Qualidade de serviços no setor público brasileiro: uma abordagem feminista

Detalhes bibliográficos
Autor(a) principal: Cherchiaro, Isabel Balloussier
Data de Publicação: 2006
Tipo de documento: Tese
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/8071
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spelling Cherchiaro, Isabel BalloussierEscolas::EBAPEOliveira, Fátima Bayma deVieira, Marcelo Milano FalcãoMattoso, Cecília Lima de QueirósPereira, Paulo Cesar LopesZouain, Deborah Moraes2011-05-13T17:52:59Z2011-05-13T17:52:59Z2006CHERCHIARO, Isabel Balloussier. Qualidade de serviços no setor público brasileiro: uma abordagem feminista. Tese (Doutorado em Administração) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2006.http://hdl.handle.net/10438/8071porTodo cuidado foi dispensado para respeitar os direitos autorais deste trabalho. 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dc.title.por.fl_str_mv Qualidade de serviços no setor público brasileiro: uma abordagem feminista
title Qualidade de serviços no setor público brasileiro: uma abordagem feminista
spellingShingle Qualidade de serviços no setor público brasileiro: uma abordagem feminista
Cherchiaro, Isabel Balloussier
Administração de empresas
Serviço público - Controle de qualidade - Brasil
Administração pública - Brasil
title_short Qualidade de serviços no setor público brasileiro: uma abordagem feminista
title_full Qualidade de serviços no setor público brasileiro: uma abordagem feminista
title_fullStr Qualidade de serviços no setor público brasileiro: uma abordagem feminista
title_full_unstemmed Qualidade de serviços no setor público brasileiro: uma abordagem feminista
title_sort Qualidade de serviços no setor público brasileiro: uma abordagem feminista
author Cherchiaro, Isabel Balloussier
author_facet Cherchiaro, Isabel Balloussier
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Oliveira, Fátima Bayma de
Vieira, Marcelo Milano Falcão
Mattoso, Cecília Lima de Queirós
Pereira, Paulo Cesar Lopes
dc.contributor.author.fl_str_mv Cherchiaro, Isabel Balloussier
dc.contributor.advisor1.fl_str_mv Zouain, Deborah Moraes
contributor_str_mv Zouain, Deborah Moraes
dc.subject.area.por.fl_str_mv Administração de empresas
topic Administração de empresas
Serviço público - Controle de qualidade - Brasil
Administração pública - Brasil
dc.subject.bibliodata.por.fl_str_mv Serviço público - Controle de qualidade - Brasil
Administração pública - Brasil
publishDate 2006
dc.date.issued.fl_str_mv 2006
dc.date.accessioned.fl_str_mv 2011-05-13T17:52:59Z
dc.date.available.fl_str_mv 2011-05-13T17:52:59Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/doctoralThesis
format doctoralThesis
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dc.identifier.citation.fl_str_mv CHERCHIARO, Isabel Balloussier. Qualidade de serviços no setor público brasileiro: uma abordagem feminista. Tese (Doutorado em Administração) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2006.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/8071
identifier_str_mv CHERCHIARO, Isabel Balloussier. Qualidade de serviços no setor público brasileiro: uma abordagem feminista. Tese (Doutorado em Administração) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2006.
url http://hdl.handle.net/10438/8071
dc.language.iso.fl_str_mv por
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dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
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