Experience marketing: a study of the conceptual aspects

• Autor(a) principal: Larocca, Maria Teresa Grimaldi
• Data de Publicação: 2020
• Outros Autores: Ladeira, Rodrigo, Silva, Áurio Lúcio Leocádio da, Mello, Ricardo Coutinho
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Cadernos EBAPE.BR
• Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/82424
• topic: Marketing de experiência; Marketing experiencial; Definição de marketing de experiência; Experience marketing; Experiential marketing; Definition of experience marketing; Marketing de experiencia; Marketing experiencial; Definición de marketing de experiencia

The main objective of this study was to review the evolution and current concepts of experience marketing according to the main authors who were dedicated to the understanding of this field. The subject is part of the Marketing Science Institute Research Priorities, which points out the prevalence of studies for the marketing field. Although the subject is present in the national and international literature, there are few conceptual studies. Given the importance of the topic, this research proposes a form of understanding the phenomenon of experience marketing, exploring a conceptual approach based on the critical appreciation of concepts related to experience marketing adopting the dimensions proposed by Schmitt (1999, 2002, 2006, 2010) and the typology proposed by Lanier Junior and Rader (2015). The research considers that the level of explanatory capacity and the level of intentionality of an experiment may vary for each consumer in the same experiment. Experience marketing emerges as the new wave of contemporary marketing, and provides the most consumer loyalty and relationship, which are elements emphasized in this area of study.