From the DCT to the ECT - the redemption at the turn of the 70s

Detalhes bibliográficos
Autor(a) principal: Vergara, Sylvia Constant
Data de Publicação: 1995
Outros Autores: Cavalcanti, Celso de Oliveira Belto
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Administração Pública
Texto Completo: https://periodicos.fgv.br/rap/article/view/8293
Resumo: The Empresa Brasileira de Correios e Telégrafos (ECl) the postal service covering the whole of the Brazilian territory, enjoys the highest credibility in the eyes ofthe Brazilian public and is one of the best enterprises in perfomance. Historically, in Brazil, the public sector has been considered unproductive, but contrarywise the ECT is outstanding as a symbol of productivity, quality and success, and this circumstance has generated curiosity as to the way such success was made possible. We started from the premise that success is not a product; then, it would be apposite to investigate its beginnings. Also, it was admitted that the good results manifested themselves in the 70's, when the old Departmento de Correios e Telégrafos (DCl) was transformed  into the successful ECT. That was considered the turning point in the life of the organization and from there the article was delimited.
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spelling From the DCT to the ECT - the redemption at the turn of the 70sDCI a ECI - el rescate de la vuelta de los 70Do DCT à ECT - o resgate da virada na década de 70successservicesstaff trainingpostal systemcentralization.éxitoservicioscapacitación del personalsistema postalcentralización.sucessoserviçostreinamento de pessoalsistema postalcentralização.The Empresa Brasileira de Correios e Telégrafos (ECl) the postal service covering the whole of the Brazilian territory, enjoys the highest credibility in the eyes ofthe Brazilian public and is one of the best enterprises in perfomance. Historically, in Brazil, the public sector has been considered unproductive, but contrarywise the ECT is outstanding as a symbol of productivity, quality and success, and this circumstance has generated curiosity as to the way such success was made possible. We started from the premise that success is not a product; then, it would be apposite to investigate its beginnings. Also, it was admitted that the good results manifested themselves in the 70's, when the old Departmento de Correios e Telégrafos (DCl) was transformed  into the successful ECT. That was considered the turning point in the life of the organization and from there the article was delimited.A ECT como símbolo de produtividade, qualidade e sucesso. Análise do momento da virada: transformação do velho DCT na bem-sucedida ECT.Fundação Getulio Vargas (FGV EBAPE)1995-04-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/rap/article/view/8293Brazilian Journal of Public Administration; Vol. 29 No. 1 (1995); 88 a 100Revista de Administração Pública; Vol. 29 Núm. 1 (1995); 88 a 100Revista de Administração Pública; v. 29 n. 1 (1995); 88 a 1001982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/rap/article/view/8293/7068Vergara, Sylvia ConstantCavalcanti, Celso de Oliveira Beltoinfo:eu-repo/semantics/openAccess2013-04-24T20:34:43Zoai:ojs.periodicos.fgv.br:article/8293Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2013-04-24T20:34:43Revista de Administração Pública - Fundação Getulio Vargas (FGV)false
dc.title.none.fl_str_mv From the DCT to the ECT - the redemption at the turn of the 70s
DCI a ECI - el rescate de la vuelta de los 70
Do DCT à ECT - o resgate da virada na década de 70
title From the DCT to the ECT - the redemption at the turn of the 70s
spellingShingle From the DCT to the ECT - the redemption at the turn of the 70s
Vergara, Sylvia Constant
success
services
staff training
postal system
centralization.
éxito
servicios
capacitación del personal
sistema postal
centralización.
sucesso
serviços
treinamento de pessoal
sistema postal
centralização.
title_short From the DCT to the ECT - the redemption at the turn of the 70s
title_full From the DCT to the ECT - the redemption at the turn of the 70s
title_fullStr From the DCT to the ECT - the redemption at the turn of the 70s
title_full_unstemmed From the DCT to the ECT - the redemption at the turn of the 70s
title_sort From the DCT to the ECT - the redemption at the turn of the 70s
author Vergara, Sylvia Constant
author_facet Vergara, Sylvia Constant
Cavalcanti, Celso de Oliveira Belto
author_role author
author2 Cavalcanti, Celso de Oliveira Belto
author2_role author
dc.contributor.author.fl_str_mv Vergara, Sylvia Constant
Cavalcanti, Celso de Oliveira Belto
dc.subject.por.fl_str_mv success
services
staff training
postal system
centralization.
éxito
servicios
capacitación del personal
sistema postal
centralización.
sucesso
serviços
treinamento de pessoal
sistema postal
centralização.
topic success
services
staff training
postal system
centralization.
éxito
servicios
capacitación del personal
sistema postal
centralización.
sucesso
serviços
treinamento de pessoal
sistema postal
centralização.
description The Empresa Brasileira de Correios e Telégrafos (ECl) the postal service covering the whole of the Brazilian territory, enjoys the highest credibility in the eyes ofthe Brazilian public and is one of the best enterprises in perfomance. Historically, in Brazil, the public sector has been considered unproductive, but contrarywise the ECT is outstanding as a symbol of productivity, quality and success, and this circumstance has generated curiosity as to the way such success was made possible. We started from the premise that success is not a product; then, it would be apposite to investigate its beginnings. Also, it was admitted that the good results manifested themselves in the 70's, when the old Departmento de Correios e Telégrafos (DCl) was transformed  into the successful ECT. That was considered the turning point in the life of the organization and from there the article was delimited.
publishDate 1995
dc.date.none.fl_str_mv 1995-04-24
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/rap/article/view/8293
url https://periodicos.fgv.br/rap/article/view/8293
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.fgv.br/rap/article/view/8293/7068
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Fundação Getulio Vargas (FGV EBAPE)
publisher.none.fl_str_mv Fundação Getulio Vargas (FGV EBAPE)
dc.source.none.fl_str_mv Brazilian Journal of Public Administration; Vol. 29 No. 1 (1995); 88 a 100
Revista de Administração Pública; Vol. 29 Núm. 1 (1995); 88 a 100
Revista de Administração Pública; v. 29 n. 1 (1995); 88 a 100
1982-3134
0034-7612
reponame:Revista de Administração Pública
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Revista de Administração Pública
collection Revista de Administração Pública
repository.name.fl_str_mv Revista de Administração Pública - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv ||rap@fgv.br
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