Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication

Detalhes bibliográficos
Autor(a) principal: Chamovitz, Ilan
Data de Publicação: 2013
Outros Autores: Theodoulidis, Babis
Tipo de documento: Artigo
Idioma: por
Título da fonte: RECIIS (Online)
Texto Completo: https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/554
Resumo: ABSTRACT This paper uses the approach known as Service Dominant Logic (SDL) and Co-creation of value to introduce the basic concepts of Service Science and SDL in the health information system area. Then the article shows that interaction through asynchronous communication may produce value. In this approach, one should not separate product attributes from service attributes, since they are complementary. Some Marketing concepts are present in our daily routine and can be applied to several service domains such as Education, Transport, Public Services, Health and Information and Communication Technology. Users of Health Systems have already been ranked in the context of Service Science. As part of an ongoing research that explores the use of virtual forums, the article presents an example - using the Forum DATASUS - to show the importance of interaction via asynchronous communication tool between users and service providers, in the development and implementation of Health Information Systems.Keywords: Services, ICT; Datasus; Forum; Health
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spelling Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communicationServicesICTDatasusForumHealthABSTRACT This paper uses the approach known as Service Dominant Logic (SDL) and Co-creation of value to introduce the basic concepts of Service Science and SDL in the health information system area. Then the article shows that interaction through asynchronous communication may produce value. In this approach, one should not separate product attributes from service attributes, since they are complementary. Some Marketing concepts are present in our daily routine and can be applied to several service domains such as Education, Transport, Public Services, Health and Information and Communication Technology. Users of Health Systems have already been ranked in the context of Service Science. As part of an ongoing research that explores the use of virtual forums, the article presents an example - using the Forum DATASUS - to show the importance of interaction via asynchronous communication tool between users and service providers, in the development and implementation of Health Information Systems.Keywords: Services, ICT; Datasus; Forum; HealthInstituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict/Fiocruz)2013-08-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/55410.3395/reciis.v7i2.554Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; Vol. 7 (2013): Temático - SuplementoRevista Eletrônica de Comunicação, Informação e Inovação em Saúde; Vol. 7 (2013): Temático - SuplementoRevue de la Communication, de l'Information et de l'Innovation en santé; Vol. 7 (2013): Temático - SuplementoRevista Eletrônica de Comunicação, Informação & Inovação em Saúde; v. 7 (2013): Temático - Suplemento1981-6278reponame:RECIIS (Online)instname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZporhttps://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/554/1196Chamovitz, IlanTheodoulidis, Babisinfo:eu-repo/semantics/openAccess2020-03-04T16:03:46Zoai:www.reciis.icict.fiocruz.br:article/554Revistahttps://www.reciis.icict.fiocruz.br/index.php/reciishttps://www.reciis.icict.fiocruz.br/index.php/reciis/oaireciis@icict.fiocruz.br1981-62781981-6278opendoar:2020-03-04T16:03:46RECIIS (Online) - Fundação Oswaldo Cruz (FIOCRUZ)false
dc.title.none.fl_str_mv Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
title Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
spellingShingle Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
Chamovitz, Ilan
Services
ICT
Datasus
Forum
Health
title_short Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
title_full Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
title_fullStr Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
title_full_unstemmed Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
title_sort Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication
author Chamovitz, Ilan
author_facet Chamovitz, Ilan
Theodoulidis, Babis
author_role author
author2 Theodoulidis, Babis
author2_role author
dc.contributor.author.fl_str_mv Chamovitz, Ilan
Theodoulidis, Babis
dc.subject.por.fl_str_mv Services
ICT
Datasus
Forum
Health
topic Services
ICT
Datasus
Forum
Health
description ABSTRACT This paper uses the approach known as Service Dominant Logic (SDL) and Co-creation of value to introduce the basic concepts of Service Science and SDL in the health information system area. Then the article shows that interaction through asynchronous communication may produce value. In this approach, one should not separate product attributes from service attributes, since they are complementary. Some Marketing concepts are present in our daily routine and can be applied to several service domains such as Education, Transport, Public Services, Health and Information and Communication Technology. Users of Health Systems have already been ranked in the context of Service Science. As part of an ongoing research that explores the use of virtual forums, the article presents an example - using the Forum DATASUS - to show the importance of interaction via asynchronous communication tool between users and service providers, in the development and implementation of Health Information Systems.Keywords: Services, ICT; Datasus; Forum; Health
publishDate 2013
dc.date.none.fl_str_mv 2013-08-30
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/554
10.3395/reciis.v7i2.554
url https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/554
identifier_str_mv 10.3395/reciis.v7i2.554
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/554/1196
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict/Fiocruz)
publisher.none.fl_str_mv Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict/Fiocruz)
dc.source.none.fl_str_mv Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; Vol. 7 (2013): Temático - Suplemento
Revista Eletrônica de Comunicação, Informação e Inovação em Saúde; Vol. 7 (2013): Temático - Suplemento
Revue de la Communication, de l'Information et de l'Innovation en santé; Vol. 7 (2013): Temático - Suplemento
Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; v. 7 (2013): Temático - Suplemento
1981-6278
reponame:RECIIS (Online)
instname:Fundação Oswaldo Cruz (FIOCRUZ)
instacron:FIOCRUZ
instname_str Fundação Oswaldo Cruz (FIOCRUZ)
instacron_str FIOCRUZ
institution FIOCRUZ
reponame_str RECIIS (Online)
collection RECIIS (Online)
repository.name.fl_str_mv RECIIS (Online) - Fundação Oswaldo Cruz (FIOCRUZ)
repository.mail.fl_str_mv reciis@icict.fiocruz.br
_version_ 1798942462147821568

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