Evaluation of the use of services provided by emergency care units in a Brazilian municipality

Detalhes bibliográficos
Autor(a) principal: ZANON,Lubieska Rangel
Data de Publicação: 2016
Outros Autores: ZANIN,Luciane, FLÓRIO,Flávia Martão
Tipo de documento: Artigo
Idioma: eng
Título da fonte: RGO - Revista Gaúcha de Odontologia (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1981-86372016000400411
Resumo: ABSTRACT Objective: To characterize the users and to analyze the factors that determine their choice in using the emergency services. Methods: The study was carried out in the two Emergency Care Units in Serra (Espírito Santo, Brazil). With regard to those users seeking the services of these Emergency Care Units, a trained interviewer approached 1 out of every 4 adults classified in the nursing consultation as not relevant to the Service ("false demand"), amounting to a total of 390 interviews. Using a validated questionnaire, the interview was conducted in accordance with the policies set out in the Health Service Action Plan. 80% of the demand was classified as not relevant. Results: The "false demand" was chiefly composed of women (55.1%), educated to a level between high school and incomplete higher education (69.4%) and 14.6% were enrolled in private health plans. 78.5% had not previously sought any health service, in view of the ostensible guarantee of same-day care (43.1%) or the difficulty in receiving care in the basic health units (37.9%). Conclusion: The majority of consultations performed in the Emergency Care Units should be resolved in basic healthcare facilities. The "false demand" is related to the reported difficulties the basic health units have in providing the necessary care and their ability to resolve the problem.
id FSLM-1_d3a74d142f8d20db6c6105c749720eb9
oai_identifier_str oai:scielo:S1981-86372016000400411
network_acronym_str FSLM-1
network_name_str RGO - Revista Gaúcha de Odontologia (Online)
repository_id_str
spelling Evaluation of the use of services provided by emergency care units in a Brazilian municipalityAccessibility to health servicesEmergency medical servicesUnified Health SystemABSTRACT Objective: To characterize the users and to analyze the factors that determine their choice in using the emergency services. Methods: The study was carried out in the two Emergency Care Units in Serra (Espírito Santo, Brazil). With regard to those users seeking the services of these Emergency Care Units, a trained interviewer approached 1 out of every 4 adults classified in the nursing consultation as not relevant to the Service ("false demand"), amounting to a total of 390 interviews. Using a validated questionnaire, the interview was conducted in accordance with the policies set out in the Health Service Action Plan. 80% of the demand was classified as not relevant. Results: The "false demand" was chiefly composed of women (55.1%), educated to a level between high school and incomplete higher education (69.4%) and 14.6% were enrolled in private health plans. 78.5% had not previously sought any health service, in view of the ostensible guarantee of same-day care (43.1%) or the difficulty in receiving care in the basic health units (37.9%). Conclusion: The majority of consultations performed in the Emergency Care Units should be resolved in basic healthcare facilities. The "false demand" is related to the reported difficulties the basic health units have in providing the necessary care and their ability to resolve the problem.Faculdade São Leopoldo Mandic2016-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1981-86372016000400411RGO - Revista Gaúcha de Odontologia v.64 n.4 2016reponame:RGO - Revista Gaúcha de Odontologia (Online)instname:Faculdade São Leopoldo Mandic (FSLM)instacron:FSLM10.1590/1981-863720160003000073043info:eu-repo/semantics/openAccessZANON,Lubieska RangelZANIN,LucianeFLÓRIO,Flávia Martãoeng2019-08-06T00:00:00Zoai:scielo:S1981-86372016000400411Revistahttp://revodonto.bvsalud.org/scielo.php?script=sci_serial&pid=1981-8637&lng=pt&nrm=isohttps://old.scielo.br/oai/scielo-oai.php||contato@revistargo.com.br1981-86370103-6971opendoar:2019-08-06T00:00RGO - Revista Gaúcha de Odontologia (Online) - Faculdade São Leopoldo Mandic (FSLM)false
dc.title.none.fl_str_mv Evaluation of the use of services provided by emergency care units in a Brazilian municipality
title Evaluation of the use of services provided by emergency care units in a Brazilian municipality
spellingShingle Evaluation of the use of services provided by emergency care units in a Brazilian municipality
ZANON,Lubieska Rangel
Accessibility to health services
Emergency medical services
Unified Health System
title_short Evaluation of the use of services provided by emergency care units in a Brazilian municipality
title_full Evaluation of the use of services provided by emergency care units in a Brazilian municipality
title_fullStr Evaluation of the use of services provided by emergency care units in a Brazilian municipality
title_full_unstemmed Evaluation of the use of services provided by emergency care units in a Brazilian municipality
title_sort Evaluation of the use of services provided by emergency care units in a Brazilian municipality
author ZANON,Lubieska Rangel
author_facet ZANON,Lubieska Rangel
ZANIN,Luciane
FLÓRIO,Flávia Martão
author_role author
author2 ZANIN,Luciane
FLÓRIO,Flávia Martão
author2_role author
author
dc.contributor.author.fl_str_mv ZANON,Lubieska Rangel
ZANIN,Luciane
FLÓRIO,Flávia Martão
dc.subject.por.fl_str_mv Accessibility to health services
Emergency medical services
Unified Health System
topic Accessibility to health services
Emergency medical services
Unified Health System
description ABSTRACT Objective: To characterize the users and to analyze the factors that determine their choice in using the emergency services. Methods: The study was carried out in the two Emergency Care Units in Serra (Espírito Santo, Brazil). With regard to those users seeking the services of these Emergency Care Units, a trained interviewer approached 1 out of every 4 adults classified in the nursing consultation as not relevant to the Service ("false demand"), amounting to a total of 390 interviews. Using a validated questionnaire, the interview was conducted in accordance with the policies set out in the Health Service Action Plan. 80% of the demand was classified as not relevant. Results: The "false demand" was chiefly composed of women (55.1%), educated to a level between high school and incomplete higher education (69.4%) and 14.6% were enrolled in private health plans. 78.5% had not previously sought any health service, in view of the ostensible guarantee of same-day care (43.1%) or the difficulty in receiving care in the basic health units (37.9%). Conclusion: The majority of consultations performed in the Emergency Care Units should be resolved in basic healthcare facilities. The "false demand" is related to the reported difficulties the basic health units have in providing the necessary care and their ability to resolve the problem.
publishDate 2016
dc.date.none.fl_str_mv 2016-12-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1981-86372016000400411
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1981-86372016000400411
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/1981-863720160003000073043
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Faculdade São Leopoldo Mandic
publisher.none.fl_str_mv Faculdade São Leopoldo Mandic
dc.source.none.fl_str_mv RGO - Revista Gaúcha de Odontologia v.64 n.4 2016
reponame:RGO - Revista Gaúcha de Odontologia (Online)
instname:Faculdade São Leopoldo Mandic (FSLM)
instacron:FSLM
instname_str Faculdade São Leopoldo Mandic (FSLM)
instacron_str FSLM
institution FSLM
reponame_str RGO - Revista Gaúcha de Odontologia (Online)
collection RGO - Revista Gaúcha de Odontologia (Online)
repository.name.fl_str_mv RGO - Revista Gaúcha de Odontologia (Online) - Faculdade São Leopoldo Mandic (FSLM)
repository.mail.fl_str_mv ||contato@revistargo.com.br
_version_ 1754204121609535488