Proposal for using AHP method to evaluate the quality of services provided by outsourced companies

Detalhes bibliográficos
Autor(a) principal: Longaray, André Andrade
Data de Publicação: 2015
Outros Autores: Gois, João de Deus Rodrigues, Munhoz, Paulo Roberto da Silva
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da FURG (RI FURG)
Texto Completo: http://repositorio.furg.br/handle/1/5443
Resumo: This work aims to describe the development stages of a decision support system for evaluating the quality of services provided by outsourced companies that serve organisations in the Brazilian retail sector. It used applied research, implemented through a case study conducted with the outsourced service providers of one of the 158 subsidiaries of a retail company. Using the Analytic Hierarchy Process (AHP), it was possible to develop an evaluation model capable of measuring the performance of the quality indicators and evaluating the performance of the outsourced services provided to the company under study.
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spelling Proposal for using AHP method to evaluate the quality of services provided by outsourced companiesMultiple-criteria analysisAnalytic hierarchy processPerformance indicatorsThis work aims to describe the development stages of a decision support system for evaluating the quality of services provided by outsourced companies that serve organisations in the Brazilian retail sector. It used applied research, implemented through a case study conducted with the outsourced service providers of one of the 158 subsidiaries of a retail company. Using the Analytic Hierarchy Process (AHP), it was possible to develop an evaluation model capable of measuring the performance of the quality indicators and evaluating the performance of the outsourced services provided to the company under study.2015-09-26T03:23:56Z2015-09-26T03:23:56Z2015info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfLONGARAY, André Andrade; GOIS, João de Deus Rodrigues; MUNHOZ, Paulo Roberto da Silva. Proposal for using AHP method to evaluate the quality of services provided by outsourced companies. Procedia Computer Science, v. 55, p. 715-724, 2015. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1877050915015586>. Acesso em: 24 set. 2015.1877-0509http://repositorio.furg.br/handle/1/544310.1016/j.procs.2015.07.083engLongaray, André AndradeGois, João de Deus RodriguesMunhoz, Paulo Roberto da Silvainfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da FURG (RI FURG)instname:Universidade Federal do Rio Grande (FURG)instacron:FURG2015-09-26T03:23:56Zoai:repositorio.furg.br:1/5443Repositório InstitucionalPUBhttps://repositorio.furg.br/oai/request || http://200.19.254.174/oai/requestopendoar:2015-09-26T03:23:56Repositório Institucional da FURG (RI FURG) - Universidade Federal do Rio Grande (FURG)false
dc.title.none.fl_str_mv Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
title Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
spellingShingle Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
Longaray, André Andrade
Multiple-criteria analysis
Analytic hierarchy process
Performance indicators
title_short Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
title_full Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
title_fullStr Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
title_full_unstemmed Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
title_sort Proposal for using AHP method to evaluate the quality of services provided by outsourced companies
author Longaray, André Andrade
author_facet Longaray, André Andrade
Gois, João de Deus Rodrigues
Munhoz, Paulo Roberto da Silva
author_role author
author2 Gois, João de Deus Rodrigues
Munhoz, Paulo Roberto da Silva
author2_role author
author
dc.contributor.author.fl_str_mv Longaray, André Andrade
Gois, João de Deus Rodrigues
Munhoz, Paulo Roberto da Silva
dc.subject.por.fl_str_mv Multiple-criteria analysis
Analytic hierarchy process
Performance indicators
topic Multiple-criteria analysis
Analytic hierarchy process
Performance indicators
description This work aims to describe the development stages of a decision support system for evaluating the quality of services provided by outsourced companies that serve organisations in the Brazilian retail sector. It used applied research, implemented through a case study conducted with the outsourced service providers of one of the 158 subsidiaries of a retail company. Using the Analytic Hierarchy Process (AHP), it was possible to develop an evaluation model capable of measuring the performance of the quality indicators and evaluating the performance of the outsourced services provided to the company under study.
publishDate 2015
dc.date.none.fl_str_mv 2015-09-26T03:23:56Z
2015-09-26T03:23:56Z
2015
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv LONGARAY, André Andrade; GOIS, João de Deus Rodrigues; MUNHOZ, Paulo Roberto da Silva. Proposal for using AHP method to evaluate the quality of services provided by outsourced companies. Procedia Computer Science, v. 55, p. 715-724, 2015. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1877050915015586>. Acesso em: 24 set. 2015.
1877-0509
http://repositorio.furg.br/handle/1/5443
10.1016/j.procs.2015.07.083
identifier_str_mv LONGARAY, André Andrade; GOIS, João de Deus Rodrigues; MUNHOZ, Paulo Roberto da Silva. Proposal for using AHP method to evaluate the quality of services provided by outsourced companies. Procedia Computer Science, v. 55, p. 715-724, 2015. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1877050915015586>. Acesso em: 24 set. 2015.
1877-0509
10.1016/j.procs.2015.07.083
url http://repositorio.furg.br/handle/1/5443
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Institucional da FURG (RI FURG)
instname:Universidade Federal do Rio Grande (FURG)
instacron:FURG
instname_str Universidade Federal do Rio Grande (FURG)
instacron_str FURG
institution FURG
reponame_str Repositório Institucional da FURG (RI FURG)
collection Repositório Institucional da FURG (RI FURG)
repository.name.fl_str_mv Repositório Institucional da FURG (RI FURG) - Universidade Federal do Rio Grande (FURG)
repository.mail.fl_str_mv
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