Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System
| Autor(a) principal: | |
|---|---|
| Data de Publicação: | 2021 |
| Outros Autores: | , , , , |
| Tipo de documento: | Artigo |
| Idioma: | por |
| Título da fonte: | Vigilância Sanitária em Debate |
| Texto Completo: | https://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833 |
Resumo: | Introduction: Quality management is an outstanding mechanism in the managerial context, established as a theoretical and practical space of knowledge production, influencing the execution and control of processes in organizations. Objective: Identifying by means of self-evaluation the application of quality management practices in Health Surveillance Agencies. Method: Exploratory, descriptive, self-evaluation study using an electronic form for data collection, regarding a set of requirements deemed as initial stage of the Quality Management System model based on the ABNT NBR ISO 9001: 2015 Standard. In order to consult with Health Surveillance Agencies that deal with activities of high sanitary risk, municipalities and states in whose territories there were at least three factories of either medicines or active pharmaceutical ingredients or healthcare products classes of risk III and IV were selected. Thus, the universe of study comprehends seven states and 32 municipalities, with 94.0% and 63.0% of the Brazilian industrial park for these kinds of industry, in 2018. Results: In every agency there are quality management practices being performed: practices related to Planning and Support are the most widespread; those relative to Performance Evaluation are the least present. Conclusions: Grasping the degree to which Health Surveillance Agencies comply with the starting set of requirements of each section of the Model has contributed to confirm the potential of implementing the principles of the Quality Management System in the entities of the National Health Surveillance System, so they are in line with the demands for management improvement imposed by the national and international regulatory environment. |
| id |
FIOCRUZ-9_ae28138fd73265919042bf26736eb4c5 |
|---|---|
| oai_identifier_str |
oai:ojs.visaemdebate.incqs.fiocruz.br:article/1833 |
| network_acronym_str |
FIOCRUZ-9 |
| network_name_str |
Vigilância Sanitária em Debate |
| repository_id_str |
|
| spelling |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance SystemGestão da qualidade na administração pública: autoavaliação sobre a aplicação de práticas em órgãos do Sistema Nacional de Vigilância SanitáriaGestão da Qualidade; Vigilância Sanitária; ISO 9001 Quality Management; Health Surveillance; ISO 9001Gestión de calidad, vigilancia de la salud, ISO 9001.Introduction: Quality management is an outstanding mechanism in the managerial context, established as a theoretical and practical space of knowledge production, influencing the execution and control of processes in organizations. Objective: Identifying by means of self-evaluation the application of quality management practices in Health Surveillance Agencies. Method: Exploratory, descriptive, self-evaluation study using an electronic form for data collection, regarding a set of requirements deemed as initial stage of the Quality Management System model based on the ABNT NBR ISO 9001: 2015 Standard. In order to consult with Health Surveillance Agencies that deal with activities of high sanitary risk, municipalities and states in whose territories there were at least three factories of either medicines or active pharmaceutical ingredients or healthcare products classes of risk III and IV were selected. Thus, the universe of study comprehends seven states and 32 municipalities, with 94.0% and 63.0% of the Brazilian industrial park for these kinds of industry, in 2018. Results: In every agency there are quality management practices being performed: practices related to Planning and Support are the most widespread; those relative to Performance Evaluation are the least present. Conclusions: Grasping the degree to which Health Surveillance Agencies comply with the starting set of requirements of each section of the Model has contributed to confirm the potential of implementing the principles of the Quality Management System in the entities of the National Health Surveillance System, so they are in line with the demands for management improvement imposed by the national and international regulatory environment.Introducción: La gestión de la calidad es una herramienta destacada en el contexto gerencial, consolidándose como un espacio teórico y práctico para la producción de conocimiento, incidiendo en la ejecución y el control de los procesos de trabajo en las organizaciones. Objetivo: Identificar la aplicación de prácticas de gestión de la calidad en Órganos de Vigilancia Sanitaria (Visa). Método: En estudio exploratorio y descriptivo, de autoevaluación, se ha aplicado un formulario electrónico para la recolección de datos, basada en requisitos considerados iniciales para un Modelo de Sistema de Gestión de la Calidad (SGC) para unidades del SNVS, estructurado a partir de la