Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups

Detalhes bibliográficos
Autor(a) principal: Júnior, Almir Cordeiro
Data de Publicação: 2005
Outros Autores: Bianco, Mônica de Fátima
Tipo de documento: Artigo
Idioma: por
Título da fonte: Cadernos EBAPE.BR
Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/4919
Resumo: Through the analysis of a model Integrated Center of Citizenship, established in Vitória, and of the organizations that preceded, we try, in this article: to identify the services which must be present in an urban organization of this nature, having in mind the governamental instruments that originated its conception: to categorize the services identified according to some of the principal classifications present in specific literature (Chase, 1978; Lovelock, 1983; Schemenner, 1986); to discuss the units of service as part of a process of production induced by the client, in the light of the basic strutures proposed by Wild (1977); to direct the focus of the approach to the units that are concerned with the pacific solutions of conflicts, confronting its technical and social subsystems with the pressupositions of the Sociotechnical School (Biazzi Jr, 1994); to compare the actuations of these units with the job design for semi-autonomous (Cherns, 1994) and, finally, to comment on the importance of the structuring of these units as self-sufficient managed groups, showing that this approach contributes, to a great extent, to the operational integration and management of these units.
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spelling Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groupsResolução de conflitos em centros integrados de cidadania: uma abordagem à luz da perspectiva sociotécnica de grupos de trabalhoThrough the analysis of a model Integrated Center of Citizenship, established in Vitória, and of the organizations that preceded, we try, in this article: to identify the services which must be present in an urban organization of this nature, having in mind the governamental instruments that originated its conception: to categorize the services identified according to some of the principal classifications present in specific literature (Chase, 1978; Lovelock, 1983; Schemenner, 1986); to discuss the units of service as part of a process of production induced by the client, in the light of the basic strutures proposed by Wild (1977); to direct the focus of the approach to the units that are concerned with the pacific solutions of conflicts, confronting its technical and social subsystems with the pressupositions of the Sociotechnical School (Biazzi Jr, 1994); to compare the actuations of these units with the job design for semi-autonomous (Cherns, 1994) and, finally, to comment on the importance of the structuring of these units as self-sufficient managed groups, showing that this approach contributes, to a great extent, to the operational integration and management of these units.Por meio da análise do modelo de Centro Integrado de Cidadania, implantado em Vitória, e dos equipamentos que o antecederam, busca-se, neste artigo: identificar os serviços que devem estar presentes num equipamento urbano dessa natureza, à luz dos instrumentos governamentais que originaram sua concepção; categorizar os serviços identificados segundo algumas das principais classificações existentes na literatura específica (Chase, 1978; Lovelock, 1983; Schmenner, 1986); discutir as unidades de atendimento como integrantes de um processo de produção induzido pelo cliente, à luz das estruturas básicas propostas por Wild (1977); direcionar o foco da abordagem para as unidades que estão voltadas à resolução pacífica de conflitos, confrontando seus subsistemas técnico e social com os pressupostos da Escola Sociotécnica (Biazzi Júnior, 1994); comparar a atuação dessas unidades com o job design para grupos semi-autônomos (Cherns, 1994) e, por fim, comentar a importância da estruturação dessas unidades como grupos autogeridos, mostrando que esta abordagem contribui sobremaneira para a integração operacional e a gestão dessas unidades.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2005-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/4919Cadernos EBAPE.BR; Vol. 3 No. 2 (2005); 1 a 15Cadernos EBAPE.BR; Vol. 3 Núm. 2 (2005); 1 a 15Cadernos EBAPE.BR; v. 3 n. 2 (2005); 1 a 151679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/cadernosebape/article/view/4919/3653Júnior, Almir CordeiroBianco, Mônica de Fátimainfo:eu-repo/semantics/openAccess2016-10-10T17:03:32Zoai:ojs.periodicos.fgv.br:article/4919Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T09:59:18.980257Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true
dc.title.none.fl_str_mv Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
Resolução de conflitos em centros integrados de cidadania: uma abordagem à luz da perspectiva sociotécnica de grupos de trabalho
title Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
spellingShingle Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
Júnior, Almir Cordeiro
title_short Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
title_full Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
title_fullStr Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
title_full_unstemmed Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
title_sort Solution of conflicts in Integrated Centers of Citizenship: An approach in the light of a sociotechnical perspective of working groups
author Júnior, Almir Cordeiro
author_facet Júnior, Almir Cordeiro
Bianco, Mônica de Fátima
author_role author
author2 Bianco, Mônica de Fátima
author2_role author
dc.contributor.author.fl_str_mv Júnior, Almir Cordeiro
Bianco, Mônica de Fátima
description Through the analysis of a model Integrated Center of Citizenship, established in Vitória, and of the organizations that preceded, we try, in this article: to identify the services which must be present in an urban organization of this nature, having in mind the governamental instruments that originated its conception: to categorize the services identified according to some of the principal classifications present in specific literature (Chase, 1978; Lovelock, 1983; Schemenner, 1986); to discuss the units of service as part of a process of production induced by the client, in the light of the basic strutures proposed by Wild (1977); to direct the focus of the approach to the units that are concerned with the pacific solutions of conflicts, confronting its technical and social subsystems with the pressupositions of the Sociotechnical School (Biazzi Jr, 1994); to compare the actuations of these units with the job design for semi-autonomous (Cherns, 1994) and, finally, to comment on the importance of the structuring of these units as self-sufficient managed groups, showing that this approach contributes, to a great extent, to the operational integration and management of these units.
publishDate 2005
dc.date.none.fl_str_mv 2005-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/4919
url https://periodicos.fgv.br/cadernosebape/article/view/4919
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/4919/3653
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
dc.source.none.fl_str_mv Cadernos EBAPE.BR; Vol. 3 No. 2 (2005); 1 a 15
Cadernos EBAPE.BR; Vol. 3 Núm. 2 (2005); 1 a 15
Cadernos EBAPE.BR; v. 3 n. 2 (2005); 1 a 15
1679-3951
reponame:Cadernos EBAPE.BR
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Cadernos EBAPE.BR
collection Cadernos EBAPE.BR
repository.name.fl_str_mv Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv cadernosebape@fgv.br||cadernosebape@fgv.br
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