Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Detalhes bibliográficos
Autor(a) principal: Ane Polline Lacerda Protasio
Data de Publicação: 2017
Outros Autores: Luciano Bezerra Gomes, Liliane dos Santos Machado, Ana Maria Gondim Valença
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Cadernos de Saúde Pública
Texto Completo: https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355
Resumo: The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.
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spelling Factors associated with user satisfaction regarding treatment offered in Brazilian primary health carePrimary Health CareHealth Services EvaluationConsumer BehaviorThe Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.El Programa Nacional de Mejora del Acceso y Calidad de la Atención Básica (PMAQ-AB) tiene como objetivo mejorar la calidad de los servicios públicos de salud. El objetivo del estudio fue identificar los principales factores que influencian la satisfacción de los usuarios con los servicios de atención básica en Brasil. El estudio utilizó datos secundarios del primer ciclo del PMAQ-AB. El análisis de clústeres se utilizó para identificar la variable-desenlace satisfacción de usuarios, y la regresión logística se aplicó para obtener el modelo decisorio. A partir del modelo de regresión, se destacan dos factores relacionados con la influencia sobre la satisfacción de usuarios en Brasil: la percepción del usuario de que el equipo de salud no procuró atender sus necesidades y problemas internos de la unidad de salud; la sensación del usuario de no sentirse respetado por los profesionales, o de sentirse respetado sólo eventualmente, en relación a sus hábitos culturales, costumbres y religión. El estudio reveló la importancia del compromiso de equipos y gestores en la mejora del acceso, satisfacción de las necesidades de los usuarios y mejora de los aspectos organizativos y de relación entre profesionales y usuarios.O Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica (PMAQ-AB) tem como objetivo melhorar a qualidade dos serviços públicos de saúde. O objetivo do estudo foi identificar os principais fatores que influenciam a satisfação dos usuários com os serviços de atenção básica no Brasil. O estudo utilizou dados secundários do primeiro ciclo do PMAQ-AB. A análise de clusters foi utilizada para identificar a variável-desfecho satisfação de usuários, e a regressão logística foi aplicada para obter o modelo decisório. A partir do modelo de regressão, destacam-se dois fatores relacionados à influência sobre a satisfação de usuários no Brasil: a percepção do usuário de que a equipe de saúde não procurou atender suas necessidades e problemas internos da unidade de saúde; a sensação do usuário de não se sentir respeitado pelos profissionais, ou de sentir respeitado apenas eventualmente, em relação a seus hábitos culturais, costumes e religião. O estudo revelou a importância do compromisso de equipes e gestores na melhoria do acesso, satisfação das necessidades dos usuários e melhoria dos aspectos organizacionais e da relação entre profissionais e usuários.Reports in Public HealthCadernos de Saúde Pública2017-03-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlapplication/pdfhttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355Reports in Public Health; Vol. 33 No. 2 (2017): FebruaryCadernos de Saúde Pública; v. 33 n. 2 (2017): Fevereiro1678-44640102-311Xreponame:Cadernos de Saúde Públicainstname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZenghttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355/13536https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355/13537Ane Polline Lacerda ProtasioLuciano Bezerra GomesLiliane dos Santos MachadoAna Maria Gondim Valençainfo:eu-repo/semantics/openAccess2024-03-06T15:29:16Zoai:ojs.teste-cadernos.ensp.fiocruz.br:article/6355Revistahttps://cadernos.ensp.fiocruz.br/ojs/index.php/csphttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/oaicadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br1678-44640102-311Xopendoar:2024-03-06T13:07:16.383340Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)true
dc.title.none.fl_str_mv Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
title Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
spellingShingle Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
Ane Polline Lacerda Protasio
Primary Health Care
Health Services Evaluation
Consumer Behavior
title_short Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
title_full Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
title_fullStr Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
title_full_unstemmed Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
title_sort Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care
author Ane Polline Lacerda Protasio
author_facet Ane Polline Lacerda Protasio
Luciano Bezerra Gomes
Liliane dos Santos Machado
Ana Maria Gondim Valença
author_role author
author2 Luciano Bezerra Gomes
Liliane dos Santos Machado
Ana Maria Gondim Valença
author2_role author
author
author
dc.contributor.author.fl_str_mv Ane Polline Lacerda Protasio
Luciano Bezerra Gomes
Liliane dos Santos Machado
Ana Maria Gondim Valença
dc.subject.por.fl_str_mv Primary Health Care
Health Services Evaluation
Consumer Behavior
topic Primary Health Care
Health Services Evaluation
Consumer Behavior
description The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.
publishDate 2017
dc.date.none.fl_str_mv 2017-03-30
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355
url https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355/13536
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/6355/13537
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
application/pdf
dc.publisher.none.fl_str_mv Reports in Public Health
Cadernos de Saúde Pública
publisher.none.fl_str_mv Reports in Public Health
Cadernos de Saúde Pública
dc.source.none.fl_str_mv Reports in Public Health; Vol. 33 No. 2 (2017): February
Cadernos de Saúde Pública; v. 33 n. 2 (2017): Fevereiro
1678-4464
0102-311X
reponame:Cadernos de Saúde Pública
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reponame_str Cadernos de Saúde Pública
collection Cadernos de Saúde Pública
repository.name.fl_str_mv Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)
repository.mail.fl_str_mv cadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br
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