norma NBR ISO 9001:2015. El estudio ha considerado Órganos de Visa de municipios y estados, en cuyos territorios había, en 2018, por lo menos tres industrias fabricantes de medicamentos y/o principios activos farmacéuticos y/o productos sanitarios de las clases de riesgo III y IV, en un total de siete estados más 32 municipios. Resultados: Se ha observado que los Órganos de Visa estudiados ejecutan prácticas de gestión de la calidad, siendo las prácticas de Planificación y Soporte las más extendidas, mientras que las enfocadas en la Evaluación del Desempeño son las menos presentes. Conclusiones: Conocer el grado en que los órganos cumplen con los requisitos iniciales de cada una de las secciones del Modelo ha contribuido para confirmar el potencial para implantación de los principios del Sistema de Gestión de la Calidad en las organizaciones del SNVS, para que estén en sintonía con las exigencias de mejora de la gestión impuestas por el entorno regulatorio nacional e internacional.Introdução: A gestão da qualidade é um mecanismo de destaque no contexto gerencial, firmando-se como espaço teórico e prático de produção de conhecimento e influenciando a execução e o controle nos processos de trabalho nas organizações. Objetivo: Identificar a aplicação de práticas de gestão da qualidade, por meio de autoavaliação, em órgãos deVigilância Sanitária. Método: Estudo exploratório descritivo, de autoavaliação, com uso de formulário eletrônico para a coleta de dados. Foram selecionados e aplicados requisitos considerados iniciais em um modelo de Sistema de Gestão da Qualidade, a partir da norma ABNT NBR ISO 9001:2015. Com o intuito de consultar órgãos de Vigilância Sanitária que exercessem ações envolvendo atividades de alto risco sanitário, foram considerados municípios e estados em cujos territórios houvesse concentração de, pelo menos, três unidades industriais fabricantes de medicamentos, insumos farmacêuticos ativos e produtos para a saúde classes de risco III e IV. Assim, o universo do estudo compreendeu sete estados e 32 municípios, nos quais estavam instalados, respectivamente, 94,0% e 63,0% do parque industrial brasileiro das referidas indústrias, no ano de 2018. Resultados: Observou-se que, nos órgãos de Vigilância Sanitária estudados, existem práticas de gestão da qualidade sendo executadas, sendo que as práticas de planejamento e apoio são as mais difundidas, enquanto as voltadas à avaliação de desempenho são as menos presentes. Conclusões: Conhecer o grau em que os órgãos de Vigilância Sanitária atendem aos requisitos iniciais de cada uma das seções de um modelo de Sistema de Gestão da Qualidade contribui para confirmar o potencial para implantação de princípios da Gestão da Qualidade nos entes que compõem o Sistema Nacional de Vigilância Sanitária, para que esses estejam em sintonia com as exigências de melhoria de gestão impostas pelo ambiente regulatório nacional e internacional.Instituto Nacional de Controle de Qualidade em Saúde2021-08-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersion"Peer-reviewed article""Artículo revisado por pares""Artigo avaliado pelos pares"application/pdfapplication/pdfhttps://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/183310.22239/2317-269X.01833Health Surveillance under Debate: Society, Science & Technology ; Vol. 9 No. 3 (2021): August; 40-48Vigilancia en Salud en Debate: Sociedad, Ciencia y Tecnología; Vol. 9 Núm. 3 (2021): Agosto; 40-48Vigil Sanit Debate, Rio de Janeiro; v. 9 n. 3 (2021): Agosto; 40-482317-269Xreponame:Vigilância Sanitária em Debateinstname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZporhttps://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833/1343https://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833/1453Copyright (c) 2021 Vigilância Sanitária em Debate: Sociedade, Ciência & Tecnologia (Health Surveillance under Debate: Society, Science & Technology) – Visa em Debatehttps://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessMadeira Silva, Wilma Borralho Bacelar, Vera Maria Iuri Alves de Sousa, Artur Augusta Accioly Varella Barca, Danila Medeiros Santos, Cláudio Lopes Zanetta, Bruno2023-06-27T15:13:38Zoai:ojs.visaemdebate.incqs.fiocruz.br:article/1833Revistahttps://visaemdebate.incqs.fiocruz.br/index.php/visaemdebatePUBhttps://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/oaiincqs.visaemdebate@fiocruz.br || gisele.neves@fiocruz.br2317-269X2317-269Xopendoar:2023-06-27T15:13:38Vigilância Sanitária em Debate - Fundação Oswaldo Cruz (FIOCRUZ)false |
| dc.title.none.fl_str_mv |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System Gestão da qualidade na administração pública: autoavaliação sobre a aplicação de práticas em órgãos do Sistema Nacional de Vigilância Sanitária |
| title |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System |
| spellingShingle |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System Madeira Silva, Wilma Gestão da Qualidade; Vigilância Sanitária; ISO 9001 Quality Management; Health Surveillance; ISO 9001 Gestión de calidad, vigilancia de la salud, ISO 9001. |
