Attributes of Transport Service in Retail-Industry Relationship

Detalhes bibliográficos
Autor(a) principal: Martins, Ricardo Silveira
Data de Publicação: 2011
Outros Autores: Xavier, Wescley Silva
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Brasileira de Gestão de Negócios (Online)
DOI: 10.7819/rbgn.v13i39.816
Texto Completo: https://rbgn.fecap.br/RBGN/article/view/816
Resumo: In distribution segment, logistics activities are more easily perceived as value generating. Among them, the transportation  it is highlighted. This study evaluated the shippers’ transportation management in retail service. The motivation of the study is the evidence from the literature that there are differences in management of transport, in terms of attributes of service, according to the client, as well as the format of the demand for transport services and to meet their segments of the supply chains.  In the universe of 400 manufacturing companies located in the state of Minas Gerais, 101 were selected as they had a retail account for more than 60% of their sales, which was analyzed as to the desired constructs and attributed evaluation. In general, industrial shippers seem to minimize the importance of logistics in the retail service, giving the transport merely operational functions and not strategic ones. They fail to aggregate the value of logistics to their products and services. The results forwarded to specific management issues relevant such as the relationship between orders fulfillment and problems of internal processes, structure of distribution channels, logistics networks and decisions about to internalizing/outsourcing logistics services.Key words:  Service level. Transportation management. Industry-retail relationship.
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spelling Attributes of Transport Service in Retail-Industry RelationshipAtributos del Servicio de Transporte en la Relación Industria-Ventas al por MenorAtributos do Serviço de Transporte no Relacionamento Indústria-VarejoService level. Transportation management. Industry-retail relationship.Grado de servicio. Gestión del transporte. Relación industria-venta al por menor.Nível de serviço. Gestão do transporte. Relacionamento indústria-varejo.In distribution segment, logistics activities are more easily perceived as value generating. Among them, the transportation  it is highlighted. This study evaluated the shippers’ transportation management in retail service. The motivation of the study is the evidence from the literature that there are differences in management of transport, in terms of attributes of service, according to the client, as well as the format of the demand for transport services and to meet their segments of the supply chains.  In the universe of 400 manufacturing companies located in the state of Minas Gerais, 101 were selected as they had a retail account for more than 60% of their sales, which was analyzed as to the desired constructs and attributed evaluation. In general, industrial shippers seem to minimize the importance of logistics in the retail service, giving the transport merely operational functions and not strategic ones. They fail to aggregate the value of logistics to their products and services. The results forwarded to specific management issues relevant such as the relationship between orders fulfillment and problems of internal processes, structure of distribution channels, logistics networks and decisions about to internalizing/outsourcing logistics services.Key words:  Service level. Transportation management. Industry-retail relationship.En el segmento de la distribución, las actividades logísticas se perciben más fácilmente como generadoras de valor. Entre ellas, el transporte tiene gran significado. Así, este estudio tuvo por objetivo analizar la gestión del transporte en las empresas industriales que trabajan con ventas al por menor. La motivación de los estudios se debe a que, en la literatura hay evidencias de que, la forma de gestionar el transporte en términos de atributos del servicio es diferente según el cliente; como también en lo referente al formato de la demanda de servicios de transporte y sus especificidades para atender segmentos de la cadena de suministro. Entre 400 empresas industriales instaladas en el estado de Minas Gerais, se seleccionaron 101, cuyas ventas al por menor correspondían a más del 60% de las ventas, se realizaron análisis de los constructos deseados y evaluación de atributo. En general, los embarcadores industriales parecen minimizar la importancia de la logística en los servicios al por menor y atribuyen al transporte funciones meramente operacionales, o sea, no estratégicas. Por lo tanto, dejan de agregar el valor de la logística a sus productos y servicios. Los resultados condujeron a determinadas cuestiones relevantes de gestión como, la relación entre la atención de los pedidos y problemas de procesos internos en las empresas, la formación de canales de distribución, las redes logísticas y la decisión de subcontratar servicios de logística.Palabras clave: Grado de servicio. Gestión del transporte. Relación industria-venta al por menor. No segmento da distribuição, as atividades logísticas são mais facilmente percebidas como geradoras de valor. Dentre elas, o transporte tem grande evidência. Assim, o objetivo do presente estudo foi analisar a gestão do transporte pelas empresas industriais para o atendimento ao varejo. A motivação dos estudos está nas evidências da literatura de que há diferenças na forma de gestão do transporte, em termos de atributos do serviço, conforme o cliente, bem como quanto ao formato da demanda por serviços de transporte e suas especificidades para atendimento a segmentos das cadeias de suprimentos. No universo de 400 empresas industriais instaladas no estado de Minas Gerais, foram selecionadas 101 que tinham o varejo como responsáveis por mais de 60% de suas vendas, as quais foram feitas análises quanto aos construtos desejados e avaliação de atributo. Em linhas gerais, os embarcadores industriais parecem minimizar a importância da logística para o atendimento ao varejo, atribuindo ao transporte funções meramente operacionais, isto é, não estratégicas.  Ou seja, deixam de agregar o valor da logística aos seus produtos e serviços. Os resultados remeteram às determinadas questões gerenciais relevantes, tais como a relação entre atendimento de pedidos e problemas de processos internos às empresas, formação dos canais de distribuição, redes logísticas e decisão quanto a internalizar/terceirizar serviços da logística.Palavras-chave: Nível de serviço. Gestão do transporte. Relacionamento indústria-varejo. FECAP2011-07-07info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por paresapplication/pdfhttps://rbgn.fecap.br/RBGN/article/view/81610.7819/rbgn.v13i39.816Review of Business Management; Vol. 13 No. 39 (2011); 193-204RBGN Revista Brasileira de Gestão de Negócios; Vol. 13 Núm. 39 (2011); 193-204RBGN - Revista Brasileira de Gestão de Negócios; v. 13 n. 39 (2011); 193-2041983-08071806-4892reponame:Revista Brasileira de Gestão de Negócios (Online)instname:Fundação Escola de Comércio Álvares Penteado (FECAP)instacron:FECAPporhttps://rbgn.fecap.br/RBGN/article/view/816/746Copyright (c) 2014 Review of Business Managementinfo:eu-repo/semantics/openAccessMartins, Ricardo SilveiraXavier, Wescley Silva2021-07-21T16:38:08Zoai:ojs.emnuvens.com.br:article/816Revistahttp://rbgn.fecap.br/RBGN/indexhttps://rbgn.fecap.br/RBGN/oai||jmauricio@fecap.br1983-08071806-4892opendoar:2024-03-06T13:03:28.736977Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP)true
dc.title.none.fl_str_mv Attributes of Transport Service in Retail-Industry Relationship
Atributos del Servicio de Transporte en la Relación Industria-Ventas al por Menor
Atributos do Serviço de Transporte no Relacionamento Indústria-Varejo
title Attributes of Transport Service in Retail-Industry Relationship
spellingShingle Attributes of Transport Service in Retail-Industry Relationship
Attributes of Transport Service in Retail-Industry Relationship
Martins, Ricardo Silveira
Service level. Transportation management. Industry-retail relationship.
