Centro de serviços compartilhados : a experiência do Estado de Minas Gerais
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional da Fundação João Pinheiro |
Texto Completo: | http://repositorio.fjp.mg.gov.br/handle/tede/591 |
Resumo: | The brazilian public administration, in an endless process of improvement of its management, needs to create and use management instruments capable of implement efficiency in the governemet acts. And, in a scenario of transposition from a burocratic state to a management driven state, with focus on results, the Shared Service Center - SSC became a helpful instrument of promotion, not only of cost reduction and services improvement to the good function of the public machine, also as a increase of management efficiency to the sector. Already concolidated as an important instrument of management improvement in the private sector, the SSC promotes expectations, preparations ans strategic alignments to achive results, also inthe public sector. Although it has already been adopted by some foreign governs, the nacional experiences are incipient, fact that triggers the pioneering position in the implementation desired by the state of Minas Gerais government. With the propouse of analyse the procurement model used by the government, the present qualitative survey, analyzed the facilitators and hindering in the process of definition of a contractual model by the Govern of Minas Gerais to diagnose, implement and stabilization of a SSC, through desk research and interviews. Factors as the pioneer of the object, and legal limitations imposed on Public Administration for hiring services were identified as obstacles to be faced in the process of defining the contractual model. The physical centralization of government entities in the State of Minas Gerais in the City Administrative President Tancredo Neves was identified as a factor that facilitated the process of defining the model. Similarly, the support of top management of government was implicated as a facilitator in this process, as enabled technical visits to companies and public entities that have already deployed Shared Services Centers, appointed study group for preparation of the project, and operationalized the project. |
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2023-09-05T16:25:29Z2023-10-25T12:58:51Z2023-10-25T12:58:51Z2023-04-20Thomaz, Andreane Rocha. Centro de serviços compartilhados : a experiência do Estado de Minas Gerais. 2023. 125 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte.http://repositorio.fjp.mg.gov.br/handle/tede/591The brazilian public administration, in an endless process of improvement of its management, needs to create and use management instruments capable of implement efficiency in the governemet acts. And, in a scenario of transposition from a burocratic state to a management driven state, with focus on results, the Shared Service Center - SSC became a helpful instrument of promotion, not only of cost reduction and services improvement to the good function of the public machine, also as a increase of management efficiency to the sector. Already concolidated as an important instrument of management improvement in the private sector, the SSC promotes expectations, preparations ans strategic alignments to achive results, also inthe public sector. Although it has already been adopted by some foreign governs, the nacional experiences are incipient, fact that triggers the pioneering position in the implementation desired by the state of Minas Gerais government. With the propouse of analyse the procurement model used by the government, the present qualitative survey, analyzed the facilitators and hindering in the process of definition of a contractual model by the Govern of Minas Gerais to diagnose, implement and stabilization of a SSC, through desk research and interviews. Factors as the pioneer of the object, and legal limitations imposed on Public Administration for hiring services were identified as obstacles to be faced in the process of defining the contractual model. The physical centralization of government entities in the State of Minas Gerais in the City Administrative President Tancredo Neves was identified as a factor that facilitated the process of defining the model. Similarly, the support of top management of government was implicated as a facilitator in this process, as enabled technical visits to companies and public entities that have already deployed Shared Services Centers, appointed study group for preparation of the project, and operationalized the project.A Administração Pública brasileira, em constante processo de aprimoramento de sua gestão, requer a criação e o aproveitamento de instrumentos gerenciais capazes de viabilizar a eficiência de suas ações. E, num cenário de transposição de um estado burocrático para um estado gerencial, com foco em resultados, o Centro de Serviços Compartilhados - CSC tornou-se desejável instrumento de promoção, não só daredução dos custos e da melhoria dos serviços necessários ao bom funcionamento da máquina pública, como também do aumento da eficiência da gestão no setor. Consolidado no setor privado, o CSC passa a ser instrumento utilizado para o alcance de resultados, também no setor público. A presente pesquisa descritiva, de fundamento qualitativo, analisou as facilidades e as dificuldades do processo de definição de um modelo para diagnóstico, implementação e estabilização de um CSC, pelo governo de Minas Gerais, por meio da pesquisa documental e de entrevistas. Fatores como o pioneirismo do objeto, e limitações legais impostas à Administração Pública para contratação de serviços foram apontados como obstáculos a serem enfrentados no processo de definição do modelo contratual. Já a centralização física dos órgãos e entidades da Administração Pública do Estado de Minas Gerais na Cidade Administrativa Presidente Tancredo Neves foi apontada como um fator que facilitou o processo de definição do modelo. De igual modo, o apoio da alta cúpula do governo foi apontado como facilitador nesse processo, na medida em que viabilizou visitas técnicas a empresas e órgãos públicos que j á implantaram Centros de Serviços Compartilhados, designou grupo de estudos para elaboração do projeto, e operacionalizou o projeto.application/pdfporFundação João PinheiroPrograma de Mestrado em Administração PúblicaFJPBrasilEscola de Governo Professor Paulo Neves de CarvalhoCentro de Serviço CompartilhadoMinas