Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Cadernos EBAPE.BR |
Texto Completo: | https://periodicos.fgv.br/cadernosebape/article/view/74605 |
Resumo: | This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere. |
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Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiencesVentajas y desventajas del teletrabajo en la administración pública brasileña: análisis de la experiencia del SERPRO y la Receita FederalVantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita FederalTelework. Home-office. Labor relations. Public administration.Teletrabajo. Home office. Relaciones de trabajo. Administración pública.Teletrabalho. Home-office. Relações de trabalho. Administração pública.This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere.Este estudio investigó las ventajas y desventajas del teletrabajo en la Administración Pública en la percepción de 98 teletrabajadores y 28 gestores del Serviço Federal de Processamento de Dados (SERPRO) y de la Receita Federal. La encuesta cuali-cuantitativa compuesta por cuestionarios aplicados a los teletrabajadores y entrevistas con los gestores abordó aspectos estructurales, físicos, personales, profesionales y psicológicos. Los resultados evidenciaron como ventajas: calidad de vida, equilibrio trabajo-familia, mayor productividad, flexibilidad, creación de métricas, reducción de costo, estrés, tiempo de desplazamiento, exposición a la violencia, y conocimiento de la demanda de trabajo. Por otro lado, las desventajas fueron: no adaptación, falta de comunicación, pérdida de vínculo con la empresa, problemas psicológicos, infraestructura, y control del teletrabajador. Se concluye que el teletrabajo necesita un modelo de gestión que lo haga más adherente a la esfera pública.Este estudo investigou as vantagens e desvantagens do teletrabalho na administração pública na percepção de 98 teletrabalhadores e 28 gestores do Serviço Federal de Processamento de Dados (Serpro) e da Receita Federal. Trata-se de pesquisa qualiquantitativa, composta por questionários aplicados aos teletrabalhadores e entrevistas com os gestores, que abordou aspectos estruturais, físicos, pessoais, profissionais e psicológicos. Os resultados evidenciaram como vantagens: melhoria da qualidade de vida; maior equilíbrio na relação trabalho x família; maior produtividade; flexibilidade; criação de métricas; redução de custo; estresse; tempo de deslocamento; exposição à violência; e conhecimento da demanda de trabalho. Já as desvantagens foram: não adaptação; falta de comunicação; perda de vínculo com a empresa; problemas psicológicos; infraestrutura; e controle do teletrabalhador. Conclui-se que o teletrabalho necessita de um modelo de gestão que o torne mais aderente à esfera pública.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2020-01-03info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/7460510.1590/1679-395174605Cadernos EBAPE.BR; Vol. 18 No. 1 (2020); 28-46Cadernos EBAPE.BR; Vol. 18 Núm. 1 (2020); 28-46Cadernos EBAPE.BR; v. 18 n. 1 (2020); 28-461679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVporenghttps://periodicos.fgv.br/cadernosebape/article/view/74605/77315https://periodicos.fgv.br/cadernosebape/article/view/74605/77319Copyright (c) 2020 Cadernos EBAPE.BRinfo:eu-repo/semantics/openAccessFilardi, FernandoCastro, Rachel Mercedes P. deZanini, Marco Tulio Fundão2022-07-08T20:19:43Zoai:ojs.periodicos.fgv.br:article/74605Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T10:00:09.321815Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true |
dc.title.none.fl_str_mv |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences Ventajas y desventajas del teletrabajo en la administración pública brasileña: análisis de la experiencia del SERPRO y la Receita Federal Vantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita Federal |
title |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences |
spellingShingle |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences Filardi, Fernando Telework. Home-office. Labor relations. Public administration. Teletrabajo. Home office. Relaciones de trabajo. Administración pública. Teletrabalho. Home-office. Relações de trabalho. Administração pública. |
title_short |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences |
title_full |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences |
title_fullStr |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences |
title_full_unstemmed |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences |
title_sort |
Advantages and disadvantages of teleworking in Brazilian public administration: analysis of SERPRO and Federal Revenue experiences |
author |
Filardi, Fernando |
author_facet |
Filardi, Fernando Castro, Rachel Mercedes P. de Zanini, Marco Tulio Fundão |
author_role |
author |
author2 |
Castro, Rachel Mercedes P. de Zanini, Marco Tulio Fundão |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Filardi, Fernando Castro, Rachel Mercedes P. de Zanini, Marco Tulio Fundão |
dc.subject.por.fl_str_mv |
Telework. Home-office. Labor relations. Public administration. Teletrabajo. Home office. Relaciones de trabajo. Administración pública. Teletrabalho. Home-office. Relações de trabalho. Administração pública. |
topic |
Telework. Home-office. Labor relations. Public administration. Teletrabajo. Home office. Relaciones de trabajo. Administración pública. Teletrabalho. Home-office. Relações de trabalho. Administração pública. |
description |
This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-01-03 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/74605 10.1590/1679-395174605 |
url |
https://periodicos.fgv.br/cadernosebape/article/view/74605 |
identifier_str_mv |
10.1590/1679-395174605 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/74605/77315 https://periodicos.fgv.br/cadernosebape/article/view/74605/77319 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 Cadernos EBAPE.BR info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 Cadernos EBAPE.BR |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
dc.source.none.fl_str_mv |
Cadernos EBAPE.BR; Vol. 18 No. 1 (2020); 28-46 Cadernos EBAPE.BR; Vol. 18 Núm. 1 (2020); 28-46 Cadernos EBAPE.BR; v. 18 n. 1 (2020); 28-46 1679-3951 reponame:Cadernos EBAPE.BR instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Cadernos EBAPE.BR |
collection |
Cadernos EBAPE.BR |
repository.name.fl_str_mv |
Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
cadernosebape@fgv.br||cadernosebape@fgv.br |
_version_ |
1798943211868127232 |