Learning process promoted by sensemaking and trust: a study related to unexpected events
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Cadernos EBAPE.BR |
Texto Completo: | https://periodicos.fgv.br/cadernosebape/article/view/5155 |
Resumo: | The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior. |
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Learning process promoted by sensemaking and trust: a study related to unexpected eventsAprendizagem promovida por sensemaking e confiança: um estudo em um ambiente de eventos inesperadosThe objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior.O objetivo deste estudo é compreender as inter-relações entre os processos que compreendem sensemaking (Weick, 1995) e a construção de confiança (Luhmann, 1996), presentes em eventos inesperados. Acontecimentos inesperados transcendem a ordem da rotina e do planejamento. No entanto, quando eles acontecem, exigem das organizações soluções tão eficientes e eficazes como os eventos programados. A metodologia do presente trabalho consiste na análise de seis entrevistas semiestruturadas e análise da conversação (AC) dos extratos principais dos diálogos entre os agentes e o supervisor, desde o início do evento até sua conclusão (gravadas em tempo real). Como evidência empírica é investigado um evento inesperado no Centro de Operação do Sistema Elétrico Brasileiro (COS) de um importante estado do Brasil, nos dias 24 e 25 de setembro de 2009. É possível concluir que existe uma inter-relação entre os microprocessos de sensemaking, considerados como ambiguidade, experiência e interações e os microprocessos de confiança, considerados como a complexidade, a familiaridade e o comportamento social.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2010-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/5155Cadernos EBAPE.BR; Vol. 8 No. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277Cadernos EBAPE.BR; Vol. 8 Núm. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277Cadernos EBAPE.BR; v. 8 n. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 2771679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVenghttps://periodicos.fgv.br/cadernosebape/article/view/5155/3889Borges, Maria de LourdesGonçalo, Claudio Reisinfo:eu-repo/semantics/openAccess2023-02-23T19:27:10Zoai:ojs.periodicos.fgv.br:article/5155Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T09:59:31.417450Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true |
dc.title.none.fl_str_mv |
Learning process promoted by sensemaking and trust: a study related to unexpected events Aprendizagem promovida por sensemaking e confiança: um estudo em um ambiente de eventos inesperados |
title |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
spellingShingle |
Learning process promoted by sensemaking and trust: a study related to unexpected events Borges, Maria de Lourdes |
title_short |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_full |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_fullStr |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_full_unstemmed |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
title_sort |
Learning process promoted by sensemaking and trust: a study related to unexpected events |
author |
Borges, Maria de Lourdes |
author_facet |
Borges, Maria de Lourdes Gonçalo, Claudio Reis |
author_role |
author |
author2 |
Gonçalo, Claudio Reis |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Borges, Maria de Lourdes Gonçalo, Claudio Reis |
description |
The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/5155 |
url |
https://periodicos.fgv.br/cadernosebape/article/view/5155 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/5155/3889 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
dc.source.none.fl_str_mv |
Cadernos EBAPE.BR; Vol. 8 No. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277 Cadernos EBAPE.BR; Vol. 8 Núm. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277 Cadernos EBAPE.BR; v. 8 n. 2 (2010) - Echoes of LAEMOS (Latin American and European Meeting on Organization Studies); 260 a 277 1679-3951 reponame:Cadernos EBAPE.BR instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Cadernos EBAPE.BR |
collection |
Cadernos EBAPE.BR |
repository.name.fl_str_mv |
Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
cadernosebape@fgv.br||cadernosebape@fgv.br |
_version_ |
1798943207408533504 |