Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/24711 |
Resumo: | Large corporations have intensified the optimization of their logistics networks, understanding the strategic importance that the operations area has not only related to the resources release through cost reduction, but also in value generation through the services provided to its customers. This movement brought with it a broad technological development for distribution and logistics operations. As far as automation is concerned, there is a significant evolution, especially in the internal processes of distribution centers, such as: intelligent systems for guarding and withdrawing products, forklift operations without human crew, mechanized loading and unloading of trucks, automated separation of orders and machines for assembly and boxes closing, among other examples. However, there is not a wide range of case studies on operations, which are already automated, that have raised their levels of productivity and quality significantly, without capital investments, but through processes redesign and the performance of operational leadership. This work, therefore, aims to capture and demonstrate what has been done to achieve significant gains in productivity and quality in logistics operations through this union: tools for continuous improvement and leadership performance, without significant use of capital capex. The research problem is then focused on capturing and demonstrating implemented initiatives during the transformation by which this company's distribution process passed related to its logistic activities, as well as the continuous improvement tools used. To do so, a case-study of the logistics operations of Avon Cosmetics in Brazil, between the years of 2015 and 2017, was carried out. As a result, it is expected to detail these projects and initiatives implemented as well as the methodologies or tools applied, the improvements obtained and the connection between theory and practice. As a contribution of this work, it is hoped to reinforce the existing theory on continuous process improvement, thus contributing to the academic and business worlds regarding to operations optimization. |
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Medeiros, Fabio AntonioEscolas::EAESPCattini Júnior, OrlandoTescari, Fábio Viard de Campos da SilvaTigges, Matthias RainerDi Serio, Luiz Carlos2018-09-06T12:15:47Z2018-09-06T12:15:47Z2018-07-04http://hdl.handle.net/10438/24711Large corporations have intensified the optimization of their logistics networks, understanding the strategic importance that the operations area has not only related to the resources release through cost reduction, but also in value generation through the services provided to its customers. This movement brought with it a broad technological development for distribution and logistics operations. As far as automation is concerned, there is a significant evolution, especially in the internal processes of distribution centers, such as: intelligent systems for guarding and withdrawing products, forklift operations without human crew, mechanized loading and unloading of trucks, automated separation of orders and machines for assembly and boxes closing, among other examples. However, there is not a wide range of case studies on operations, which are already automated, that have raised their levels of productivity and quality significantly, without capital investments, but through processes redesign and the performance of operational leadership. This work, therefore, aims to capture and demonstrate what has been done to achieve significant gains in productivity and quality in logistics operations through this union: tools for continuous improvement and leadership performance, without significant use of capital capex. The research problem is then focused on capturing and demonstrating implemented initiatives during the transformation by which this company's distribution process passed related to its logistic activities, as well as the continuous improvement tools used. To do so, a case-study of the logistics operations of Avon Cosmetics in Brazil, between the years of 2015 and 2017, was carried out. As a result, it is expected to detail these projects and initiatives implemented as well as the methodologies or tools applied, the improvements obtained and the connection between theory and practice. As a contribution of this work, it is hoped to reinforce the existing theory on continuous process improvement, thus contributing to the academic and business worlds regarding to operations optimization.As grandes corporações têm intensificado a otimização de suas redes logísticas, entendendo a importância estratégica que a área de operações possui, não somente em relação a liberação de recursos através de redução de custos, mas também na geração de valor através dos serviços prestados a seus clientes. Este movimento trouxe consigo um amplo desenvolvimento tecnológico para as operações de distribuição e logística. No que diz respeito a automação, existe uma evolução significativa, principalmente nos processos internos dos centros de distribuição, tais como: sistemas inteligentes de guarda e retirada de produtos, operações de empilhadeiras sem tripulação humana, carregamento e descarregamento mecanizado de caminhões, sistemas automatizados de separação de pedidos e máquinas para montagem e fechamento de caixas, entre outros exemplos. No entanto, não há uma grande variedade de estudos de casos sobre operações, já automatizadas, que elevaram seus níveis de produtividade e qualidade significativamente, sem investimentos de capital, mas através de redesenho de processos e atuação das lideranças operacionais. Este trabalho, portanto, tem como objetivo capturar e demonstrar o que foi realizado para se obter ganhos significativos em produtividade e qualidade nas operações logísticas através desta união: ferramentas de melhoria contínua e atuação das lideranças, sem o uso de investimentos de capital. O problema de pesquisa está focado, então, em capturar e demonstrar as iniciativas