Learning process promoted by sensemaking and trust: a study related to unexpected events

Detalhes bibliográficos
Autor(a) principal: Borges, Maria de Lourdes
Data de Publicação: 2010
Outros Autores: Gonçalo, Claudio Reis
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Cadernos EBAPE.BR
Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/5155
Resumo: The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior.
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spelling Learning process promoted by sensemaking and trust: a study related to unexpected eventsAprendizagem promovida por sensemaking e confiança: um estudo em um ambiente de eventos inesperadosThe objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior.O objetivo deste estudo é compreender as inter-relações entre os processos que compreendem sensemaking (Weick, 1995) e a construção de confiança (Luhmann, 1996), presentes em eventos inesperados. Acontecimentos inesperados transcendem a ordem da rotina e do planejamento. No entanto, quando eles acontecem, exigem das organizações soluções tão eficientes e eficazes como os eventos programados. A metodologia do presente trabalho consiste na análise de seis entrevistas semiestruturadas e análise da conversação (AC) dos extratos principais dos diálogos entre os agentes e o supervisor, desde o início do evento até sua conclusão (gravadas em tempo real). Como evidência empírica é investigado um evento inesperado no Centro de Operação do Sistema Elétrico Brasileiro (COS) de um importante estado do Brasil, nos dias 24 e 25 de setembro de 2009. É possível concluir que existe uma inter-relação entre os microprocessos de sensemaking, considerados como ambiguidade, experiência e interações e os microprocessos de confiança, considerados como a complexidade, a familiaridade e o comportamento social.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2010-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/5155Cadernos EBAPE.BR; Vol. 8 No. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277Cadernos EBAPE.BR; Vol. 8 Núm. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277Cadernos EBAPE.BR; v. 8 n. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 2771679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVenghttps://periodicos.fgv.br/cadernosebape/article/view/5155/3889Borges, Maria de LourdesGonçalo, Claudio Reisinfo:eu-repo/semantics/openAccess2023-02-23T19:27:10Zoai:ojs.periodicos.fgv.br:article/5155Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T09:59:31.417450Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true
dc.title.none.fl_str_mv Learning process promoted by sensemaking and trust: a study related to unexpected events
Aprendizagem promovida por sensemaking e confiança: um estudo em um ambiente de eventos inesperados
title Learning process promoted by sensemaking and trust: a study related to unexpected events
spellingShingle Learning process promoted by sensemaking and trust: a study related to unexpected events
Borges, Maria de Lourdes
title_short Learning process promoted by sensemaking and trust: a study related to unexpected events
title_full Learning process promoted by sensemaking and trust: a study related to unexpected events
title_fullStr Learning process promoted by sensemaking and trust: a study related to unexpected events
title_full_unstemmed Learning process promoted by sensemaking and trust: a study related to unexpected events
title_sort Learning process promoted by sensemaking and trust: a study related to unexpected events
author Borges, Maria de Lourdes
author_facet Borges, Maria de Lourdes
Gonçalo, Claudio Reis
author_role author
author2 Gonçalo, Claudio Reis
author2_role author
dc.contributor.author.fl_str_mv Borges, Maria de Lourdes
Gonçalo, Claudio Reis
description The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior.
publishDate 2010
dc.date.none.fl_str_mv 2010-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/5155
url https://periodicos.fgv.br/cadernosebape/article/view/5155
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/5155/3889
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
dc.source.none.fl_str_mv Cadernos EBAPE.BR; Vol. 8 No. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277
Cadernos EBAPE.BR; Vol. 8 Núm. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277
Cadernos EBAPE.BR; v. 8 n. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277
1679-3951
reponame:Cadernos EBAPE.BR
instname:Fundação Getulio Vargas (FGV)
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institution FGV
reponame_str Cadernos EBAPE.BR
collection Cadernos EBAPE.BR
repository.name.fl_str_mv Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv cadernosebape@fgv.br||cadernosebape@fgv.br
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