| title_short |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System |
| title_full |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System |
| title_fullStr |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System |
| title_full_unstemmed |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System |
| title_sort |
Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System |
| author |
Madeira Silva, Wilma |
| author_facet |
Madeira Silva, Wilma Borralho Bacelar, Vera Maria Iuri Alves de Sousa, Artur Augusta Accioly Varella Barca, Danila Medeiros Santos, Cláudio Lopes Zanetta, Bruno |
| author_role |
author |
| author2 |
Borralho Bacelar, Vera Maria Iuri Alves de Sousa, Artur Augusta Accioly Varella Barca, Danila Medeiros Santos, Cláudio Lopes Zanetta, Bruno |
| author2_role |
author author author author author |
| dc.contributor.author.fl_str_mv |
Madeira Silva, Wilma Borralho Bacelar, Vera Maria Iuri Alves de Sousa, Artur Augusta Accioly Varella Barca, Danila Medeiros Santos, Cláudio Lopes Zanetta, Bruno |
| dc.subject.por.fl_str_mv |
Gestão da Qualidade; Vigilância Sanitária; ISO 9001 Quality Management; Health Surveillance; ISO 9001 Gestión de calidad, vigilancia de la salud, ISO 9001. |
| topic |
Gestão da Qualidade; Vigilância Sanitária; ISO 9001 Quality Management; Health Surveillance; ISO 9001 Gestión de calidad, vigilancia de la salud, ISO 9001. |
| description |
Introduction: Quality management is an outstanding mechanism in the managerial context, established as a theoretical and practical space of knowledge production, influencing the execution and control of processes in organizations. Objective: Identifying by means of self-evaluation the application of quality management practices in Health Surveillance Agencies. Method: Exploratory, descriptive, self-evaluation study using an electronic form for data collection, regarding a set of requirements deemed as initial stage of the Quality Management System model based on the ABNT NBR ISO 9001: 2015 Standard. In order to consult with Health Surveillance Agencies that deal with activities of high sanitary risk, municipalities and states in whose territories there were at least three factories of either medicines or active pharmaceutical ingredients or healthcare products classes of risk III and IV were selected. Thus, the universe of study comprehends seven states and 32 municipalities, with 94.0% and 63.0% of the Brazilian industrial park for these kinds of industry, in 2018. Results: In every agency there are quality management practices being performed: practices related to Planning and Support are the most widespread; those relative to Performance Evaluation are the least present. Conclusions: Grasping the degree to which Health Surveillance Agencies comply with the starting set of requirements of each section of the Model has contributed to confirm the potential of implementing the principles of the Quality Management System in the entities of the National Health Surveillance System, so they are in line with the demands for management improvement imposed by the national and international regulatory environment. |
| publishDate |
2021 |
| dc.date.none.fl_str_mv |
2021-08-31 |
| dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion "Peer-reviewed article" "Artículo revisado por pares" "Artigo avaliado pelos pares" |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.uri.fl_str_mv |
https://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833 10.22239/2317-269X.01833 |
| url |
https://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833 |
| identifier_str_mv |
10.22239/2317-269X.01833 |
| dc.language.iso.fl_str_mv |
por |
| language |
por |
| dc.relation.none.fl_str_mv |
https://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833/1343 https://visaemdebate.incqs.fiocruz.br/index.php/visaemdebate/article/view/1833/1453 |
| dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by-nc/4.0 info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
https://creativecommons.org/licenses/by-nc/4.0 |
| eu_rights_str_mv |
openAccess |
| dc.format.none.fl_str_mv |
application/pdf application/pdf |
| dc.publisher.none.fl_str_mv |
Instituto Nacional de Controle de Qualidade em Saúde |
| publisher.none.fl_str_mv |
Instituto Nacional de Controle de Qualidade em Saúde |
| dc.source.none.fl_str_mv |
Health Surveillance under Debate: Society, Science & Technology ; Vol. 9 No. 3 (2021): August; 40-48 Vigilancia en Salud en Debate: Sociedad, Ciencia y Tecnología; Vol. 9 Núm. 3 (2021): Agosto; 40-48 Vigil Sanit Debate, Rio de Janeiro; v. 9 n. 3 (2021): Agosto; 40-48 2317-269X reponame:Vigilância Sanitária em Debate instname:Fundação Oswaldo Cruz (FIOCRUZ) instacron:FIOCRUZ |
| instname_str |
Fundação Oswaldo Cruz (FIOCRUZ) |
| instacron_str |
FIOCRUZ |
| institution |
FIOCRUZ |
| reponame_str |
Vigilância Sanitária em Debate |
| collection |
Vigilância Sanitária em Debate |
| repository.name.fl_str_mv |
Vigilância Sanitária em Debate - Fundação Oswaldo Cruz (FIOCRUZ) |
| repository.mail.fl_str_mv |
incqs.visaemdebate@fiocruz.br || gisele.neves@fiocruz.br |
| _version_ |
1797042046507155456 |