implementadas durante a transformação pela qual o processo de distribuição da empresa passou em relação as suas atividades logísticas, bem como as ferramentas de melhoria contínua utilizadas. Para tanto, foi realizada uma pesquisa do tipo estudo de caso da operação logística da Avon Cosméticos no Brasil, entre os anos de 2015 a 2017, que passou por este processo de transformação. Como resultado, espera-se detalhar estes projetos e iniciativas implementados bem como as metodologias ou ferramentas aplicadas, as melhorias obtidas e a conexão entre teoria e prática. Como aporte deste trabalho, espera-se reforçar a teoria existente sobre melhoria contínua de processos, contribuindo assim com os mundos acadêmico e empresarial no que diz respeito a otimização de operações.porMelhoria continuaTransformação em operaçõesLogística de distribuiçãoLean manufacturingLean logisticsContinuous improvementOperations transformationChange managementAdministração de empresasLogística empresarialProdução enxutaAdministração da produçãoDistribuição de mercadoriasDesenvolvimento organizacionalRedução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas 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|
dc.title.por.fl_str_mv |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
title |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
spellingShingle |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 Medeiros, Fabio Antonio Melhoria continua Transformação em operações Logística de distribuição Lean manufacturing Lean logistics Continuous improvement Operations transformation Change management Administração de empresas Logística empresarial Produção enxuta Administração da produção Distribuição de mercadorias Desenvolvimento organizacional |
title_short |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
title_full |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
title_fullStr |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
title_full_unstemmed |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
title_sort |
Redução de custos e aumento de qualidade em serviços com aplicação de ferramentas de melhoria contínua em operações logísticas: um estudo de caso sobre a Avon Cosméticos entre os anos de 2015 e 2017 |
author |
Medeiros, Fabio Antonio |
author_facet |
Medeiros, Fabio Antonio |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EAESP |
dc.contributor.member.none.fl_str_mv |
Cattini Júnior, Orlando Tescari, Fábio Viard de Campos da Silva Tigges, Matthias Rainer |
dc.contributor.author.fl_str_mv |
Medeiros, Fabio Antonio |
dc.contributor.advisor1.fl_str_mv |
Di Serio, Luiz Carlos |
contributor_str_mv |
Di Serio, Luiz Carlos |
dc.subject.por.fl_str_mv |
Melhoria continua Transformação em operações Logística de distribuição |
topic |
Melhoria continua Transformação em operações Logística de distribuição Lean manufacturing Lean logistics Continuous improvement Operations transformation Change management Administração de empresas Logística empresarial Produção enxuta Administração da produção Distribuição de mercadorias Desenvolvimento organizacional |
dc.subject.eng.fl_str_mv |
Lean manufacturing Lean logistics Continuous improvement Operations transformation Change management |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Logística empresarial Produção enxuta Administração da produção Distribuição de mercadorias Desenvolvimento organizacional |
description |
Large corporations have intensified the optimization of their logistics networks, understanding the strategic importance that the operations area has not only related to the resources release through cost reduction, but also in value generation through the services provided to its customers. This movement brought with it a broad technological development for distribution and logistics operations. As far as automation is concerned, there is a significant evolution, especially in the internal processes of distribution centers, such as: intelligent systems for guarding and withdrawing products, forklift operations without human crew, mechanized loading and unloading of trucks, automated separation of orders and machines for assembly and boxes closing, among other examples. However, there is not a wide range of case studies on operations, which are already automated, that have raised their levels of productivity and quality significantly, without capital investments, but through processes redesign and the performance of operational leadership. This work, therefore, aims to capture and demonstrate what has been done to achieve significant gains in productivity and quality in logistics operations through this union: tools for continuous improvement and leadership performance, without significant use of capital capex. The research problem is then focused on capturing and demonstrating implemented initiatives during the transformation by which this company's distribution process passed related to its logistic activities, as well as the continuous improvement tools used. To do so, a case-study of the logistics operations of Avon Cosmetics in Brazil, between the years of 2015 and 2017, was carried out. As a result, it is expected to detail these projects and initiatives implemented as well as the methodologies or tools applied, the improvements obtained and the connection between theory and practice. As a contribution of this work, it is hoped to reinforce the existing theory on continuous process improvement, thus contributing to the academic and business worlds regarding to operations optimization. |
publishDate |
2018 |
dc.date.accessioned.fl_str_mv |
2018-09-06T12:15:47Z |
dc.date.available.fl_str_mv |
2018-09-06T12:15:47Z |
dc.date.issued.fl_str_mv |
2018-07-04 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/24711 |
url |
http://hdl.handle.net/10438/24711 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
bitstream.url.fl_str_mv |
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Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
|
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1802749701268701184 |