Evaluating the efficiency progress with techomology in a spanish hotel chain

• Autor(a) principal: González Rodrigues, Maria Del Rosario
• Data de Publicação: 2015
• Outros Autores: Martín-Samper, Rosario, Giuliani, Antonio Carlos
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Administração de Empresas
• Texto Completo: https://periodicos.fgv.br/rae/article/view/55832
• topic: Efficiency; productivity; data envelopment analysis; Malmquist index; Spanish hotel chains; Eficacia; productividad; data envelopment analysis; índice Malmquist; cadenas de hoteles española; Eficiência; produtividade; data envelopment analysis; índice Malmquist; cadeia de hotéis espanhola

This paper analyzes the changes in the total factor productivity index of a Spanish hotel chain in the period from 2007 to 2010 with the purpose of identifying efficiency patterns for the chain in a period of financial crisis. The data envelopment analysis (DEA) Malmquist productivity index was used to estimate productivity change in 38 hotels of the AC chain. Results reveal AC hotels’ efficiency trends and, therefore, their competitiveness in the recession period; they also show the changes experienced in these hotels’ total productivity and its components: technological and efficiency changes. Positive efficiency changes were due to positive technical efficiency rather than technological efficiency. The recession period certainly influenced the performance of AC Hotels, which focused on organizational changes rather than investing in technology.