As empresas são grandes coleções de processos

• Autor(a) principal: Gonçalves, José Ernesto Lima
• Data de Publicação: 2000
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Administração de Empresas
• Texto Completo: https://bibliotecadigital.fgv.br/ojs/index.php/rae/article/view/37672
• topic: Process; process re-design; process organization; process management; value generation; Processo; redesenho de processos; organização por processos; gestão por processos; geração de valor

The idea of process has been present in most texts and discussions on business and management in the last years. It is almost impossible to avoid subjects like process re-design, process-centered organizations and process management. This idea, however, is not new and has its origins in the industrial engineering tradition and in the studies on sociotechnical systems. Although very common, the concept of process has not a unique interpretation, and the variety of meanings that can be found has generated many misunderstandings. This article intends to facilitate the comprehension of the subject, offering an organized framework of definitions and applications for the concept of business process.