Stakeholder Management Capability and Performance in Brazilian Cooperatives

• Autor(a) principal: Pavão, Yeda Maria Pereira
• Data de Publicação: 2015
• Outros Autores: Rossetto, Carlos Ricardo
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Revista Brasileira de Gestão de Negócios (Online)
• Texto Completo: https://rbgn.fecap.br/RBGN/article/view/2125
• topic: Stakeholder management capability; Performance; Cooperatives.; Stakeholder; Stakeholder management capability; Performance; Cooperatives.; stakeholder; Stakeholder management capability; Performance; Cooperatives.; Stakeholder

Objective – The aim of this paper is to relate Stakeholder ManagementCapability (SMC) to economic-financial and social-environmentalperformance.Design/methodology/approach – Data collection occurred in 26states and the Federal District of Brazil. There was validation of 171questionnaires answered at the strategic and tactical levels in the contextof cooperatives in 13 sectors of Brazil’s economy. Structural equationmodeling was used as an application to verify the data with the use ofexploratory and confirmatory factor analysis.Findings – The results made it possible to verify the relationshipbetween SMC and the social and environmental performance. Thecoefficient found for the relationship between SMC and economicfinancialperformance also had a positive effect.Practical implications – The research results provide evidencethat SMC is directly related to the economic-financial and socialenvironmentalperformance of cooperative organizations. SMC mayalso contribute to the analytical process of organizations from thestatistical dimension and an applied empirical structure.Originality/value – The model reached support in both relationshipswith significant values, demonstrating that the dimensions and scalesused to measure it were satisfactory, validating the proposed model.This finding demonstrates that these organizations have the skills tomeet the requirements of and manage stakeholders, even if one personplays different roles, i.e. the cooperative member, which is basically theowner, supplier, consumer and customer.