The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors
Autor(a) principal: | |
---|---|
Data de Publicação: | 2023 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Revista Brasileira de Gestão de Negócios (Online) |
Texto Completo: | https://rbgn.fecap.br/RBGN/article/view/4216 |
Resumo: | Purpose – To study in Portugal (a) whether satisfaction with the performance appraisal (PA) differs depending on the sector where the workers perform their functions (private versus public), and (b) whether the relationship between workers’ perception of usefulness and accuracy of the performance appraisal process (PAP) and satisfaction with the outcome of their last PA is mediated by their satisfaction with the PAP. Theoretical framework – The PA has come to occupy a prominent place in organizations, because only it can be used to measure the skills of their workers and the way they contribute to achieving organizational success both qualitatively and quantitatively. Design/methodology/approach – Eight hundred and sixty-six professionals from the public and private sectors participated in this study. Data were collected using two multi-item questionnaires and two single-item scales. Findings – The results revealed that private sector employees showed higher levels of satisfaction with their PAs than those from the public sector. Furthermore, the results indicated that the usefulness and accuracy of the PAP had a significant and positive relationship with employees’ satisfaction with their last PA, and this relationship was partially mediated by satisfaction with the PAP, both in the public and private sectors. Practical & social implications of research – Regardless of the activity sector, it is fundamental that the PAP is useful and accurate; otherwise it is discredited, which prevents it from fulfilling its purpose and contributes to increasing the levels of worker dissatisfaction. Originality/value – This study clarified the differences that may emerge regarding satisfaction with PAs between the Portuguese public and private sectors. In addition, this is the first national or international study to analyse the aforementioned constructs in an integrated manner. Keywords – performance appraisal process, satisfaction with performance appraisal, accuracy, usefulness, comparative study. |
id |
FECAP-3_3fb9ed7779e81e3eb6a0f5c6c51d964a |
---|---|
oai_identifier_str |
oai:ojs.emnuvens.com.br:article/4216 |
network_acronym_str |
FECAP-3 |
network_name_str |
Revista Brasileira de Gestão de Negócios (Online) |
repository_id_str |
|
spelling |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectorsO Papel da Satisfação com o Processo de Avaliação de Desempenho: Um Estudo Comparativo entre os Setores Público e PrivadoPerformance appraisal processsatisfaction with performance appraisalaccuracyusefulnesscomparative studyProcesso de avaliação de desempenhosatisfação com avaliação de desempenhoprecisãoutilidadeestudo comparativoPurpose – To study in Portugal (a) whether satisfaction with the performance appraisal (PA) differs depending on the sector where the workers perform their functions (private versus public), and (b) whether the relationship between workers’ perception of usefulness and accuracy of the performance appraisal process (PAP) and satisfaction with the outcome of their last PA is mediated by their satisfaction with the PAP. Theoretical framework – The PA has come to occupy a prominent place in organizations, because only it can be used to measure the skills of their workers and the way they contribute to achieving organizational success both qualitatively and quantitatively. Design/methodology/approach – Eight hundred and sixty-six professionals from the public and private sectors participated in this study. Data were collected using two multi-item questionnaires and two single-item scales. Findings – The results revealed that private sector employees showed higher levels of satisfaction with their PAs than those from the public sector. Furthermore, the results indicated that the usefulness and accuracy of the PAP had a significant and positive relationship with employees’ satisfaction with their last PA, and this relationship was partially mediated by satisfaction with the PAP, both in the public and private sectors. Practical & social implications of research – Regardless of the activity sector, it is fundamental that the PAP is useful and accurate; otherwise it is discredited, which prevents it from fulfilling its purpose and contributes to increasing the levels of worker dissatisfaction. Originality/value – This study clarified the differences that may emerge regarding satisfaction with PAs between the Portuguese public and private sectors. In addition, this is the first national or international study to analyse the aforementioned constructs in an integrated manner. Keywords – performance appraisal process, satisfaction with performance appraisal, accuracy, usefulness, comparative study.Objetivo - Estudar em Portugal (a) se a satisfação com a avaliação de desempenho (AD) difere conforme o setor onde os trabalhadores desempenham as suas funções (privado versus público), e (b) se a relação entre a percepção dos trabalhadores da utilidade e precisão do processo de avaliação de desempenho (PAD) e a satisfação com o resultado da sua última AD é mediada pela sua satisfação com o PAD. Referencial teórico - A AD tem vindo a ocupar um lugar de destaque nas organizações, porque só através da mesma é possível medir as competências dos seus trabalhadores e a forma como contribuem para alcançar o sucesso organizacional, tanto qualitativa como quantitativamente. Metodologia - Oitocentos e sessenta e seis profissionais dos setores público e privado participaram neste estudo. Os dados foram recolhidos utilizando dois questionários multi-itens e duas escalas de um item. Resultados - Os resultados revelaram que os funcionários do setor privado mostraram níveis de satisfação com as suas AD mais elevados do que os do setor público. Além disso, os resultados indicaram que a utilidade e precisão do PAD tinha uma relação significativa e positiva com a satisfação dos funcionários com a sua última AD, e esta relação foi parcialmente mediada pela satisfação com o PAD, tanto no setor público como no privado. Implicações práticas e sociais da pesquisa - Independentemente do setor de atividade, é fundamental que o PAD seja útil e preciso; caso contrário, é desacreditado, o que o impede de cumprir o seu objetivo e contribui para aumentar os níveis de insatisfação dos trabalhadores. Contribuições - Este estudo clarificou as diferenças que podem surgir em relação à satisfação com as AD entre os setores público e privado portugueses. Além disso, este é o primeiro estudo nacional ou internacional a analisar as referidas construções de uma forma integrada. Palavras-chave - processo de avaliação do desempenho, satisfação com a avaliação de desempenho, precisão, utilidade, estudo comparativo.FECAP2023-04-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por paresapplication/pdfhttps://rbgn.fecap.br/RBGN/article/view/421610.7819/rbgn.v25i1.4216Review of Business Management; Vol. 25 No. 1 (2023)RBGN Revista Brasileira de Gestão de Negócios; Vol. 25 Núm. 1 (2023)RBGN - Revista Brasileira de Gestão de Negócios; v. 25 n. 1 (2023)1983-08071806-4892reponame:Revista Brasileira de Gestão de Negócios (Online)instname:Fundação Escola de Comércio Álvares Penteado (FECAP)instacron:FECAPenghttps://rbgn.fecap.br/RBGN/article/view/4216/1907Copyright (c) 2023 Review of Business Managementinfo:eu-repo/semantics/openAccessRodrigues, Rosa IsabelGomes, CatarinaJunça-Silva, Ana2023-12-12T19:39:18Zoai:ojs.emnuvens.com.br:article/4216Revistahttp://rbgn.fecap.br/RBGN/indexhttps://rbgn.fecap.br/RBGN/oai||jmauricio@fecap.br1983-08071806-4892opendoar:2023-12-12T19:39:18Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP)false |
dc.title.none.fl_str_mv |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors O Papel da Satisfação com o Processo de Avaliação de Desempenho: Um Estudo Comparativo entre os Setores Público e Privado |
title |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors |
spellingShingle |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors Rodrigues, Rosa Isabel Performance appraisal process satisfaction with performance appraisal accuracy usefulness comparative study Processo de avaliação de desempenho satisfação com avaliação de desempenho precisão utilidade estudo comparativo |
title_short |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors |
title_full |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors |
title_fullStr |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors |
title_full_unstemmed |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors |
title_sort |
The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors |
author |
Rodrigues, Rosa Isabel |
author_facet |
Rodrigues, Rosa Isabel Gomes, Catarina Junça-Silva, Ana |
author_role |
author |
author2 |
Gomes, Catarina Junça-Silva, Ana |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Rodrigues, Rosa Isabel Gomes, Catarina Junça-Silva, Ana |
dc.subject.por.fl_str_mv |
Performance appraisal process satisfaction with performance appraisal accuracy usefulness comparative study Processo de avaliação de desempenho satisfação com avaliação de desempenho precisão utilidade estudo comparativo |
topic |
Performance appraisal process satisfaction with performance appraisal accuracy usefulness comparative study Processo de avaliação de desempenho satisfação com avaliação de desempenho precisão utilidade estudo comparativo |
description |
Purpose – To study in Portugal (a) whether satisfaction with the performance appraisal (PA) differs depending on the sector where the workers perform their functions (private versus public), and (b) whether the relationship between workers’ perception of usefulness and accuracy of the performance appraisal process (PAP) and satisfaction with the outcome of their last PA is mediated by their satisfaction with the PAP. Theoretical framework – The PA has come to occupy a prominent place in organizations, because only it can be used to measure the skills of their workers and the way they contribute to achieving organizational success both qualitatively and quantitatively. Design/methodology/approach – Eight hundred and sixty-six professionals from the public and private sectors participated in this study. Data were collected using two multi-item questionnaires and two single-item scales. Findings – The results revealed that private sector employees showed higher levels of satisfaction with their PAs than those from the public sector. Furthermore, the results indicated that the usefulness and accuracy of the PAP had a significant and positive relationship with employees’ satisfaction with their last PA, and this relationship was partially mediated by satisfaction with the PAP, both in the public and private sectors. Practical & social implications of research – Regardless of the activity sector, it is fundamental that the PAP is useful and accurate; otherwise it is discredited, which prevents it from fulfilling its purpose and contributes to increasing the levels of worker dissatisfaction. Originality/value – This study clarified the differences that may emerge regarding satisfaction with PAs between the Portuguese public and private sectors. In addition, this is the first national or international study to analyse the aforementioned constructs in an integrated manner. Keywords – performance appraisal process, satisfaction with performance appraisal, accuracy, usefulness, comparative study. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-04-10 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado por pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rbgn.fecap.br/RBGN/article/view/4216 10.7819/rbgn.v25i1.4216 |
url |
https://rbgn.fecap.br/RBGN/article/view/4216 |
identifier_str_mv |
10.7819/rbgn.v25i1.4216 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://rbgn.fecap.br/RBGN/article/view/4216/1907 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Review of Business Management info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Review of Business Management |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
FECAP |
publisher.none.fl_str_mv |
FECAP |
dc.source.none.fl_str_mv |
Review of Business Management; Vol. 25 No. 1 (2023) RBGN Revista Brasileira de Gestão de Negócios; Vol. 25 Núm. 1 (2023) RBGN - Revista Brasileira de Gestão de Negócios; v. 25 n. 1 (2023) 1983-0807 1806-4892 reponame:Revista Brasileira de Gestão de Negócios (Online) instname:Fundação Escola de Comércio Álvares Penteado (FECAP) instacron:FECAP |
instname_str |
Fundação Escola de Comércio Álvares Penteado (FECAP) |
instacron_str |
FECAP |
institution |
FECAP |
reponame_str |
Revista Brasileira de Gestão de Negócios (Online) |
collection |
Revista Brasileira de Gestão de Negócios (Online) |
repository.name.fl_str_mv |
Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP) |
repository.mail.fl_str_mv |
||jmauricio@fecap.br |
_version_ |
1798942371008741376 |