster involving civilian aircrafts. Methodological procedures were basically addressed to a qualitative approach, supported by a documental research considering some of the most documented cases of aircraft accidents reported by the Aviation System Safety Report, issued by Federal Aviation Administration (FAA), USA, as well as reports of accidents provided by The National Transportation Safety Board (NTSB), USA, and by the Center for Aircraft Research and Prevention (Cenipa), Brasil. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010-12-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S2175-91462010000300361 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S2175-91462010000300361 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.5028/jatm.2010.02038110 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Departamento de Ciência e Tecnologia Aeroespacial |
publisher.none.fl_str_mv |
Departamento de Ciência e Tecnologia Aeroespacial |
dc.source.none.fl_str_mv |
Journal of Aerospace Technology and Management v.2 n.3 2010 reponame:Journal of Aerospace Technology and Management (Online) instname:Departamento de Ciência e Tecnologia Aeroespacial (DCTA) instacron:DCTA |
instname_str |
Departamento de Ciência e Tecnologia Aeroespacial (DCTA) |
instacron_str |
DCTA |
institution |
DCTA |
reponame_str |
Journal of Aerospace Technology and Management (Online) |
collection |
Journal of Aerospace Technology and Management (Online) |
repository.name.fl_str_mv |
Journal of Aerospace Technology and Management (Online) - Departamento de Ciência e Tecnologia Aeroespacial (DCTA) |
repository.mail.fl_str_mv |
||secretary@jatm.com.br |
_version_ |
1754732530436669440 |