User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Cadernos de Saúde Pública |
Texto Completo: | https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178 |
Resumo: | The objective of this study is to evaluate the psychometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Program, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that evaluated the quality of medicine dispensing. The questionnaire was answered by 1,412 people living with HIV and undergoing antiretroviral therapy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliability was studied by means of the sub-scales' internal consistency, estimated by Cronbach's alpha. Five relevant satisfaction dimensions were identified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the literature. We conclude that the instrument is appropriate for application in similar populations with adequate psychometric characteristics and serves to measure users' assessments of the pharmaceutical services received and helps to orient improvements in such services. |
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User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issuesConsumer SatisfactionPatient SatisfactionQuestionnairesPsychometricsThe objective of this study is to evaluate the psychometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Program, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that evaluated the quality of medicine dispensing. The questionnaire was answered by 1,412 people living with HIV and undergoing antiretroviral therapy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliability was studied by means of the sub-scales' internal consistency, estimated by Cronbach's alpha. Five relevant satisfaction dimensions were identified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the literature. We conclude that the instrument is appropriate for application in similar populations with adequate psychometric characteristics and serves to measure users' assessments of the pharmaceutical services received and helps to orient improvements in such services.O objetivo do presente artigo é avaliar propriedades psicométricas de uma escala de satisfação de usuários do Programa Nacional de DST/AIDS com a dispensação de medicamentos. A escala foi desenvolvida e aplicada num estudo abrangendo dez estados brasileiros para avaliar a qualidade da dispensação de medicamentos. O questionário foi respondido por 1.412 pessoas vivendo com HIV em tratamento com anti-retrovirais. Para validação de constructo, foram realizadas duas etapas de análise fatorial. A matriz de correlação item-escala corrigida foi analisada; testes de associação entre a variável de interesse, variáveis sócio-demográficas e constructos relacionados foram realizados. A confiabilidade foi estudada por meio da consistência interna das subescalas, estimada pelo alpha de Cronbach. Cinco dimensões da satisfação foram identificadas. Encontrou-se consistência interna moderada para essas dimensões, sugerindo adequações. Houve concordância entre os resultados dos testes de associação realizados e os achados de outros estudos descritos na literatura. O instrumento mostrou-se apropriado para ser aplicado em populações semelhantes, servindo para aferir a avaliação dos usuários sobre os serviços recebidos e assim orientar melhorias nos serviços avaliados.Reports in Public HealthCadernos de Saúde Pública2009-07-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlapplication/pdfhttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178Reports in Public Health; Vol. 25 No. 7 (2009): JulyCadernos de Saúde Pública; v. 25 n. 7 (2009): Julho1678-44640102-311Xreponame:Cadernos de Saúde Públicainstname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZenghttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8497https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8498Azeredo, Thiago BotelhoOliveira, Maria AuxiliadoraLuiza, Vera LuciaEsher, ÂngelaCampos, Mônica Rodriguesinfo:eu-repo/semantics/openAccess2024-03-06T15:28:01Zoai:ojs.teste-cadernos.ensp.fiocruz.br:article/4178Revistahttps://cadernos.ensp.fiocruz.br/ojs/index.php/csphttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/oaicadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br1678-44640102-311Xopendoar:2024-03-06T13:04:49.584535Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)true |
dc.title.none.fl_str_mv |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
title |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
spellingShingle |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues Azeredo, Thiago Botelho Consumer Satisfaction Patient Satisfaction Questionnaires Psychometrics |
title_short |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
title_full |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
title_fullStr |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
title_full_unstemmed |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
title_sort |
User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues |
author |
Azeredo, Thiago Botelho |
author_facet |
Azeredo, Thiago Botelho Oliveira, Maria Auxiliadora Luiza, Vera Lucia Esher, Ângela Campos, Mônica Rodrigues |
author_role |
author |
author2 |
Oliveira, Maria Auxiliadora Luiza, Vera Lucia Esher, Ângela Campos, Mônica Rodrigues |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Azeredo, Thiago Botelho Oliveira, Maria Auxiliadora Luiza, Vera Lucia Esher, Ângela Campos, Mônica Rodrigues |
dc.subject.por.fl_str_mv |
Consumer Satisfaction Patient Satisfaction Questionnaires Psychometrics |
topic |
Consumer Satisfaction Patient Satisfaction Questionnaires Psychometrics |
description |
The objective of this study is to evaluate the psychometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Program, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that evaluated the quality of medicine dispensing. The questionnaire was answered by 1,412 people living with HIV and undergoing antiretroviral therapy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliability was studied by means of the sub-scales' internal consistency, estimated by Cronbach's alpha. Five relevant satisfaction dimensions were identified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the literature. We conclude that the instrument is appropriate for application in similar populations with adequate psychometric characteristics and serves to measure users' assessments of the pharmaceutical services received and helps to orient improvements in such services. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009-07-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178 |
url |
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8497 https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/4178/8498 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html application/pdf |
dc.publisher.none.fl_str_mv |
Reports in Public Health Cadernos de Saúde Pública |
publisher.none.fl_str_mv |
Reports in Public Health Cadernos de Saúde Pública |
dc.source.none.fl_str_mv |
Reports in Public Health; Vol. 25 No. 7 (2009): July Cadernos de Saúde Pública; v. 25 n. 7 (2009): Julho 1678-4464 0102-311X reponame:Cadernos de Saúde Pública instname:Fundação Oswaldo Cruz (FIOCRUZ) instacron:FIOCRUZ |
instname_str |
Fundação Oswaldo Cruz (FIOCRUZ) |
instacron_str |
FIOCRUZ |
institution |
FIOCRUZ |
reponame_str |
Cadernos de Saúde Pública |
collection |
Cadernos de Saúde Pública |
repository.name.fl_str_mv |
Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ) |
repository.mail.fl_str_mv |
cadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br |
_version_ |
1816705361161224192 |