Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci

Detalhes bibliográficos
Autor(a) principal: Moraes, Larissa Melo
Data de Publicação: 2010
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/9057
Resumo: This qualitative study conducted in 2009 aimed to examine the process of Management of Distance Education held in the Higher Education Institution Faculdade Ideal in order to ascertain customer satisfaction (students) and the management team (clerks, teachers and principais) in relation to the quality (efficiency and effectiveness) of the processo In this sense, through a case study, the research was conducted in two stages: first, a bibliographic and documental researches were done for theoretical base documental appropriation that allowed the knowledge of the IES in question, in the second stage were performed participant observation, interviews and questionnaires and the submission of those involved in the process to questionnaires at the IES, which provided data collection and subsidized the development of the theoretical and textual analysis performed. After the investigation, we come to the conclusion that the IES develops some strategies of knowledge management that enable the development and sustenance of competences that can promote it. We also observed that the management model adopted promotes quality education (EAD) - efficient and effective -, satisfying the participants of the process, who assessed the areas of responsibility as good and excellent. Furthermore, it was discovered that the strength of the management model adopted is sustained in the areas of quality associated with technology. The analysis of the data allowed some inferences: the quality and technology fields with high leveis of approval by the management team whereas the students evaluated the quality as great and the other fields as good, that is, three out of four students are satisfied or very satisfied with the quality of distance education offered at the IES. It shows that they are fulfilled and satisfied customers as for the quality of services offered and their educational needs. However, it was discovered that the respondents could not identify the type of management adopted by the IES. We also found that the company has no way of reward or recognition for managing the knowledge of institutional intellectual capital. Therefore, the conclusion is that this work enabled the researcher this intense reflection, leading her to rethink her own professional-academic work. It is also necessary to inform you that we did not have claim to address ali the issues that permeate the discussion of this issue, bringing up, quite simply, pointing them out as relational. Thus, it is expected that this research will serve as guidance for other researchers in the field of educational management of EAD and that it, unlike becoming just another production on the shelves of academia, will raise further discussions and further debates in the area, some disquieting awakening and shed a new light on distance education quality (efficient and effective).
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spelling Moraes, Larissa MeloEscolas::EBAPEFontes Filho, Joaquim RubensSilva, Adriane GiugniOliveira, Fátima Bayma de2012-01-17T19:11:58Z2012-01-17T19:11:58Z2010MORAES, Larissa Melo. Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2010.http://hdl.handle.net/10438/9057This qualitative study conducted in 2009 aimed to examine the process of Management of Distance Education held in the Higher Education Institution Faculdade Ideal in order to ascertain customer satisfaction (students) and the management team (clerks, teachers and principais) in relation to the quality (efficiency and effectiveness) of the processo In this sense, through a case study, the research was conducted in two stages: first, a bibliographic and documental researches were done for theoretical base documental appropriation that allowed the knowledge of the IES in question, in the second stage were performed participant observation, interviews and questionnaires and the submission of those involved in the process to questionnaires at the IES, which provided data collection and subsidized the development of the theoretical and textual analysis performed. After the investigation, we come to the conclusion that the IES develops some strategies of knowledge management that enable the development and sustenance of competences that can promote it. We also observed that the management model adopted promotes quality education (EAD) - efficient and effective -, satisfying the participants of the process, who assessed the areas of responsibility as good and excellent. Furthermore, it was discovered that the strength of the management model adopted is sustained in the areas of quality associated with technology. The analysis of the data allowed some inferences: the quality and technology fields with high leveis of approval by the management team whereas the students evaluated the quality as great and the other fields as good, that is, three out of four students are satisfied or very satisfied with the quality of distance education offered at the IES. It