Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences

Detalhes bibliográficos
Autor(a) principal: Filardi, Fernando
Data de Publicação: 2020
Outros Autores: Castro, Rachel Mercedes P. de, Zanini, Marco Tulio Fundão
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Cadernos EBAPE.BR
Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/74605
Resumo: This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere.
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spelling Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiencesVentajas y desventajas del teletrabajo en la administración pública brasileña: análisis de la experiencia del SERPRO y la Receita FederalVantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita FederalTelework. Home-office. Labor relations. Public administration.Teletrabajo. Home office. Relaciones de trabajo. Administración pública.Teletrabalho. Home-office. Relações de trabalho. Administração pública.This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere.Este estudio investigó las ventajas y desventajas del teletrabajo en la Administración Pública en la percepción de 98 teletrabajadores y 28 gestores del Serviço Federal de Processamento de Dados (SERPRO) y de la Receita Federal. La encuesta cuali-cuantitativa compuesta por cuestionarios aplicados a los teletrabajadores y entrevistas con los gestores abordó aspectos estructurales, físicos, personales, profesionales y psicológicos. Los resultados evidenciaron como ventajas: calidad de vida, equilibrio trabajo-familia, mayor productividad, flexibilidad, creación de métricas, reducción de costo, estrés, tiempo de desplazamiento, exposición a la violencia, y conocimiento de la demanda de trabajo. Por otro lado, las desventajas fueron: no adaptación, falta de comunicación, pérdida de vínculo con la empresa, problemas psicológicos, infraestructura, y control del teletrabajador. Se concluye que el teletrabajo necesita un modelo de gestión que lo haga más adherente a la esfera pública.Este estudo investigou as vantagens e desvantagens do teletrabalho na administração pública na percepção de 98 teletrabalhadores e 28 gestores do Serviço Federal de Processamento de Dados (Serpro) e da Receita Federal. Trata-se de pesquisa qualiquantitativa, composta por questionários aplicados aos teletrabalhadores e entrevistas com os gestores, que abordou aspectos estruturais, físicos, pessoais, profissionais e psicológicos. Os resultados evidenciaram como vantagens: melhoria da qualidade de vida; maior equilíbrio na relação trabalho x família; maior produtividade; flexibilidade; criação de métricas; redução de custo; estresse; tempo de deslocamento; exposição à violência; e conhecimento da demanda de trabalho. Já as desvantagens foram: não adaptação; falta de comunicação; perda de vínculo com a empresa; problemas psicológicos; infraestrutura; e controle do teletrabalhador. Conclui-se que o teletrabalho necessita de um modelo de gestão que o torne mais aderente à esfera pública.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2020-01-03info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/7460510.1590/1679-395174605Cadernos EBAPE.BR; Vol. 18 No. 1 (2020); 28-46Cadernos EBAPE.BR; Vol. 18 Núm. 1 (2020); 28-46Cadernos EBAPE.BR; v. 18 n. 1 (2020); 28-461679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVporenghttps://periodicos.fgv.br/cadernosebape/article/view/74605/77315https://periodicos.fgv.br/cadernosebape/article/view/74605/77319Copyright (c) 2020 Cadernos EBAPE.BRinfo:eu-repo/semantics/openAccessFilardi, FernandoCastro, Rachel Mercedes P. deZanini, Marco Tulio Fundão2022-07-08T20:19:43Zoai:ojs.periodicos.fgv.br:article/74605Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T10:00:09.321815Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true
dc.title.none.fl_str_mv Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
Ventajas y desventajas del teletrabajo en la administración pública brasileña: análisis de la experiencia del SERPRO y la Receita Federal
Vantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita Federal
title Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
spellingShingle Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
Filardi, Fernando
Telework. Home-office. Labor relations. Public administration.
Teletrabajo. Home office. Relaciones de trabajo. Administración pública.
Teletrabalho. Home-office. Relações de trabalho. Administração pública.
title_short Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
title_full Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
title_fullStr Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
title_full_unstemmed Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
title_sort Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
author Filardi, Fernando
author_facet Filardi, Fernando
Castro, Rachel Mercedes P. de
Zanini, Marco Tulio Fundão
author_role author
author2 Castro, Rachel Mercedes P. de
Zanini, Marco Tulio Fundão
author2_role author
author
dc.contributor.author.fl_str_mv Filardi, Fernando
Castro, Rachel Mercedes P. de
Zanini, Marco Tulio Fundão
dc.subject.por.fl_str_mv Telework. Home-office. Labor relations. Public administration.
Teletrabajo. Home office. Relaciones de trabajo. Administración pública.
Teletrabalho. Home-office. Relações de trabalho. Administração pública.
topic Telework. Home-office. Labor relations. Public administration.
Teletrabajo. Home office. Relaciones de trabajo. Administración pública.
Teletrabalho. Home-office. Relações de trabalho. Administração pública.
description This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere.
publishDate 2020
dc.date.none.fl_str_mv 2020-01-03
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/74605
10.1590/1679-395174605
url https://periodicos.fgv.br/cadernosebape/article/view/74605
identifier_str_mv 10.1590/1679-395174605
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/74605/77315
https://periodicos.fgv.br/cadernosebape/article/view/74605/77319
dc.rights.driver.fl_str_mv Copyright (c) 2020 Cadernos EBAPE.BR
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 Cadernos EBAPE.BR
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
dc.source.none.fl_str_mv Cadernos EBAPE.BR; Vol. 18 No. 1 (2020); 28-46
Cadernos EBAPE.BR; Vol. 18 Núm. 1 (2020); 28-46
Cadernos EBAPE.BR; v. 18 n. 1 (2020); 28-46
1679-3951
reponame:Cadernos EBAPE.BR
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Cadernos EBAPE.BR
collection Cadernos EBAPE.BR
repository.name.fl_str_mv Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv cadernosebape@fgv.br||cadernosebape@fgv.br
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