The importance of the information system in the company's adminstrative processes
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista FATEC Zona Sul |
Texto Completo: | https://www.revistarefas.com.br/RevFATECZS/article/view/200 |
Resumo: | This study intends to understand the perceptions of supervisors, employees and trainees about the importance of the information system for practical application in the administrative processes of a company, it also aims to solve specific problems, such as the failures that occur in the administrative routine affecting directly in the processes, and the lack of immediate support to solve the presented problem, it also aims to verify the important factors of the information system. The work was carried out through a single case study in a financial sector company, which offers auto financing services, where 15 interviews of qualitative and exploratory nature were carried out, and the data collection was obtained through questionnaires intended for stakeholders. It was observed that the main results were the recognition of the existing faults between the system and support, being evident the lack of agility in the resolution of the problems, and the need for improvement in this aspect. In view of the above, the most relevant implications were the indications of creating a new tool to improve communication between the areas of information technology and administration. |
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Revista FATEC Zona Sul |
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The importance of the information system in the company's adminstrative processesThis study intends to understand the perceptions of supervisors, employees and trainees about the importance of the information system for practical application in the administrative processes of a company, it also aims to solve specific problems, such as the failures that occur in the administrative routine affecting directly in the processes, and the lack of immediate support to solve the presented problem, it also aims to verify the important factors of the information system. The work was carried out through a single case study in a financial sector company, which offers auto financing services, where 15 interviews of qualitative and exploratory nature were carried out, and the data collection was obtained through questionnaires intended for stakeholders. It was observed that the main results were the recognition of the existing faults between the system and support, being evident the lack of agility in the resolution of the problems, and the need for improvement in this aspect. In view of the above, the most relevant implications were the indications of creating a new tool to improve communication between the areas of information technology and administration.Faculdade de Tecnologia da Zona Sul2018-08-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistarefas.com.br/RevFATECZS/article/view/20010.26853/Refas_ISSN-2359-182X_v04n04_07Refas - Revista Fatec Zona Sul; v. 4 n. 4 (2018); 1-122359-182X10.26853/Refas_ISSN-2359-182X_v04n04_00reponame:Revista FATEC Zona Sulinstname:Faculdade de Tecnologia da Zona Sul (FATEC Zona Sul)instacron:FATECporhttps://www.revistarefas.com.br/RevFATECZS/article/view/200/168Copyright (c) 2018 Refas - Revista Fatec Zona Sulinfo:eu-repo/semantics/openAccessSantos, Patricia da CostaEstender, Antonio Carlos2020-09-15T13:58:07Zoai:ojs.pkp.sfu.ca:article/200Revistahttp://www.revistarefas.com.br/index.php/RevFATECZS/indexPRIhttps://www.revistarefas.com.br/RevFATECZS/oairevistarefas@gmail.com2359-182x2359-182xopendoar:2020-09-15T13:58:07Revista FATEC Zona Sul - Faculdade de Tecnologia da Zona Sul (FATEC Zona Sul)false |
dc.title.none.fl_str_mv |
The importance of the information system in the company's adminstrative processes |
title |
The importance of the information system in the company's adminstrative processes |
spellingShingle |
The importance of the information system in the company's adminstrative processes Santos, Patricia da Costa |
title_short |
The importance of the information system in the company's adminstrative processes |
title_full |
The importance of the information system in the company's adminstrative processes |
title_fullStr |
The importance of the information system in the company's adminstrative processes |
title_full_unstemmed |
The importance of the information system in the company's adminstrative processes |
title_sort |
The importance of the information system in the company's adminstrative processes |
author |
Santos, Patricia da Costa |
author_facet |
Santos, Patricia da Costa Estender, Antonio Carlos |
author_role |
author |
author2 |
Estender, Antonio Carlos |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Santos, Patricia da Costa Estender, Antonio Carlos |
description |
This study intends to understand the perceptions of supervisors, employees and trainees about the importance of the information system for practical application in the administrative processes of a company, it also aims to solve specific problems, such as the failures that occur in the administrative routine affecting directly in the processes, and the lack of immediate support to solve the presented problem, it also aims to verify the important factors of the information system. The work was carried out through a single case study in a financial sector company, which offers auto financing services, where 15 interviews of qualitative and exploratory nature were carried out, and the data collection was obtained through questionnaires intended for stakeholders. It was observed that the main results were the recognition of the existing faults between the system and support, being evident the lack of agility in the resolution of the problems, and the need for improvement in this aspect. In view of the above, the most relevant implications were the indications of creating a new tool to improve communication between the areas of information technology and administration. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-08-08 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revistarefas.com.br/RevFATECZS/article/view/200 10.26853/Refas_ISSN-2359-182X_v04n04_07 |
url |
https://www.revistarefas.com.br/RevFATECZS/article/view/200 |
identifier_str_mv |
10.26853/Refas_ISSN-2359-182X_v04n04_07 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.revistarefas.com.br/RevFATECZS/article/view/200/168 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2018 Refas - Revista Fatec Zona Sul info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2018 Refas - Revista Fatec Zona Sul |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Faculdade de Tecnologia da Zona Sul |
publisher.none.fl_str_mv |
Faculdade de Tecnologia da Zona Sul |
dc.source.none.fl_str_mv |
Refas - Revista Fatec Zona Sul; v. 4 n. 4 (2018); 1-12 2359-182X 10.26853/Refas_ISSN-2359-182X_v04n04_00 reponame:Revista FATEC Zona Sul instname:Faculdade de Tecnologia da Zona Sul (FATEC Zona Sul) instacron:FATEC |
instname_str |
Faculdade de Tecnologia da Zona Sul (FATEC Zona Sul) |
instacron_str |
FATEC |
institution |
FATEC |
reponame_str |
Revista FATEC Zona Sul |
collection |
Revista FATEC Zona Sul |
repository.name.fl_str_mv |
Revista FATEC Zona Sul - Faculdade de Tecnologia da Zona Sul (FATEC Zona Sul) |
repository.mail.fl_str_mv |
revistarefas@gmail.com |
_version_ |
1797052949409562624 |