Accessibility and demand at an Emergency Care Unit: the user's perspective

Detalhes bibliográficos
Autor(a) principal: Gomide,Mariana Figueiredo Souza
Data de Publicação: 2012
Outros Autores: Pinto,Ione Carvalho, Figueiredo,Luana Alves de
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Acta Paulista de Enfermagem (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-21002012000900004
Resumo: AIM: To analyze the search for Emergency Care (EC) in the Western Health District of Ribeirão Preto (São Paulo), in order to identify the reasons why users turn to these services in situations that are not characterized as urgencies and emergencies. METHODS: A qualitative and descriptive study was undertaken. A guiding script was applied to 23 EC users, addressing questions related to health service accessibility and welcoming, problem solving, reason to visit the EC and care comprehensiveness. RESULTS: The subjects reported that, at the Primary Health Care services, receiving care and scheduling consultations took a long time and that the opening hours of these services coincide with their work hours. At the EC service, access to technologies and medicines was easier. CONCLUSION: Primary health care services have been unable to turn into the entry door to the health system, being replaced by emergency services, putting a significant strain on these services' capacity.
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spelling Accessibility and demand at an Emergency Care Unit: the user's perspectivePrimary health careHealth services accessibilityEmergency medical servicesAIM: To analyze the search for Emergency Care (EC) in the Western Health District of Ribeirão Preto (São Paulo), in order to identify the reasons why users turn to these services in situations that are not characterized as urgencies and emergencies. METHODS: A qualitative and descriptive study was undertaken. A guiding script was applied to 23 EC users, addressing questions related to health service accessibility and welcoming, problem solving, reason to visit the EC and care comprehensiveness. RESULTS: The subjects reported that, at the Primary Health Care services, receiving care and scheduling consultations took a long time and that the opening hours of these services coincide with their work hours. At the EC service, access to technologies and medicines was easier. CONCLUSION: Primary health care services have been unable to turn into the entry door to the health system, being replaced by emergency services, putting a significant strain on these services' capacity.Escola Paulista de Enfermagem, Universidade Federal de São Paulo2012-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-21002012000900004Acta Paulista de Enfermagem v.25 n.spe2 2012reponame:Acta Paulista de Enfermagem (Online)instname:Universidade Federal de São Paulo (UNIFESP)instacron:USP10.1590/S0103-21002012000900004info:eu-repo/semantics/openAccessGomide,Mariana Figueiredo SouzaPinto,Ione CarvalhoFigueiredo,Luana Alves deeng2013-03-04T00:00:00Zoai:scielo:S0103-21002012000900004Revistahttp://www.scielo.br/apePUBhttps://old.scielo.br/oai/scielo-oai.phpape@unifesp.br||schirmer.janine@unifesp.br1982-01940103-2100opendoar:2013-03-04T00:00Acta Paulista de Enfermagem (Online) - Universidade Federal de São Paulo (UNIFESP)false
dc.title.none.fl_str_mv Accessibility and demand at an Emergency Care Unit: the user's perspective
title Accessibility and demand at an Emergency Care Unit: the user's perspective
spellingShingle Accessibility and demand at an Emergency Care Unit: the user's perspective
Gomide,Mariana Figueiredo Souza
Primary health care
Health services accessibility
Emergency medical services
title_short Accessibility and demand at an Emergency Care Unit: the user's perspective
title_full Accessibility and demand at an Emergency Care Unit: the user's perspective
title_fullStr Accessibility and demand at an Emergency Care Unit: the user's perspective
title_full_unstemmed Accessibility and demand at an Emergency Care Unit: the user's perspective
title_sort Accessibility and demand at an Emergency Care Unit: the user's perspective
author Gomide,Mariana Figueiredo Souza
author_facet Gomide,Mariana Figueiredo Souza
Pinto,Ione Carvalho
Figueiredo,Luana Alves de
author_role author
author2 Pinto,Ione Carvalho
Figueiredo,Luana Alves de
author2_role author
author
dc.contributor.author.fl_str_mv Gomide,Mariana Figueiredo Souza
Pinto,Ione Carvalho
Figueiredo,Luana Alves de
dc.subject.por.fl_str_mv Primary health care
Health services accessibility
Emergency medical services
topic Primary health care
Health services accessibility
Emergency medical services
description AIM: To analyze the search for Emergency Care (EC) in the Western Health District of Ribeirão Preto (São Paulo), in order to identify the reasons why users turn to these services in situations that are not characterized as urgencies and emergencies. METHODS: A qualitative and descriptive study was undertaken. A guiding script was applied to 23 EC users, addressing questions related to health service accessibility and welcoming, problem solving, reason to visit the EC and care comprehensiveness. RESULTS: The subjects reported that, at the Primary Health Care services, receiving care and scheduling consultations took a long time and that the opening hours of these services coincide with their work hours. At the EC service, access to technologies and medicines was easier. CONCLUSION: Primary health care services have been unable to turn into the entry door to the health system, being replaced by emergency services, putting a significant strain on these services' capacity.
publishDate 2012
dc.date.none.fl_str_mv 2012-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-21002012000900004
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-21002012000900004
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/S0103-21002012000900004
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Escola Paulista de Enfermagem, Universidade Federal de São Paulo
publisher.none.fl_str_mv Escola Paulista de Enfermagem, Universidade Federal de São Paulo
dc.source.none.fl_str_mv Acta Paulista de Enfermagem v.25 n.spe2 2012
reponame:Acta Paulista de Enfermagem (Online)
instname:Universidade Federal de São Paulo (UNIFESP)
instacron:USP
instname_str Universidade Federal de São Paulo (UNIFESP)
instacron_str USP
institution USP
reponame_str Acta Paulista de Enfermagem (Online)
collection Acta Paulista de Enfermagem (Online)
repository.name.fl_str_mv Acta Paulista de Enfermagem (Online) - Universidade Federal de São Paulo (UNIFESP)
repository.mail.fl_str_mv ape@unifesp.br||schirmer.janine@unifesp.br
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