Perceptions by users attended at an emergency care: approach to Primary Health Care

• Autor(a) principal: Baratieri, Tatiane
• Data de Publicação: 2017
• Outros Autores: Paes de Almeida, Keroley, Lentsck, Maicon Henrique, Natal, Sonia
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Espaço para a Saúde (Online)
• Texto Completo: https://espacoparasaude.fpp.edu.br/index.php/espacosaude/article/view/345
• topic: Primary Health Care; Assistance to the patient; Emergency medical services.; Atenção Primária à Saúde; Assistência ao paciente; Serviços médicos de emergência.

The aim of the study was to understand the reasons leading the users to seek Emergency Care Units (UPA) when the health problem could be solved in the scope of Primary Health Care (APS). This is a descriptive, qualitative study with 24 UPA’s users from a municipality in the south of the country, data collection in February / March 2015, through a semi-structured interview, and data analysis through content analysis. The results yielded three categories: mismatch between the physician-centered view and the inadequacy of the APS healthcare teams to address spontaneous demand; the poor reception at the APS leads to access difficulties and low resolution from the healthcare team; and disarticulation between UPA and APS: there is a need for structuring care coordination. It is concluded that the UPAs are seen by the population as more resolutive, thus requiring the ordenation of care flows, and the education/ information to the population about its functioning.