shows that they are fulfilled and satisfied customers as for the quality of services offered and their educational needs. However, it was discovered that the respondents could not identify the type of management adopted by the IES. We also found that the company has no way of reward or recognition for managing the knowledge of institutional intellectual capital. Therefore, the conclusion is that this work enabled the researcher this intense reflection, leading her to rethink her own professional-academic work. It is also necessary to inform you that we did not have claim to address ali the issues that permeate the discussion of this issue, bringing up, quite simply, pointing them out as relational. Thus, it is expected that this research will serve as guidance for other researchers in the field of educational management of EAD and that it, unlike becoming just another production on the shelves of academia, will raise further discussions and further debates in the area, some disquieting awakening and shed a new light on distance education quality (efficient and effective).A presente pesquisa de caráter qualitativo, realizada no ano de 2009, teve como objetivo examinar o processo de Gestão da Educação a Distância, promovido na Instituição de Ensino Superior Faculdade Ideal, a fim de averiguar à satisfação dos clientes (alunos) e da equipe gestora (funcionários da administração, professores e diretores) em relação à qualidade (eficiência e eficácia) do processo. Nesse sentido, mediante um estudo de caso, procedeu-se a pesquisa em duas etapas: na primeira desenvolveu-se uma pesquisa bibliográfica e documental para a fundamentação teórica e apropriação documental que possibilitou o conhecimento da IES em questão; na segunda etapa foram realizadas a observação participante, as entrevistas e a aplicação dos questionários na IES objeto deste estudo ao envolvidos no processo, o que proporcionou a coleta dos dados e subsidiou a elaboração do referencial textual e as análises realizadas. Após a investigação, chegaram-se as considerações de que a IES desenvolve algumas estratégias de gestão do conhecimento que viabilizam o desenvolvimento e a sustentação de competências capazes de promovê-Ia. Também se observou que o modelo de gestão adotado promove uma educação (EAD) de qualidade (eficiente e eficaz), satisfazendo os participes do processo, os quais avaliaram os domlnios de competência como bom e ótimo. Além disso, detectou-se que o ponto forte do modelo de gestão adotado está sustentado nos domlnios de qualidade associado à tecnologia. A análise dos dados permitiu algumas inferências: os domlnios qualidade e tecnologia apresentaram altos nlveis de aprovação pela equipe gestora; já os alunos avaliaram o domlnio qualidade como ótimo e os demais como bons, isto é, três em cada quatro alunos estão satisfeitos ou muito satisfeitos com a qualidade da EAD ofertada na IES, disso resulta que se sentem atendidos e satisfeitos como clientes em relação à qualidade dos serviços ofertados e as suas necessidades educacionais. Entretanto, detectou-se que os respondentes não conseguiram identificar o tipo de gestão adotado na IES. Também se verificou que a empresa não possui nenhuma forma de recompensa ou reconhecimento para gerir o conhecimento do capital intelectual institucional. Conclui-se, portanto, que este trabalho possibilitou a esta pesquisadora reflexões intensas, levando-a a repensar o seu próprio exerclcio profissionalacadêmico. Faz-se necessário também informar que não se teve pretensão em abordar a totalidade das questões que permeiam a discussão deste assunto, intentando-se, tão-somente, apontá-Ias como relacionais. Assim, espera-se que esta pesquisa sirva de orientação para outros pesquisadores na área da gestão educacional da EAD e que a mesma, diferentemente de se tornar mais uma produção nas prateleiras da academia, suscite novas discussões e novos debates na área, inquietando alguns e em outros despertando 'novos olhares' em direção a uma educação a distância de qualidade (eficiente e eficaz).porTodo cuidado foi dispensado para respeitar os direitos autorais deste trabalho. Entretanto, caso esta obra aqui depositada seja protegida por direitos autorais externos a esta instituição, contamos com a compreensão do autor e solicitamos que o mesmo faça contato através do Fale Conosco para que possamos tomar as providências cabíveis.info:eu-repo/semantics/openAccessGestão empresarialEducação à distânciaGestão do conhecimentoGestão por competênciaFaculdade IdealBusiness managementDistance educationKnowledge managementCompetence managementAdministração de empresasAprendizagem organizacional - Estudo de casosEnsino à distância - Estudo de casosGestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faciinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas 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dc.title.por.fl_str_mv Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
title Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
spellingShingle Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
Moraes, Larissa Melo
Gestão empresarial
Educação à distância
Gestão do conhecimento
