Learning process promoted by sensemaking and trust: a study related to unexpected events
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Cadernos EBAPE.BR |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-39512010000200006 |
Resumo: | The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior. |
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Learning process promoted by sensemaking and trust: a study related to unexpected eventssensemakingtrustunexpected eventsThe objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior.Fundação Getulio Vargas, Escola Brasileira de Administração Pública e de Empresas2010-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-39512010000200006Cadernos EBAPE.BR v.8 n.2 2010reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGV10.1590/S1679-39512010000200006info:eu-repo/semantics/openAccessBorges,Maria de LourdesGonçalo,Cláudio Reiseng2010-08-05T00:00:00Zoai:scielo:S1679-39512010000200006Revistahttp://bibliotecadigital.fgv.br/ojs/index.php/cadernosebape/indexhttps://old.scielo.br/oai/scielo-oai.phpcadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2010-08-05T00:00Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
spellingShingle |
Learning process promoted by sensemaking and trust: a study related to unexpected events Borges,Maria de Lourdes sensemaking trust unexpected events |
title_short |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_full |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_fullStr |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_full_unstemmed |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_sort |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
author |
Borges,Maria de Lourdes |
author_facet |
Borges,Maria de Lourdes Gonçalo,Cláudio Reis |
author_role |
author |
author2 |
Gonçalo,Cláudio Reis |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Borges,Maria de Lourdes Gonçalo,Cláudio Reis |
dc.subject.por.fl_str_mv |
sensemaking trust unexpected events |
topic |
sensemaking trust unexpected events |
description |
The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010-06-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-39512010000200006 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-39512010000200006 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/S1679-39512010000200006 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Fundação Getulio Vargas, Escola Brasileira de Administração Pública e de Empresas |
publisher.none.fl_str_mv |
Fundação Getulio Vargas, Escola Brasileira de Administração Pública e de Empresas |
dc.source.none.fl_str_mv |
Cadernos EBAPE.BR v.8 n.2 2010 reponame:Cadernos EBAPE.BR instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Cadernos EBAPE.BR |
collection |
Cadernos EBAPE.BR |
repository.name.fl_str_mv |
Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
cadernosebape@fgv.br||cadernosebape@fgv.br |
_version_ |
1754115884594495488 |