The new public management and the competence approach

• Autor(a) principal: Guimarães, Tomás de Aquino
• Data de Publicação: 2000
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Administração Pública
• Texto Completo: https://periodicos.fgv.br/rap/article/view/6284
• topic: gestão baseada nas competências; abordagem da competência; flexibilidade; nova administração pública.

This paper analyzes the concepts and characteristics of the new public management and how the competence approach runs in this context. The four new public management models suggested by Ferlie et alii (1996) - the efficiency drive, downsizing and decentralization, in search of excellence, and public service orientation - are presented. The use of the competencebased management approach in public service is also discussed, as well as its relationship with flexibility. The competence approach is analyzed, on the one hand, as a flexibility and innovation mechanism of organization management and, on the other hand, as a form of control and social exclusion. The difficulties associated with the application of these concepts to public management are also discussed. The paper suggests that the public managers' challenge involves the competence to manage public organizations in an efficient and effective way, based on a high quality public service and, at the same time, targeted on the development and use of the citizenship concept.