Gestão por competência
Faculdade Ideal
Business management
Distance education
Knowledge management
Competence management
Administração de empresas
Aprendizagem organizacional - Estudo de casos
Ensino à distância - Estudo de casos
title_short Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
title_full Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
title_fullStr Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
title_full_unstemmed Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
title_sort Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci
author Moraes, Larissa Melo
author_facet Moraes, Larissa Melo
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Fontes Filho, Joaquim Rubens
Silva, Adriane Giugni
dc.contributor.author.fl_str_mv Moraes, Larissa Melo
dc.contributor.advisor1.fl_str_mv Oliveira, Fátima Bayma de
contributor_str_mv Oliveira, Fátima Bayma de
dc.subject.por.fl_str_mv Gestão empresarial
Educação à distância
Gestão do conhecimento
Gestão por competência
Faculdade Ideal
topic Gestão empresarial
Educação à distância
Gestão do conhecimento
Gestão por competência
Faculdade Ideal
Business management
Distance education
Knowledge management
Competence management
Administração de empresas
Aprendizagem organizacional - Estudo de casos
Ensino à distância - Estudo de casos
dc.subject.eng.fl_str_mv Business management
Distance education
Knowledge management
Competence management
dc.subject.area.por.fl_str_mv Administração de empresas
dc.subject.bibliodata.por.fl_str_mv Aprendizagem organizacional - Estudo de casos
Ensino à distância - Estudo de casos
description This qualitative study conducted in 2009 aimed to examine the process of Management of Distance Education held in the Higher Education Institution Faculdade Ideal in order to ascertain customer satisfaction (students) and the management team (clerks, teachers and principais) in relation to the quality (efficiency and effectiveness) of the processo In this sense, through a case study, the research was conducted in two stages: first, a bibliographic and documental researches were done for theoretical base documental appropriation that allowed the knowledge of the IES in question, in the second stage were performed participant observation, interviews and questionnaires and the submission of those involved in the process to questionnaires at the IES, which provided data collection and subsidized the development of the theoretical and textual analysis performed. After the investigation, we come to the conclusion that the IES develops some strategies of knowledge management that enable the development and sustenance of competences that can promote it. We also observed that the management model adopted promotes quality education (EAD) - efficient and effective -, satisfying the participants of the process, who assessed the areas of responsibility as good and excellent. Furthermore, it was discovered that the strength of the management model adopted is sustained in the areas of quality associated with technology. The analysis of the data allowed some inferences: the quality and technology fields with high leveis of approval by the management team whereas the students evaluated the quality as great and the other fields as good, that is, three out of four students are satisfied or very satisfied with the quality of distance education offered at the IES. It shows that they are fulfilled and satisfied customers as for the quality of services offered and their educational needs. However, it was discovered that the respondents could not identify the type of management adopted by the IES. We also found that the company has no way of reward or recognition for managing the knowledge of institutional intellectual capital. Therefore, the conclusion is that this work enabled the researcher this intense reflection, leading her to rethink her own professional-academic work. It is also necessary to inform you that we did not have claim to address ali the issues that permeate the discussion of this issue, bringing up, quite simply, pointing them out as relational. Thus, it is expected that this research will serve as guidance for other researchers in the field of educational management of EAD and that it, unlike becoming just another production on the shelves of academia, will raise further discussions and further debates in the area, some disquieting awakening and shed a new light on distance education quality (efficient and effective).
publishDate 2010
dc.date.issued.fl_str_mv 2010
dc.date.accessioned.fl_str_mv 2012-01-17T19:11:58Z
dc.date.available.fl_str_mv 2012-01-17T19:11:58Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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dc.identifier.citation.fl_str_mv MORAES, Larissa Melo. Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2010.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/9057
identifier_str_mv MORAES, Larissa Melo. Gestão organizacional X educação a distância: um estudo de caso da gestão da EAD na Faculdade Ideal-Faci. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2010.
url http://hdl.handle.net/10438/9057
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