Violence in health work: analysis of basic health units in Belo Horizonte, Minas Gerais

• Autor(a) principal: Batista, Cássia Beatriz
• Data de Publicação: 2022
• Outros Autores: Campos, Augusto de Souza, Reis, Juliana do Carmo, Schall, Virgínia Torres
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Trabalho, Educação e Saúde (Online)
• Texto Completo: https://www.tes.epsjv.fiocruz.br/index.php/tes/article/view/1564
• topic: violência no trabalho; processo de trabalho; saúde; unidade básica de saúde; workplace violence; work process; health; basic health unit

This study sought to investigate and understand the violence experienced in basic health units (UBS) from the perspective of the work processes carried out in health. The characterization of the violence existing in this context, achieved by identifying and understanding the elements that cause this phenomenon, contributes to combating it. Descriptive and exploratory, this study gathered data from focus groups and interviews carried out among health service users, employees and managers. The investigation shows the consequences and impacts of violence in the UBSs, portraying attitudes generated by episodes of violence, as well as preventive actions and mechanisms of support and assistance. The analysis of the results shows not only there is a need both to strengthen the humanization and management of the work in health and to train the area's professionals, but also that these actions should be linked to improved workplace environment and conditions and, thus, better health service provision.