Grado de servicio. Gestión del transporte. Relación industria-venta al por menor.
Nível de serviço. Gestão do transporte. Relacionamento indústria-varejo.
Martins, Ricardo Silveira
Service level. Transportation management. Industry-retail relationship.
Grado de servicio. Gestión del transporte. Relación industria-venta al por menor.
Nível de serviço. Gestão do transporte. Relacionamento indústria-varejo.
title_short Attributes of Transport Service in Retail-Industry Relationship
title_full Attributes of Transport Service in Retail-Industry Relationship
title_fullStr Attributes of Transport Service in Retail-Industry Relationship
Attributes of Transport Service in Retail-Industry Relationship
title_full_unstemmed Attributes of Transport Service in Retail-Industry Relationship
Attributes of Transport Service in Retail-Industry Relationship
title_sort Attributes of Transport Service in Retail-Industry Relationship
author Martins, Ricardo Silveira
author_facet Martins, Ricardo Silveira
Martins, Ricardo Silveira
Xavier, Wescley Silva
Xavier, Wescley Silva
author_role author
author2 Xavier, Wescley Silva
author2_role author
dc.contributor.author.fl_str_mv Martins, Ricardo Silveira
Xavier, Wescley Silva
dc.subject.por.fl_str_mv Service level. Transportation management. Industry-retail relationship.
Grado de servicio. Gestión del transporte. Relación industria-venta al por menor.
Nível de serviço. Gestão do transporte. Relacionamento indústria-varejo.
topic Service level. Transportation management. Industry-retail relationship.
Grado de servicio. Gestión del transporte. Relación industria-venta al por menor.
Nível de serviço. Gestão do transporte. Relacionamento indústria-varejo.
description In distribution segment, logistics activities are more easily perceived as value generating. Among them, the transportation  it is highlighted. This study evaluated the shippers’ transportation management in retail service. The motivation of the study is the evidence from the literature that there are differences in management of transport, in terms of attributes of service, according to the client, as well as the format of the demand for transport services and to meet their segments of the supply chains.  In the universe of 400 manufacturing companies located in the state of Minas Gerais, 101 were selected as they had a retail account for more than 60% of their sales, which was analyzed as to the desired constructs and attributed evaluation. In general, industrial shippers seem to minimize the importance of logistics in the retail service, giving the transport merely operational functions and not strategic ones. They fail to aggregate the value of logistics to their products and services. The results forwarded to specific management issues relevant such as the relationship between orders fulfillment and problems of internal processes, structure of distribution channels, logistics networks and decisions about to internalizing/outsourcing logistics services.Key words:  Service level. Transportation management. Industry-retail relationship.
publishDate 2011
dc.date.none.fl_str_mv 2011-07-07
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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dc.identifier.uri.fl_str_mv https://rbgn.fecap.br/RBGN/article/view/816
10.7819/rbgn.v13i39.816
url https://rbgn.fecap.br/RBGN/article/view/816
identifier_str_mv 10.7819/rbgn.v13i39.816
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rbgn.fecap.br/RBGN/article/view/816/746
dc.rights.driver.fl_str_mv Copyright (c) 2014 Review of Business Management
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rights_invalid_str_mv Copyright (c) 2014 Review of Business Management
eu_rights_str_mv openAccess
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dc.publisher.none.fl_str_mv FECAP
publisher.none.fl_str_mv FECAP
dc.source.none.fl_str_mv Review of Business Management; Vol. 13 No. 39 (2011); 193-204
RBGN Revista Brasileira de Gestão de Negócios; Vol. 13 Núm. 39 (2011); 193-204
RBGN - Revista Brasileira de Gestão de Negócios; v. 13 n. 39 (2011); 193-204
1983-0807
1806-4892
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reponame_str Revista Brasileira de Gestão de Negócios (Online)
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repository.name.fl_str_mv Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP)
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dc.identifier.doi.none.fl_str_mv 10.7819/rbgn.v13i39.816

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