User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues

Detalhes bibliográficos
Autor(a) principal: Azeredo, Thiago Botelho
Data de Publicação: 2009
Outros Autores: Oliveira, Maria Auxiliadora, Luiza, Vera Lucia, Esher, Ângela, Campos, Mônica Rodrigues
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Cadernos de Saúde Pública
Texto Completo: https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178
Resumo: The objective of this study is to evaluate the psychometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Program, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that evaluated the quality of medicine dispensing. The questionnaire was answered by 1,412 people living with HIV and undergoing antiretroviral therapy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliability was studied by means of the sub-scales' internal consistency, estimated by Cronbach's alpha. Five relevant satisfaction dimensions were identified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the literature. We conclude that the instrument is appropriate for application in similar populations with adequate psychometric characteristics and serves to measure users' assessments of the pharmaceutical services received and helps to orient improvements in such services.
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spelling User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issuesConsumer SatisfactionPatient SatisfactionQuestionnairesPsychometricsThe objective of this study is to evaluate the psychometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Program, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that evaluated the quality of medicine dispensing. The questionnaire was answered by 1,412 people living with HIV and undergoing antiretroviral therapy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliability was studied by means of the sub-scales' internal consistency, estimated by Cronbach's alpha. Five relevant satisfaction dimensions were identified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the literature. We conclude that the instrument is appropriate for application in similar populations with adequate psychometric characteristics and serves to measure users' assessments of the pharmaceutical services received and helps to orient improvements in such services.O objetivo do presente artigo é avaliar propriedades psicométricas de uma escala de satisfação de usuários do Programa Nacional de DST/AIDS com a dispensação de medicamentos. A escala foi desenvolvida e aplicada num estudo abrangendo dez estados brasileiros para avaliar a qualidade da dispensação de medicamentos. O questionário foi respondido por 1.412 pessoas vivendo com HIV em tratamento com anti-retrovirais. Para validação de constructo, foram realizadas duas etapas de análise fatorial. A matriz de correlação item-escala corrigida foi analisada; testes de associação entre a variável de interesse, variáveis sócio-demográficas e constructos relacionados foram realizados. A confiabilidade foi estudada por meio da consistência interna das subescalas, estimada pelo alpha de Cronbach. Cinco dimensões da satisfação foram identificadas. Encontrou-se consistência interna moderada para essas dimensões, sugerindo adequações. Houve concordância entre os resultados dos testes de associação realizados e os achados de outros estudos descritos na literatura. O instrumento mostrou-se apropriado para ser aplicado em populações semelhantes, servindo para aferir a avaliação dos usuários sobre os serviços recebidos e assim orientar melhorias nos serviços avaliados.Reports in Public HealthCadernos de Saúde Pública2009-07-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlapplication/pdfhttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178Reports in Public Health; Vol. 25 No. 7 (2009): JulyCadernos de Saúde Pública; v. 25 n. 7 (2009): Julho1678-44640102-311Xreponame:Cadernos de Saúde Públicainstname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZenghttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8497https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8498Azeredo, Thiago BotelhoOliveira, Maria AuxiliadoraLuiza, Vera LuciaEsher, ÂngelaCampos, Mônica Rodriguesinfo:eu-repo/semantics/openAccess2024-03-06T15:28:01Zoai:ojs.teste-cadernos.ensp.fiocruz.br:article/4178Revistahttps://cadernos.ensp.fiocruz.br/ojs/index.php/csphttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/oaicadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br1678-44640102-311Xopendoar:2024-03-06T13:04:49.584535Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)true
dc.title.none.fl_str_mv User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
title User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
spellingShingle User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
Azeredo, Thiago Botelho
Consumer Satisfaction
Patient Satisfaction
Questionnaires
Psychometrics
title_short User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
title_full User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
title_fullStr User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
title_full_unstemmed User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
title_sort User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
author Azeredo, Thiago Botelho
author_facet Azeredo, Thiago Botelho
Oliveira, Maria Auxiliadora
Luiza, Vera Lucia
Esher, Ângela
Campos, Mônica Rodrigues
author_role author
author2 Oliveira, Maria Auxiliadora
Luiza, Vera Lucia
Esher, Ângela
Campos, Mônica Rodrigues
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Azeredo, Thiago Botelho
Oliveira, Maria Auxiliadora
Luiza, Vera Lucia
Esher, Ângela
Campos, Mônica Rodrigues
dc.subject.por.fl_str_mv Consumer Satisfaction
Patient Satisfaction
Questionnaires
Psychometrics
topic Consumer Satisfaction
Patient Satisfaction
Questionnaires
Psychometrics
description The objective of this study is to evaluate the psychometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Program, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that evaluated the quality of medicine dispensing. The questionnaire was answered by 1,412 people living with HIV and undergoing antiretroviral therapy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliability was studied by means of the sub-scales' internal consistency, estimated by Cronbach's alpha. Five relevant satisfaction dimensions were identified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the literature. We conclude that the instrument is appropriate for application in similar populations with adequate psychometric characteristics and serves to measure users' assessments of the pharmaceutical services received and helps to orient improvements in such services.
publishDate 2009
dc.date.none.fl_str_mv 2009-07-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178
url https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8497
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8498
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
application/pdf
dc.publisher.none.fl_str_mv Reports in Public Health
Cadernos de Saúde Pública
publisher.none.fl_str_mv Reports in Public Health
Cadernos de Saúde Pública
dc.source.none.fl_str_mv Reports in Public Health; Vol. 25 No. 7 (2009): July
Cadernos de Saúde Pública; v. 25 n. 7 (2009): Julho
1678-4464
0102-311X
reponame:Cadernos de Saúde Pública
instname:Fundação Oswaldo Cruz (FIOCRUZ)
instacron:FIOCRUZ
instname_str Fundação Oswaldo Cruz (FIOCRUZ)
instacron_str FIOCRUZ
institution FIOCRUZ
reponame_str Cadernos de Saúde Pública
collection Cadernos de Saúde Pública
repository.name.fl_str_mv Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)
repository.mail.fl_str_mv cadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br
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