GeraisContrato AdministrativoAdministração PúblicaADMINISTRACAO::ADMINISTRACAO PUBLICACentro de serviços compartilhados : a experiência do Estado de Minas Geraisinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisCruz, Marcus Vinícius Gonçalves dahttp://lattes.cnpq.br/3678172153181366http://lattes.cnpq.br/5722218981614820Thomaz, Andreane Rochainfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da Fundação João Pinheiroinstname:Fundação João Pinheiro (FJP)instacron:FJPORIGINALFJP05-000345.pdfFJP05-000345application/pdf6449389http://repositorio.fjp.mg.gov.br/bitstreams/0607cb64-a8e7-4911-bc64-fdadae22fd5f/downloada4ef087b9f7d2145bb1d7ba6db1ac194MD51LICENSElicense.txttext/plain2165http://repositorio.fjp.mg.gov.br/bitstreams/a863112c-b7ac-4c10-b36d-af9301528192/downloadbd3efa91386c1718a7f26a329fdcb468MD52TEXTFJP05-000345.pdf.txtFJP05-000345.pdf.txtExtracted texttext/plain103419http://repositorio.fjp.mg.gov.br/bitstreams/d856c316-4467-439f-ba60-343d8f1c3b19/download38b4815e3d7b378dd67c14610ec87900MD59THUMBNAILFJP05-000345.pdf.jpgFJP05-000345.pdf.jpgGenerated Thumbnailimage/jpeg2636http://repositorio.fjp.mg.gov.br/bitstreams/c1fb6a59-8649-4cde-aba3-9e90fa6ec9a4/download3d842c6013632af74d352a100762bbfbMD510tede/5912024-02-15 08:24:11.026open.accessoai:repositorio.fjp.mg.gov.br:tede/591http://repositorio.fjp.mg.gov.brRepositório InstitucionalPUBhttp://www.repositorio.fjp.mg.gov.br/oai/requestopendoar:2024-02-15T11:24:11Repositório Institucional da Fundação João Pinheiro - Fundação João Pinheiro (FJP)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 |
dc.title.por.fl_str_mv |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
title |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
spellingShingle |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais Thomaz, Andreane Rocha Centro de Serviço Compartilhado Minas Gerais Contrato Administrativo Administração Pública ADMINISTRACAO::ADMINISTRACAO PUBLICA |
title_short |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
title_full |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
title_fullStr |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
title_full_unstemmed |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
title_sort |
Centro de serviços compartilhados : a experiência do Estado de Minas Gerais |
author |
Thomaz, Andreane Rocha |
author_facet |
Thomaz, Andreane Rocha |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Cruz, Marcus Vinícius Gonçalves da |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/3678172153181366 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/5722218981614820 |
dc.contributor.author.fl_str_mv |
Thomaz, Andreane Rocha |
contributor_str_mv |
Cruz, Marcus Vinícius Gonçalves da |
dc.subject.por.fl_str_mv |
Centro de Serviço Compartilhado Minas Gerais Contrato Administrativo Administração Pública |
topic |
Centro de Serviço Compartilhado Minas Gerais Contrato Administrativo Administração Pública ADMINISTRACAO::ADMINISTRACAO PUBLICA |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO::ADMINISTRACAO PUBLICA |
description |
The brazilian public administration, in an endless process of improvement of its management, needs to create and use management instruments capable of implement efficiency in the governemet acts. And, in a scenario of transposition from a burocratic state to a management driven state, with focus on results, the Shared Service Center - SSC became a helpful instrument of promotion, not only of cost reduction and services improvement to the good function of the public machine, also as a increase of management efficiency to the sector. Already concolidated as an important instrument of management improvement in the private sector, the SSC promotes expectations, preparations ans strategic alignments to achive results, also inthe public sector. Although it has already been adopted by some foreign governs, the nacional experiences are incipient, fact that triggers the pioneering position in the implementation desired by the state of Minas Gerais government. With the propouse of analyse the procurement model used by the government, the present qualitative survey, analyzed the facilitators and hindering in the process of definition of a contractual model by the Govern of Minas Gerais to diagnose, implement and stabilization of a SSC, through desk research and interviews. Factors as the pioneer of the object, and legal limitations imposed on Public Administration for hiring services were identified as obstacles to be faced in the process of defining the contractual model. The physical centralization of government entities in the State of Minas Gerais in the City Administrative President Tancredo Neves was identified as a factor that facilitated the process of defining the model. Similarly, the support of top management of government was implicated as a facilitator in this process, as enabled technical visits to companies and public entities that have already deployed Shared Services Centers, appointed study group for preparation of the project, and operationalized the project. |
publishDate |
2023 |
dc.date.accessioned.fl_str_mv |
2023-09-05T16:25:29Z 2023-10-25T12:58:51Z |
dc.date.available.fl_str_mv |
2023-10-25T12:58:51Z |
dc.date.issued.fl_str_mv |
2023-04-20 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Thomaz, Andreane Rocha. Centro de serviços compartilhados : a experiência do Estado de Minas Gerais. 2023. 125 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte. |
dc.identifier.uri.fl_str_mv |
http://repositorio.fjp.mg.gov.br/handle/tede/591 |
identifier_str_mv |
Thomaz, Andreane Rocha. Centro de serviços compartilhados : a experiência do Estado de Minas Gerais. 2023. 125 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte. |
url |
http://repositorio.fjp.mg.gov.br/handle/tede/591 |
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por |
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por |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Fundação João Pinheiro |
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Programa de Mestrado em Administração Pública |
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FJP |
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Brasil |
dc.publisher.department.fl_str_mv |
Escola de Governo Professor Paulo Neves de Carvalho |
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Fundação João Pinheiro |
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