Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university

• Autor(a) principal: Barbalho, Sanderson César Macêdo
• Data de Publicação: 2017
• Outros Autores: Nitzsche, Maria Cristina Mozaner, Dantas, Ananda Silveira
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Produção Online
• Texto Completo: https://www.producaoonline.org.br/rpo/article/view/2314
• topic: Process improvement. Lean Manufacturing. Student mobility program.; Melhoria de processos. Produção Enxuta. Programa de mobilidade estudantil.

This paper presents the study and proposition of improvements in administrative processes of a student mobility program in a Federal Institution of Higher Education. This investigation is an action research for mapping the processes through process flow charts and identifying points for improvement based on Lean manufacturing concepts. The methodological procedures used were analysis of documents related to the Program and analysis of historical documents and actions developed in the sector responsible for it. The research carried out the design and description of the macro process. Analysis of the waste is made of the current process and are proposed improvement actions based on future state maps. It proposed to eliminate activities that generated waste and that did not add value. Such proposals have been validated with the managers of the program and some initiatives have been implemented. Improvements up to 74% in the information flow and 44% in the processing times were achieved.