From the DCT to the ECT - the redemption at the turn of the 70s
Autor(a) principal: | |
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Data de Publicação: | 1995 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista de Administração Pública |
Texto Completo: | https://periodicos.fgv.br/rap/article/view/8293 |
Resumo: | The Empresa Brasileira de Correios e Telégrafos (ECl) the postal service covering the whole of the Brazilian territory, enjoys the highest credibility in the eyes ofthe Brazilian public and is one of the best enterprises in perfomance. Historically, in Brazil, the public sector has been considered unproductive, but contrarywise the ECT is outstanding as a symbol of productivity, quality and success, and this circumstance has generated curiosity as to the way such success was made possible. We started from the premise that success is not a product; then, it would be apposite to investigate its beginnings. Also, it was admitted that the good results manifested themselves in the 70's, when the old Departmento de Correios e Telégrafos (DCl) was transformed into the successful ECT. That was considered the turning point in the life of the organization and from there the article was delimited. |
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From the DCT to the ECT - the redemption at the turn of the 70sDCI a ECI - el rescate de la vuelta de los 70Do DCT à ECT - o resgate da virada na década de 70successservicesstaff trainingpostal systemcentralization.éxitoservicioscapacitación del personalsistema postalcentralización.sucessoserviçostreinamento de pessoalsistema postalcentralização.The Empresa Brasileira de Correios e Telégrafos (ECl) the postal service covering the whole of the Brazilian territory, enjoys the highest credibility in the eyes ofthe Brazilian public and is one of the best enterprises in perfomance. Historically, in Brazil, the public sector has been considered unproductive, but contrarywise the ECT is outstanding as a symbol of productivity, quality and success, and this circumstance has generated curiosity as to the way such success was made possible. We started from the premise that success is not a product; then, it would be apposite to investigate its beginnings. Also, it was admitted that the good results manifested themselves in the 70's, when the old Departmento de Correios e Telégrafos (DCl) was transformed into the successful ECT. That was considered the turning point in the life of the organization and from there the article was delimited.A ECT como símbolo de produtividade, qualidade e sucesso. Análise do momento da virada: transformação do velho DCT na bem-sucedida ECT.Fundação Getulio Vargas (FGV EBAPE)1995-04-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/rap/article/view/8293Brazilian Journal of Public Administration; Vol. 29 No. 1 (1995); 88 a 100Revista de Administração Pública; Vol. 29 Núm. 1 (1995); 88 a 100Revista de Administração Pública; v. 29 n. 1 (1995); 88 a 1001982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/rap/article/view/8293/7068Vergara, Sylvia ConstantCavalcanti, Celso de Oliveira Beltoinfo:eu-repo/semantics/openAccess2013-04-24T20:34:43Zoai:ojs.periodicos.fgv.br:article/8293Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2013-04-24T20:34:43Revista de Administração Pública - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
From the DCT to the ECT - the redemption at the turn of the 70s DCI a ECI - el rescate de la vuelta de los 70 Do DCT à ECT - o resgate da virada na década de 70 |
title |
From the DCT to the ECT - the redemption at the turn of the 70s |
spellingShingle |
From the DCT to the ECT - the redemption at the turn of the 70s Vergara, Sylvia Constant success services staff training postal system centralization. éxito servicios capacitación del personal sistema postal centralización. sucesso serviços treinamento de pessoal sistema postal centralização. |
title_short |
From the DCT to the ECT - the redemption at the turn of the 70s |
title_full |
From the DCT to the ECT - the redemption at the turn of the 70s |
title_fullStr |
From the DCT to the ECT - the redemption at the turn of the 70s |
title_full_unstemmed |
From the DCT to the ECT - the redemption at the turn of the 70s |
title_sort |
From the DCT to the ECT - the redemption at the turn of the 70s |
author |
Vergara, Sylvia Constant |
author_facet |
Vergara, Sylvia Constant Cavalcanti, Celso de Oliveira Belto |
author_role |
author |
author2 |
Cavalcanti, Celso de Oliveira Belto |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Vergara, Sylvia Constant Cavalcanti, Celso de Oliveira Belto |
dc.subject.por.fl_str_mv |
success services staff training postal system centralization. éxito servicios capacitación del personal sistema postal centralización. sucesso serviços treinamento de pessoal sistema postal centralização. |
topic |
success services staff training postal system centralization. éxito servicios capacitación del personal sistema postal centralización. sucesso serviços treinamento de pessoal sistema postal centralização. |
description |
The Empresa Brasileira de Correios e Telégrafos (ECl) the postal service covering the whole of the Brazilian territory, enjoys the highest credibility in the eyes ofthe Brazilian public and is one of the best enterprises in perfomance. Historically, in Brazil, the public sector has been considered unproductive, but contrarywise the ECT is outstanding as a symbol of productivity, quality and success, and this circumstance has generated curiosity as to the way such success was made possible. We started from the premise that success is not a product; then, it would be apposite to investigate its beginnings. Also, it was admitted that the good results manifested themselves in the 70's, when the old Departmento de Correios e Telégrafos (DCl) was transformed into the successful ECT. That was considered the turning point in the life of the organization and from there the article was delimited. |
publishDate |
1995 |
dc.date.none.fl_str_mv |
1995-04-24 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/8293 |
url |
https://periodicos.fgv.br/rap/article/view/8293 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/8293/7068 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
dc.source.none.fl_str_mv |
Brazilian Journal of Public Administration; Vol. 29 No. 1 (1995); 88 a 100 Revista de Administração Pública; Vol. 29 Núm. 1 (1995); 88 a 100 Revista de Administração Pública; v. 29 n. 1 (1995); 88 a 100 1982-3134 0034-7612 reponame:Revista de Administração Pública instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Revista de Administração Pública |
collection |
Revista de Administração Pública |
repository.name.fl_str_mv |
Revista de Administração Pública - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
||rap@fgv.br |
_version_ |
1798943768691343360 |